Data Medics

I went her a few times and thought they were alright. Then we called one day to check on my computer that they had and I kept mispronouncing the name of my antivirus. After I said it wrong for the 3^rd time apparently that was too much for one of the employees who took it upon himself to then scream it out. I’m not sure why they think it’s ok to treat there courtiers like that. Needless to say I have found somewhere else to do business with. They were very rude to me for no reason.

If you’re considering taking your computer to Data Medics, please read my story first. The short version is that based on my recent experience, this place is incompetent and unreliable. I cannot recommend it to anyone, even my worst enemy. Now for the details, if you’re interested:
I dropped my laptop there on a Monday just to have some software installed that I need for an upcoming business trip. They told me I did not have to leave my power cord with them because they had one that would work. I advised them that the battery was not working so the computer must be plugged in order to power on.
Two days later I received a call from a tech person with the news that my laptop was not powering on which indicated that I needed a new mother board, which would cost over $ 400! I asked him repeatedly whether he was plugging the laptop in and he insisted he was and it still wasn’t working (and he seemed to think I was dumb for asking him the question). I told him to just forget about the whole thing and said I would pick up the computer after work. My trust in their competence was already starting to fade.
Fifteen minutes after that frustrating call I received a call back from a different employee saying ooops, the tech I just spoke to was wrong! He was using the WRONG POWER CORD! And that’s why it wasn’t turning on. He apologized and said «mistakes happen» and that my laptop would be ready for pickup on Thursday. No charge.
They did call me back on Thursday and told me it was ready. I asked them what time they were closing and they told me 6:00pm. I left work early in order to get there in time. I arrived at 5:30pm and they were closed. Yep, locked up and gone for the day. No note. No nothing.
I returned the following morning at 10:00 (the hours on Google indicate they are open from 9:00am-7:00pm). Again. CLOSED! At this point I was furious AND worried that I might never see my laptop again. I went through the call history on my phone and found a cell phone # they had called me from. Called the number and some person answered and when I angrily asked why they were closed he nonchalantly replied «Well we’re open now.»
I drove back for the third time and by then (it was now 11:00am), they were open. The employee barely apologized and said that one of their techs was sick and that’s why they weren’t keeping regular hours. Uh huh.
I will say they did install the necessary hardware although my laptop seems to be running slower than ever, so I’m sure they did little beyond just installing the software.
Bottom line: This is no way to run a business. I cannot say if this how they operate all of the time, but if you are in need of quick, reliable and competent computer repair, I would look elsewhere.

Do not ever take your computer here! My tower has been broken for quite some time now, so a friend recommended that I take it to Data Medics for repairs. I took the recommendation (and will never take it again) and took the tower there.
They told me they would diagnose it and call me the next day… nothing…nothing.nothing.
Finally I called them and informed them it’s been three days and I never received a phone call and they told me my hard drive failed. They were, however, able to get all of my information off of the computer for me. I thought that was great because I had a lot of pictures on there. They said they would call me when they transferred all of my data… nothing…nothing…nothing. I called again after a week and they told me I could pick it up the next day. I know it only takes a couple of hours to transfer the data but I waited this long, why not.
When I went in to pay and pick up my flash drive and computer the man, I believe his name was Bob, was very polite. I paid and he went to get my computer. He gave me my flash drive and hard drive and went in a little back office for the computer.
After about 5 minutes, he came back out and told me that my computer was not on the premises. I asked where it was. He said he didn’t know, that sometimes they recycle computers.
I informed him that regardless of the computer being broken, he is not allowed to throw away or recycle my computer without my permission. And that I paid for diagnosis and data transfer. He said it was possibly elsewhere but that he would look in to it and give me a call… HAHA!
I’m still waiting for the call. Do not take your computer here for any type of service. They illegally discarded my computer, did not even offer my money back, and probably made some money for recycling it. They are CROOKS!

I brought my sons laptop to the Geek Squad for repair. After some poor customer service, and waiting a week for a $ 385 estimate to repair it, a neighbor recommended that I try Data Medics. It took the gentlemen all of five minutes to write up an estimate for $ 165 – 185 for the same repair. Geek Squad even gave me flack for not «making an appointment» to pick up the unrepaired laptop, while Data Medics welcomes walk-​ins. I am so happy to have found this place and going forward, they will be my first stop for any and all computer issues!

I have used Data Medics for about 10 yrs. now for all my major computer repair issues. They have always come through for me and been able to help me out with my computer problems! The guys are also very generous with their time with help over the phone with a quick repair. Others would charge for their time, they are happy to help. They are always fair with prices if an issue will be very costly. They don’t do the work and then surprise you later with a monster bill. They have always been honest with me and let me know when a problem isn’t worth the repair. I have sent them tons of business and will continue to!