Richardson Sales & Service

This was for vacuum repair — we historically have buried the best of the best when it comes to vacuum brands. Dyson and Eureka have been our normal go to brands but our household of 2 cats, 1 dog, 2 kids and 2 adults has out trashed vacuum after vacuum. This last model was a Eureka from Sam’s Club. It was within the 1^st yr warranty so I looked up the service providers on the Eureka site. That is how I found Rick. I took my model in and awaited the boom. Most say your problems are not covered by the warranty but at this point we had been with such a poor performer, that I was willing to pay for him to clean out whatever clogs had been created. He was straight to the point and told me that 9 out of 10 times it is a clog — thus not covered. He quoted me $ 30 for the general tune up and cleaning. I asked if it could possibly go over that — to which he reassured me no way. Needless to say — I went in today to retrieve our vacuum. Turns out that a part was broken & covered by the warranty (Whew Hoo! That has never happened for us!). I was just owing the $ 30. Now if that would have been the end of the story, a 4-​star review he would have gotten. Instead, when my husband and children all took turns using the «new» vacuum, a pleasant odor filled the house. Rick not only cleaned out the clogs, the fiilters, etc., he also put in some air freshner to boot. Very complete service, very honest owner. He did tell me about a brand which is his favorite — a pricey investment — but I am starting my kitty to save up for that one. We will be back!