I recently bought a VPI Turntable from Scott at Sunny’s. To say that I’m impressed would be a gross understatement. They went above and beyond to make sure that I was a satisfied customer. I was skeptical, as many people would be when buying a used component. I was even more worried because I actually live across the country in upstate South Carolina. Would they stand behind a used item? Would they even pick up the phone if I had a problem? Well the day came and my turntable arrived. Excitedly I unpacked everything and couldn’t find the drive belt. I called Scott and without missing a beat he said he’d get one in the mail that day and better still he’d ship it priority. I got everything hooked up and to my disappointment the table had a terrible ground fault hum. I got on the phone with Scott again and before I could finish my sentence he stopped me and said he was going to send a shipping label to return the turntable. He was genuinely concerned that I’d had trouble. When he asked if there was anything else I might be interested in I told him that I had really had my eye on a VPI Scout 1.1 and I might be willing to pay the difference if we could negotiate a fair price. Within two hours I had my answer. He talked with VPI to get me a great deal and arranged to have it drop shipped directly to me to save time. He also offered me the Sumiko Pearl cartridge that he’d sent with the Traveler. I’m enjoying my new Scout as I’m typing this and I couldn’t be happier with my purchase. A huge thank you to Scott and the team at Sunny’s. I’m on the other side of the country but when I need some new speakers you’ll be the first place I call. Your customer service is a breath of fresh air in a world where very few take pride in their work. Thank you
Bill S.
Évaluation du lieu : 5 Pasadena, CA
Great shop. I met them at The High End Show this summer. I was really impressed with how friendly and welcoming they were — much more comfortable to talk to than most of the other vendors. We dropped by their store a week or so later and were even more impressed — what a great company to work with. We made a couple of purchases and this will be our go-to dealer for high quality A/V in the future.