Northern Arizona Rehabilitation & Fitness

First off I want to say Paul is a wonderful physical Therapist. Friendly and very caring. I went last year and again this year to do therapy in the pool. Which is wonderful. The reason for my review is Brenda at the front desk. She is so rude and nasty that I will not go back there to finish My sessions. I have complained about her but all that was said is «she was having an off day». EVERY DAY. Well she is still there a year later. I have heard a lot of people also say that they have quit going there because of her.

If I could give zero stars I would. Billing is a nightmare. They want to collect immediate payment but are wrong on copay amounts, tried to argue with me on when and how my insurance deductible works. Billed the wrong insurance. Bills different amounts for different services every time, even though every visit I did the same thing. You see the physical therapist less then 2 minutes if that. You work with a tech that has other people at the same time. I had my last appointment in January paid my «final» bill in finally sent in March because they had messed up billing so badly. Today I received a threat of collections for that bill I HAD paid. Office staff can’t help you, the person who can is never there. On my drive home the person who just said she can’t handle the problem calls saying she found my payment and to disregard the notice. But can’t explain why it was sent, or give me proof of zero balance. You will need physical therapy to deal with the tension headaches their office billing causes.

We have been to three different physical therapists in the Verde Valley and Northern Arizona Rehab and Fitness is by far the best! We could have gone to someone closer but drove from Sedona because the care was so much better.
Tarrin and his team took the time to really get to know my daughter. She had a sports injury and their staff encouraged her and motivated her to full recovery.
We could not have been happier with the entire experience from consultation, scheduling, billing, therapy, to follow up, they were tops!

I would highly recommend Northern Arizona Rehab and Fitness. I found them to be very friendly, professional, and helpful. They helped make my recovery a great success. A great crew to work with!