Jo-Ann Fabrics and Crafts

I’ve been to this Jo-Ann’s numerous times and had great customer service. I usually go just for the Perler Beads. They have a wonderful selection of colors now (they expanded their section). Perler Beads can be expensive so I try to only buy them when they’re on sale, but the last time I went in they weren’t. Jo-Ann’s does price matching, so I looked online and found them cheaper and they gave me the discounted price. It wasn’t easy to do that on the register, but the manager figured it out and was very nice. I’ll be coming back today as Perler beads are on sale for a $ 1 down from $ 3.99. I love their sales too!

Good findings on paper punches and stamps (simple floral ones). Most were on sale at 40% but still used the coupon for other non sale items. Made some nice cards out of them.

I have no idea why I continue to shop here everyone is less than helpful if not prejudice. Pretty sure from now on I’m just going to order my stuff online from a different store.

Our great experience was due to the great customer service given by an employee by the name of Gloria. She went above and beyond for us trying to find our old gift card balance. All done with a smile.
Someone give her a raise if she isn’t already a manager or owner!

This has to be the one of the worst customer serviced based stores ever. I do not think anyone cares about helping you. I went to purchase a paint marker. Drove all the way down in the rain to be disappointed. First I got to the store and tried to locate the paint pens, this was my first time at joanns. There where no associates on the floor to help with anything. Then I walked up to the front to ask the cashier. I noticed the paint pens where behind the counter in a cage. This is typical of paint pens and spray paint at most stores. I just did not see it, cause the cage is hidden from customers view. So I ask to by a white paint marker. The girl calls someone that has the key to the cage. That person yells out God damnit. Then walks to the front and opens the cage. The girl tells me the one I want is not in stock. So I bend down to see what other sizes tips are in stock so I can make do. The associates yells at me to get back. But it is the way she said it. I was only trying to see which product I was now gonna buy for them not having the one I needed in stock. Maybe joanns should stop selling paint pens, because it seems to be a hassle for there employees to deal with.

This store lacks customer service. My wife and I went and bought material for blankets. We thought it was on sale. So we had it cut priced and took it to the counter to pay for it. The cashier that rang it up said it was x dollar and I asked to check the price? It was over priced from the sale price. The guy (cashier) yelled saying he could not give us the price, so I said get the Manger she came up I took her over to were I got the material and she showed me were it wasn’t on sale, but the Manger gave it to me for the sale price.

I am glad they moved to a bigger location and do love the fresh clean look, however my experience Saturday night left me wondering if any of the hiring requirements indicate «common sense» as a required character trait/​skill.
I was at the cutting counter and asked the man to measure the remnant for me. After he did, I took about 1 minute to decide which fabric I wanted and told him I was ready to have them cut. A second later someone came up to stand in line behind me. The associate told me he couldn’t help me cut now because I didn’t have a number. I hadn’t gone anywhere, didn’t know I needed a number since he was already helping me and nowhere does it even say «You MUST have a number to be helped» — so now he couldn’t cut my fabric because I didn’t have a number?
He announced the other customer’s number over the loudspeaker right in front of me, even though the customer was already standing there and didn’t need to be called and then stared at me blankly like a robot whose wires have gotten crossed. He said he would need to call someone to help us both because he couldn’t help me since I didn’t have a number. He literally had NO idea what to do when there were two customers, even though he was ALREADY helping me. Just kept repeating that I didn’t have a number. The man behind me with a number even told him he didn’t mind waiting– since I was legitimately ahead of him.
I’m am not exaggerating when I say that the associate took more time being confused and trying to call for help and trying to explain to me that they need to use the number system even when it is slow than he would have just cutting both of our fabrics.
Joann, please train your customer service personnel to use common sense, to help the first customer in line and to multitask. These are not hard things to master for anyone who is able to hold a job. OR, if having a number in hand is such a detrimental corporate policy then POST it somewhere in the store. Its ridiculous to have this person working at the cutting counter. Maybe he would be better suited stocking supplies where he doesn’t need to figure out who to help first.

I called yesterday to asked if they have cupcake boxes to hold 6 standard cupcakes and they don’t have it. Today I went to the store, they have it right there and plus they lied to me over the phone. Don’t ever come this store, horrible customer service and hanged up in the phone last night. Two girls named are Kim and jackie.

the store is bigger than the last location i bought a fabric that was on clearance when i got home relize i got the wrong fabric i called to see what was the policy on returns they told me that everything except clearance items or holyday items i asked if they had the policy posted in the store she said no. only in the back of the reciept ok you dont get a reciept till u pay joann let us know!!! beforehand!!! so i went to the store to see if they had anything posted about in the store about no returns on clearance fabric and they dont they should at least post a final sale sign on the clearance rack to let us know like other places do that would be great or have the cashier let us know final sale on clearance when shes ringing us up joanns please post a sign up to let the costumers know

The fabric selection is really bad and the managers are so rude; poor customer service.

Went there twice to get supplies for my embroidery machine. The first time I talked to an employee she told me «good luck» when asking about the thread for the machine. I left after not being able to obtain any help. I returned late evening with my list and talked to another employee about getting all the needed supplies. He said he barely was learning arts and crafts. He told me to go to the cutting counter; maybe the guy who looks like he is barely out of high school and has a ton of customers waiting to get their fabric cut with be able to help me. So I left again empty handed. It’s a great place if you know what you need but if you need any assistance then forget it! It’s basically just a warehouse pick up place. The staff know how to put the items on the shelfs but that is basically it.
So basically good place if all you need to do is pick up supplies. Not a good place if your a beginner looking to get started. All the employees I asked could not help me and did not offer to get help for me. Instead they either directed me to the cashier who had a line of people seeking to pay for their items or the cutting counter who also had a line of people seeking to get their fabric cut.
Eventually I went to a mom and pop shop that were more then helpful in getting me everything on my list as well as giving me tips and how to’s on getting started.

1^st visit was today. The employees were neither helpful, nor knowledgeable. They actually were rude. Will try not to visit this location again.

So much better than the old location! This location is clean, new, very well stocked, and helpful. The upholstery section in the back is the biggest I’ve seen in a JoAnn’s yet.
There’s not much in the way of a clearance section here yet, but what do you expect from a place that’s so new? If you haven’t been to the Azusa Jo-​Ann in a while, check it out.

I have to admit the one problem I have with Jo-Ann’s is the customer service, but after visiting the Covina location (I usually go to the La Verne and most of the staff is always grumpy… except the cutting girl) I have to give it 5 stars. We had Jackie ring us up and she is one of the most pleasant nice employees I have ever encountered in all the times I have been to Jo-Ann’s (and I come a lot) I will drive the extra miles to come back to this location because customer service is soooo important to me. Please Jo-Ann’s watch Jackie work with the customers and hire more like her ! If you want people to have an enjoyable shopping experience, good customer service is key. Thank you Jackie YOU ROCK!

I got a nice scrapbook from here and got some bubble gum tape too. I’ve never been to this store before, but I had a good experience when I went. I think its a nice store.

Great selection good prices.
New employees are great but the employees that transferred from the other location need some serious retraining, managers included. I avoid them at all costs.

Like all the new stuff, but they still have the awful fabric cutter with a sour face and a bitchy attitude from the old place.