Enterprise Rent-A-Car

I’ve had great experiences with enterprise, but I’m extremely shocked with the leniency in returns. I was confident I can be late on my return because I experienced that multiple times on previous rentals (same location and others) Now, I cant. I have only a 2 hour grace period which is impossible for me to meet because of my work schedule. I was forced to rent the car an additional day in order to return late. Was the previous representatives I worked with bending the rules? If so, I wish they mentioned that so I would not have gotten used to it. I’m extremely disappointed.
HOWEVER, Natalie and Walter was extremely professional in managing my call. I was a bit aggressive, but I am thankful they understood my frustration and continued to assist me. Also, the rep that helped me with my rental on Sunday, Myron and Megan, were also very personable. This saved my relationship with Enterprise.

I wasnt going to post a review cause it take alot to get me mad… but i have had it now… I had won a free weekend rental from them from my works christmas party. I called a week in advanced to get the rental set up. I told them I would be there at 1 to pick up the vehicle. The day comes I get there and the car isn’t even there be cause they had no idra of me coming for a rental… um what? Another Co workers of mine showed up right after me and they had no idea about his reservation either… So anyways I had to wait for it to be brought to me… let me remind you I was on my lunch and clocked back in late because of this… I wasn’t mad at this point… I just let it go… so I get the car… it’s ok on the outside… but on the inside it was gross… it had dirty toothpicks in the side compartments of the back doors and sticky hand prints all over the back of the front seats… still didn’t let it get to me… then the maintenence light came on while driving to my vacation… aren’t you supposed to service it before? What if I would have broke down? Still didn’t let it get to me… got home returned the car and the next day I was charged 224 for something I didn’t even get with them… now I’m mad… it has been over a week since I called them about getting my refund and I still have yet to receive it… and I’m late on my bills so there goes late fees and left with 1.13 in my bank… this was supposed to be a free rental… and just because it’s free doesn’t mean that your service should be poor… I’m so unhappy with my experience and that was my first time at any enterprise and I don’t think I’ll be returning now.
So update… today is the 10^th day… I have not received my refund… I called yesterday and was told that Ron is on vacation and she is not able to look anything up till he gets back. why can’t anyone refer me to someone that can help me… so now I’m waiting even longer… with bills becoming late. Because now it’s also passed the 10 day grace period… this is rediculous!!! Im livid!!! So pissed off right now!

Contrary to the reviews, my experience was great. I think if folks just exercised a little patience, they might experience different results.
I made a reservation online on a Saturday night, picked up car on a Sunday morning. We arrived at the rental location a few minutes after it opened and there were already a several parties waiting to be helped on. Ron, the manager asked us to have a seat, & we patiently waited until it was our turn. Most folks did NOT make an online reservation, so no car was made available to them. Apparently, it was Super Bowl Sunday, Chinese New Year & the first of the month, which is typically a busy season for car rental places.
I was up next to the counter, gave my last name (& had my reservation # just in case), handed over my credit card, out the door to inspect the car, and we were on our way. From the time we walked in, we were there for an hour, but once it was actually our turn, we were done in just minutes. With a little patience… No issues, no problems!
Returning the car was even easier. Just wait your turn, hand over the keys, a

West Covina office staff was very quick and pleasant. Good deal for a quick weekend trip.

I can’t give a full review about prices or anything since I went through insurance but the staff was nice. When I first checked in they didn’t give me a choice of preferred car until I asked when we were walking to the car but whatever. I went to pick up the car at about 8:15 a.m. Monday and got called up in less than 5 minutes so that’s good. The guy put down all of the little inspection details I had concerns about on paper so I don’t get billed. When I went to return the car at about 5 p.m. on a Monday, I waited for about 2 minutes and the staff that checked me out was very nice and friendly. She then gave me a ride to the body shop where my car was even though it’s not in their area. Overall, my experience was pretty good but again, I didn’t have to pay a penny out of my pocket so experience might differ. Thanks y’all!

Horrible service. Picked up late, given a car on E, after hours reps incapable of providing solutions. Made the start to my holiday road trip disastrous. Thought cooperate would call after providing complaint but no call.

This is my second time using this enterprise on citrus. Contrary to what the reviews say, I’ve had another fantastic experience with this location. DJ was courteous, professional, and very personable. Coincidentally he was also the driver that picked me up from the collision repair place. All in all it was a great experience, they made it fast and easy, & I would definitely recommend this location to anyone else needing to rent a car. 5 stars on customer service, professionalism, and courteousness.

Have to admit I had a great experience renting a car and the guys and gals there were really nice. Kudos covina enterprise!

DJ was incredibly friendly and knowlegable. He assisted us getting our vehicle, made small talk and made us feel welcome.

Hi There
Booked a car for Labour Day weekend.
The service was good. An Intern at the office came to pick me up. They have good number of representatives to handle large volume of customers.
Will continue to rent from enterprise going fwd.

Before the follow up & 1 star review:
Worst experience I’ve ever had. I’ve had a bad experience with this place before and thought I’d give them a second shot. Bad decision. Natalie is the Manger and once they get the money, she had no interest in taking care of the customer. They charged me for my rental when it was supposed to be charged to the insurance company, so when I call back to get this taken care of she tells me that the account is closed and I will have to go through the insurance to get my money. Line I said all they are concerned about is getting the money and once that’s done they hang the customer out to dry. I recommend using another rental company and stay away from this place. Poor customer service. Rent at your own risk! They are not even worth one star.
A follow up on my review, after the initial review enterprise contacted to and offered to go the extra mile to help me resolve my issue. I have to admit I was skeptical but, Ronald Bone & Taylor Hill from Enterprise really worked hard to make sure I was taken care of. They did help me resolve my issue and because of that second and third effort on their part I will use enertprise in the near future. Thank you again for actually reading these posts and acting on them. It’s much appreciated. Thank you Ronald and Taylor.

Worse experience ever. And I’ve rented from Dollar Rental. Ron, one of the managers there, lied repeatedly about several issues. 1) «checking inventory»… that means «I have other stuff that is more important than you…» 2) «he just finished cleaning your car.» = «I really have no good reason for making you wait 45 minutes for a car, but I need to say something.» 3) «yes we have a car comparable to yours, for this swap. Please have a seat and I’ll be right with you.» = «all my current reservations take president over your swap because your safety doesn’t really matter, so if anybody walks through that door after you, they will be served first. Oh and here is an economy/​compact car for you. I know you’re trading in a fullsize, but I don’t really care about your needs.»
If you were that bad off in your inventory, maybe you should have been honest and not screw me around for almost an hour.
I will avoid this hole like the plague.

Well let me tell you about this enterprise location I usually don’t need a rental car but last night my car was vandeilized and had to take it to the shop. Yeah right I called my insurance company at 6 am to make sure they would expedite the situation and to confirm my reservation and they said it was a go great right !! Not 10 am and still no car and it doesn’t help that there is only one associate at the counter one really enterprise last time you’ll get my business Customer Service I really don’t think you know the meaning of it!!!

I’ve been here twice and the overall experience was aggravating both times. They were late with both appointments and other customers around me were upset because of the wait as well. So I’m guessing this is common for them. Be prepared for a wait!
Also, I had left a belonging in a car and they said they had it. Unfortunately, I wasn’t able to pick it up until about a week and a half later. When I came in to get it, they were running around flustered as usual and the guy Mitchell who ‘helped me’ was useless. He had an attitude that I was barely coming into grab my book, when in fact he doesn’t know my schedule or life.
And to top it off they couldn’t find where they put my book and now I get to wait on a call for them to figure out where it is.

Had a 7:30am reservation and at 8:20 still did not have a car available. They moved from across the street to an old bank location. Bigger location but with such so much vacant space it makes the environment feel unwelcoming. Don’t ask to use a restroom. Their customer restroom is an old dirty portable restroom located by the back door. It seemed like it had been cleaned in over two weeks.
I will be using a different rental service next time.

Horrible customer service! Had an 8 am reservation and by 820 they were «getting the car ready.» Ethan was passive aggressive. Sorry about this and that but smiling the whole time. I cancelled the reservation. Do not rent from this location! And be sure that if you plan on using a debit card you bring in a bill of some sort. For what reason I don’t know…

Being on the phone with Enterprise made me a bit hesitant about going in to the actual store because they were so rude.
After arriving everyone was extremely helpful and nice, in fact they say they pride themselves in customer service! Even though they were in the process of moving and barely even had chairs they still did the best they could to accommodate me as much as possible.

This location is SUPER busy. I’m used to being in & out in 5 – 10 minutes when renting a car so this was pretty daunting especially considering it was a Sunday.
The place was understaffed as there were only 2 people working and about 10 – 15 people waiting. You could tell the employees were flustered & overwhelmed but they tried to help out everyone as best as possible.
I had reserved a large truck because I needed to pick something up that was big. When I got there, the truck they were trying to give me was a small truck, pretty sure it was a Nissan Frontier. Umm… that is not a large truck homie.
There just so happened to be a Ford F150 sitting outside that was from another Enterprise so the girl called that Enterprise to see if I could take it. Thankfully it worked out but the car wasn’t clean & there was no gas in it! I can’t really complain because at least they tried to find me a resolution & actually did but it definitely sucked having to make yet another pit stop to get gas.
When I returned the car, the guy who checked it was overly anal & picky about checking EVERY LITTLE part of the car to check for dings & whatnot. Normally they do a quick walk around the car, no more than 1 – 2 minutes. This guy literally took a minimum of 5 – 7 minutes, even as far as checking the visor and under the car.
a. What if a rock hit the car when I was driving? How is that my fault?
b. It’s unrealistic to think a car will never have a ding or scratch on it in its lifetime.
This guy made me feel uncomfortable and like I did something wrong. Knowing that I didn’t, we went back inside, he charged me the rate I was supposed to pay, etc.
I would have a hard time recommending this location just based on the drop off experience as well as the how busy they are.

This place appears to have some mixed reviews but let me just briefly share my very positive experience with Enterprise.
My top qualities I look for in a Car Rental Company include:
1. Hassle-​free and transparent rental procedure and fees
2. Fast service
3. Clean rental vehicle
Enterprise managed to achieve each one of my three requirements. My car broke down on me a few weeks ago and I was left stranded without a vehicle. Not many places in the area were open on a Sunday so Enterprise was my only hope. I had booked a reservation online for Sunday 9am pick up but due to some trouble with getting a ride to the rental company, I didn’t arrive until 10am. My service representative was understanding, accommodating and very efficient. The economy car I had reserved was no longer available since I was late but she gave me a great price for a very cute mini cooper. I was in and out in about 15 minutes, fastest service ever. The vehicle was just cleaned and I had no issues with hidden fees or getting sold extra insurances.
Vehicle drop-​off was also seamless. Someone even gave me a ride to the Honda dealership a few miles away. Also, I returned the vehicle with more gas than it had when I picked it up, so they gave me some additional credits toward my next rental. Awesome. Not having a car was a major source of anxiety for me but Enterprise made it easy. So glad I found this place on Unilocal

The car choice can be dicey, the service nice but slow, and the dreaded insurance push-​to-​buy can be extremely pushy… But– for convenience Enterprise Covina can not be beat. Plus its pretty cheap.
However…
Last time I rented, I had to wait for the car to be cleaned, even tho I was there on time for my ‘appointment’.
When I finally got inside the car, it smelled like a overweight man with bad B.O. It was gross. I didn’t have the energy or the time to complain, so I just sprayed it with Febreeze, which really didn’t help much.
The other reason Im rating it only 2.5, is they were rude to my sweet mother in law once. No one treats My MIL badly!