Dinsmore Flooring

We originally hired Dinsmore Flooring to install a wood floor in our kitchen, we were so impressed with the quality of workmanship that we hired them for a second project tiling our bathroom. Mr Dinsmore was very helpful in selecting the proper tile, overseeing the job and answering all our questions.
Dinsmore Flooring also has a carpet cleaning service which we have used several times — the carpet looks like new!!! We highly recommend them to all our friends and will use them for future flooring needs.

We had bought the wood from Lumber Liquidators, they had two installers that they work with, but Dinsmore was the only one that did both hardwood and ceramic tile.
Although the work was completed on time and at the cost quoted to us, the issue I have is with the quality of the installation.
After the floors were installed the first thing that happened was the hardwood was scratched from them putting the Stove and refrigerator back in place, my wife even told them that we had pads to slide the appliances on they refused to use them. Then I saw the trim work looked as it was done by a child, uneven cuts, gaps and corners not being cut at 45 Degree angles.
Then I noticed a ¼ inch gap in a board, turns out I can slide it back and forth, it is not even nailed down. (this is not a laminate floor, it is ¾″ hardwood) then onto the noises and creeks, you can’t walk across the floor with out it making noise.
I decided to let the floor settle for a while before I called to complain to see if it got any better which it did not.
I called in October and requested that the owner Jeff Dinsmore to come out and look at it, which he was only 3 hours late from the time he said he would be here.
He blamed all of the noise problems on the underlayment we had chose, Lumber liquidators sold us their «premium underlayment» because I stated I did not want the floor to make noise, Jeff stated that they only use felt, but L L wants them to sell the expensive stuff because they make more money on it, who is the customer here me or L L well I am, and if the underlayment was an issue it should have been brought up with me BEFORE I spent 4800.00 on flooring installed. Jeff stated that he would have someone come out and fix all the issues, two months later we have heard nothing from Dinsmore Flooring. I am tempted to pay someone to replace all the flooring correctly and sue Dinsmore for the costs.
I hope that this review will help someone from throwing good money away using Dinsmore flooring