Citrus Counseling Center

I’m not a patient, only a supporting aunt to an individual that’s receiving counseling. I’ve had the pleasure of communicating with Ms Kitty and she has been very responsive and helpful in all the communications regarding classes and payments. From what I hear, Ms Kitty is a kind person with a good heart. I never spoke with anyone else but I’m certain that the counselors are doing a great job since my nephew is learning so much to manage himself and he is doing very well. I highly recommend this place.

Hello Everyone reading my review for this place. Well I’m going to start off by saying
when I first got here for Counseling I was totally loss and depressed for the longest
time and did not want to do anything with nobody and still taking everything hard on
myself and that I dint deserve to be here and feeling like i was better than everyone
else in the group. After awhile started to listen and relating to the issues and thereapy
exercises and activities. Then i finally accepted myself of who i am espicially everyone in
the group that just because in our own personal lives we are different role models and
people but when in class im amazed of how much we all have in common.
The STAFF here at Citrus Counseling are AMAZING and very PROFESSIONAL, they
are people just like us that are there to help us in whatever it is that we are accomplishing.
Tiffiney is my Counselor her Teachings and Practices are fun, helpful, knowledgeable.
considering that she is only 25 years old she will have career as a Therapists. Thank You Tiffiney
Kitty is at the front desk doing A LOT of WORK and for other people in the other reviews
about Citrus Counseling I Strongly DISAGREE with all the negative words and things you
said about her and character because she is a very SWEET and CARING person. I would
see her every morning when she comes in to our group and checks us in and she always
ask individually about how we are doing and other casual things. Kitty will go out of her way
to help you, and she means well. You have to be on top of your things as far as payment, number of classes, two weeks reminder of important Docs and ask questions of Concerns
the right WAY, and with respect and there was never a problem because i also took everything
upon myself to be on top of important DOCS and followed up with everything myself instead
of relying on people like this KIND Person MS. KITTY to expect everything to be handed down.
My experience here has been a learning one and i will take a lot of what learned and
apply it with dally life as this place has helped me get out of depression mode, learned alot
about myself through the help of a good supporting Group Class and Staff.
— Arnel Chuck M.-

Well I would definitely warn everyone to stay FAR AWAY from this place!!! After posting my review above, about they’re terrible services the office manager KITTY felt the obligation to call my case worker and report to her that I have serious anger issues… WOW RIGHT! Talk about not being able to handle bad criticism. Then few weeks after my worker calls to talk to someone regarding my progress but like always no one answered therefore I later told Ms Kitty about the missed call she had, she then told me she couldn’t give my worker any kind of diagnosis or report only way would be by purchasing a $ 25 report if the info was needed immediately another$ 25…

Worst experience with front office manager kitty. Recommend staying away and going elsewhere. Not worth the stress. Things never get done right or on time and all they do is look for new fees to add on and charge you more. It’s a shame because the counselor Tiffany is great, but the experience is ruined because of how the office manages its clients. Stay away!

After speaking very firmly with Kitty, the manager, my son was finally admitted into a class. He has been fairly satisfied with the counselor running the group, so I really don’t have any complaints there.
I still have a problem with the fact that they only accept cash or debit. Mostly, though, the issues that I still have are with the running of this office. They seem to advise last minute of state required testing, but don’t explain much about it. It would be nice to have a schedule of when this testing will be required (e.g., after 3 months, 6 months, a year, etc.) to give us time to plan and get the funds together. I’d also like to have more information about what the state requirements actually are.

I have to agree with the previous post that the front office is a bit of a cluster to deal with. I never seen one person so overwhelmed in handling phone calls and addressing walk-​ins. It took over three hours to sign up for just a few sessions. It was absolutely ridiculous!
I will post on the level counseling service as soon as I take a couple of courses; especially since they are VERY expensive. $ 60 to register (complete paperwork you fill out yourself) plus between $ 60-​$ 100 per session. Yes, you read correctly… PER SESSION. Those of you who need 52 weeks of classes can do the math. In addition, they only take cash or credit cards. If you choose credit card option they will tack on additional service charges for each swipe! Gotta love the hustle!

The worst experience in the front office including with the office manager (Kitty). Accepted me for court order A.M. classed. In the enrollment I wrote I had done half the classes somewhere else and it was not a problem… Till the week before court when i needed a review letter from them for the remaining classes. I had to go to court for a minute order that stated the judge had accepted the first 13 weeks/​classes. Then when I took it to their office they said they then needed a letter from my previous Therapist! I was like this paper is from the judge and it states she just wants to see proof of my last 6 classes. My previous therapist charges 100. per letter and I even told them that. So I went home printed a copy of the letter I paid for from my therapist for Court and took it to Citrus Counseling Center. Kitty the manager said she couldn’t accept it and she needed one made out to her! I then showed her again a copy of the minute order where I highlighted where it stated I only needed 6 classes left. She then seemed confused and said to me «where did you do those 6 classes»? I tryed nicely explaining to her again but Just like the receptionist she was comfused and still refused to give me my review letter for court as proof I had fininished my last 6 classes there. I left that office empty handed and stressed out but i could not afford another letter for $ 100. from my therapist. I had saved my weekly stubs I got from Citrus Counseling when I would pay for the class every week, so I spoke to my public defender before court and he said not to worry as long as I had those stubs we can explain to the Judge. Court went good, Thank god the Judge was cool and took the stubs as proof I attended. That was Over 2 months ago. Why do I get a call from Kitty last week saying «You never came back with proof of prior classed» I was SHOCKED! Unbelievable! I said the Judge accepted my stubs and the case got closed. She got mad and went off to tell me she was gonna contact the court and violate me! I was Not going to waste any more time with her and I just told her to do what she had to do and she hung up on me.
I had told her the last time I was at the office a couple of months ago She should of made All this an issue when I signed up for the class. That way If I would of known how complicated they were gonna try to make things I would Not have went there. Besides all the unfortunate drama with the front office the ladies that teach the A.M. Class every Thursday were Awesome! But because of the front desk I do Not recommend!
She did in fact contact the court, I saw in a recent minute order! But the court dimissed her crazy ass (Kitty-​office Manager)