Covina Urgent Care

This urgent care is clean and fast. The doctor seem to really have concern and care toward her patients. I came in with an eye infection and instead of just prescribing me eye drops she also flushed out my eye with the utmost care. I will definitely come here opposed to an ER.

Sunday was my first time here and it was great! The front attendant, nurses/​doctors were very nice. The wait was good too I didn’t wait longer than 15 minutes. After leaving I kept calling and calling about my concerns (probrably annoyed them lol) but without hesitations they would answer my questions/​concerns. I definitely recommend this facility !! :)

When a patient is not found in your system please be more diligent and call insurance when you as a receptionist know the insurance office closes within a few minutes. Now I have to wait an entire day in pain

Went here for some facial swelling, itchiness, and headaches. Turns out it was an infection and fluids were the cause of the swelling. I was seen by Richard Garcia, NP. He was a straight forward guy who seemed to know his stuff once he saw me and I gave him my list of symptoms. He prescribed Keflex, an antibiotic, and Medrol Pack, a steroid, and insisted I «pump and dump» while on the meds, as I am an exclusively breastfeeding mom to a newborn. I immediately felt shocked — but understood this is said to patients to «cover their ass». I left feeling relieved my pain was diagnosed but questioned his recommendation. The next day, I phoned my midwife and asked if the prescribed meds would need to have me stop contact breastfeeding or if I would indeed need to «pump and dump». She told me they were fine and to drink lots of water. In fact, she even highly suggested I continue to breastfeed since my squish is still so tiny; getting him on a bottle at this age would get him used to it and reject the breast. Not cool.
In sum, service was great, front attendant and nurse were courteous, we got there about 9:45PM and they were due to close at 10:30PM. We were seen right away and left with Rx in hand before closing time. I would come here again for any future problems — just note to breastfeeding mamas, don’t just do what a professional suggests, do your homework and visit LactMed online for specific info on med interaction for lactating mothers, and feel free to get a 2^nd opinion from your midwife or PCP.

Went there for an ear infection. Excellent service! The staff were courteous and professional.
The PA went above and beyond and even treated me for a skin issue that I was not even concerned with because my ear was in so much pain. He did a better job diagnosing and treating my skin condition than my primary care physician, a visit to a different urgent care a month prior, and a dermatologist! Definitely one of the best experiences I have had at any clinic. I will go out of my way to come here, which is ironic because it is an URGENT care haha.

Just went there for my daughters ear infection. The staff was so nice and the doctor was amazing with her. We were in and out in great time and the office was very clean. Great experience for a not so great day. Thank you urgent care!

My husband was seen at the urgent care today! And I must say the provider that we saw today was great. Very detailed and made sure that my husband and I understood what was going on with him and made sure we understood how to take the meds that were prescribed. We were at ER yesterday morning and of course didn’t get the same treatment that we got at this Urgent care. Very satisfied with the care from this Urgent Care.

Wait time was not bad and doctor got to the point. in and out.

Back again… as much as I hate coming to Urgent Care I don’t mind coming here, there’s never a long wait and the staff is wonderful. Today I saw Dr. Vong he treated my 3 year old daughter. So thankful this is a office I can bring my whole family. I pre registered for the first time and I was in and out under an hour. I called before coming in, and spoke with Angie she was super helpful with the pre registering and with my insurance.

Just left the facility at 9:25 pm. I was told the provider couldn’t see my sick son because the doctor was leaving early. The posted hours are until 10:30 pm. I should have gotten the «provider’s» name but was so upset I didn’t even think to ask. Save your health, time, breath, everything — go someplace else. The «providers» at this place simply don’t care and are unapologetic about it. If I could give negative stars, I would.

This place is by far one of the worst urgent health care facility’s. Pretty sad when your son is feeling sick and the doctor refuses to do his job. We arrived at 9:25 pm and this so called urgent care closes at 10:30 pm. We were turned away because the doctor had to leave early. Pretty sad times we live in…

Worst service ever! I pre-​registered on their website and got there at 9:45 as their website and Unilocal shows they are open until 10:30. I walk up and after standing there for 5 mins for the receptionist to find my pre-​registration, she tells me they aren’t seeing any more patients. I say, what, your hours say you’re open until 10:30, and it’s only 9:50. She then goes to get one of the doctors who comes up to the window and tells me they cut off seeing patients. I start arguing, saying it is 40 mins before they «close» and he rudely says, im not going to argue, we can’t see you. And walks away.
This is a medical establishment, an URGENT care center, and you’re going to close early because you want to get home early? What kind of service is that to sick and injured people?
Disgusted by how I was treated and how they choose to run their business. Do not go here and give them your business!

First of all I dislike going to any doctors/​hospital because of long waits, very noise makes it not a pleasant visit. But this urgent care is one of the best. The staff and doctor were very nice and very professional. For people that work is the best place to come after work because there hours are from 4 p. m to 10:30 p.m. i don’t do reviews often but when I do its because I was pleased by the service. Highly recommended

I must say that this is one of the best urgent cares I’ve been too fast friendly and very helpful was in and out in no time The staff hands-​down knows what they’re doing I would recommend this place to anyone check it out for yourself you will not be disappointed…

I have been a patient twice in the past 10 days at the Greater Covina Healthcare Clinic. My first time visiting was phenomenal — all of the staff were top notch, from the receptionist to the PA to the Doctor. I don’t come in to Urgent Care very often (I generally am relatively healthy), but they treated me like gold.
This time was a polar opposite. I have never been treated so rudely in my life by a receptionist at a hospital, urgent care, or doctor’s office. I walked in because I needed medical care. I have choices when it comes to Urgent Care, and I came here because I had a great experience 9 days ago by a young female Asian doctor. She was phenomenal, better than any PCP I ever had. So when I needed to follow up on my aftercare, and my PCP had no appointments for 2 weeks, I decided to come back to Urgent Care.
However, upon checking in, and once Stacey realized I had been here recently, she told me in no polite terms I «should have followed up with my PCP». I had already checked in with my PCP, and found out I had to wait 2 weeks, which I did not want to do. I wanted to deal with a painful situation as soon as possible.
Stacey snidely pointed to my insurance card and said, «THIS is your Primary Care Physician» while pointing to my card as if I was clueless when it came to my own insurance. I advised her my current PCP no longer works with the medical group, I had already been seen by the new doctor at the practice and she had met with her for less than 4 minutes before she made her diagnosis, hence the reason I came into Urgent Care in the first place (not to mention the antibiotics she prescribed didn’t work).
The truth is, I should not have had to explain myself to her. None of this was her business. Her job was to check me in — not to give me attitude. I politely informed her I had never been treated like this, and the girl who checked me in last time was super nice. Rather than apologize, Stacey just smirked at me — not even trying to hide the smile. After I sat back down, I could hear her laughing and talking with the Physician’s Assistant about me.
When Stacey called me back up to let me know my co-​pay, she was still smirking, and I made a comment to her, «You’re not even trying to hide your smirk, are you?» and she laughed in front of me and said, «Hey, I was just trying to tell you where you SHOULD go.»
The Physician’s Assistant was wonderful and nice and treated me with respect when she took me back and took my vitals. The doctor on call was also nice and treated me like a human being, listened to my concerns, and came up with a treatment plan.
I don’t understand why I had to be treated the way I was treated by Stacey. I came in polite and friendly. I don’t know if Stacey was having a bad day, or if there was something going on in her personal life and somehow she decided to take it out on me. Regardless, no patient should ever be treated the way I was by her. It was rude, unprofessional, and painted a bad image of Greater Covina Healthcare Clinic.
Obviously, no one comes to Urgent Care to see a receptionist — they are just a part of the greater picture, but they ARE the first person patients see. No one wants to go to Urgent Care. We are there because something is wrong with us. To have a receptionist treat a patient rudely only exacerbates an already uncomfortable and unwanted situation.
PA and Doctor: +5 Stars
Rude Receptionist –3 Stars
Total: 2 Stars. Meh.

This is the best medical service I have ever solicited. Hands down and without question.
I had been concerned about an inner ear infection that I had gotten during allergy season and after a week of having it without improvement, I decided that I needed to see a doctor. From the moment I DECIDED that I would get medical treatment from Greater Covina Urgent Care, to the moment I had medication to treat my infection. ONE HOUR.
I used to work in the healthcare field as a case manager for people with mental illness, and I have had my fair share of experiences with primary care physicians in urgent care. Recalling that experience, I have no doubt that clinics like Greater Covina Urgent Care are going to reshape the culture of medicine in the United States. If I had money to invest, I would be pouring it into this company right now.
That said, I am young, lower middle-​class, and broke as a joke. So the icing on the cake of all of this. the price! The appointment and the cost of the medicine prescribed to me ended up costing less than $ 60.00. That is about equal to an insurance with affordable premiums copay for a physician’s appointment. All without the hassle of booking an appointment weeks out, waiting in a clinic lobby and sterilized dream my room, and being seen by a doctor that is going to tell you what you likely already know.
Oh, by the way. if my ear infection doesn’t clear up in a week, I can call back in and get a FREE follow up appointment with the doctor.
This service is AMAZING!

Got a little scared as soon as I walked in. The lobby was full at 830 pm but luckily we were out of there by 915pm. The staff was pretty friendly. I will defiantly return in another urgent matter.

This morning when I woke up, I was feeling really under the weather. I assume it has something to do with what I ate yesterday. But anyway, I needed it taken care of right away. Obviously I couldn’t go to my primary care physician and I definitely did not want to wait the long hours in an emergency room, and I remembered this urgent care had been highly recommended to me.
I decided to come here and found it is very conveniently located. Also, As soon as you enter, you can tell it is taken care of well. You are able to go in, no appointment necessary. Plus, the people at the front are very welcoming and customer service is something very important to me especially when I don’t feel well. They just will take your insurance information and verify that you are covered. Like any doctor’s office, there is going to be a wait. It’s no surprise to anyone that you’re most likely not going to be taken in as soon as you arrive. That being said, the wait time was very reasonable. There had already been people waiting before me and I found it completely appropriate the amount of time it took from the moment I arrived to the moment I was seen. As soon as I went in to see the physician I immediately felt comfortable. I did not feel rushed and I felt like my issue was resolved. Of course, I was reassured that if my issue persisted, I should go see my primary care physician but I could even go back in to the urgent care no problem.
So I can say without a doubt, if I ever need to go back into the urgent care I definitely will and I will be referring everyone I know here.

Great urgent care! Staff and were very knowledgable. Very clean, nice employees and made it out in decent time. Thanks!

Been very busy with work and hadn’t had a chance to sleep well and when I crashed it hit me like a ton of bricks. I had a horrendous sinuous headache and a severe sore throat. Tylenol wasn’t helping much and when I was finally in too much discomfort I went into this urgent care clinic. The staff and doctor were all very friendly and in a good mood. That is very important when I’m trying to feel better. I had a great experience and would definitely return when need be.