T-Mobile

This t mobile is the closest to my house and everytime I come here lines are huge. No chairs to sit and wait. I literally waited an hour and 45 minutes standing. Wtf. People also get rude for asking how much longer. Definitely don’t recommend this to anyone

I came here with my mom around 7 PM. She was looking for a new phone. Staff were pretty attentive but it seems as if they didn’t know much about there phones or how many gigabytes each phone had. Store was well kept up.

I came in to troubleshoot issues on my current iPhone. The rep that helped me was named Stephanie, she just focused on trading in my current iPhone for a new one. I was super open to that and asked her what the difference between the iPhone 6 and iPhone 6s and she couldn’t tell me about any of the new features so I started asking questions in order to at least encourage her to look up the difference on her computer. All she replied was there is a 3D effect and the glass is supposedly more durable but that she thinks it’s the same exact glass as the 6. No effort in selling me the phone at all… No effort in getting me the actual information I need before I spend hundreds of dollars on a new phone.
So I literally googled the differences myself and just asked her (AFTER I figured the information ON MY OWN while standing in front of her) if she could let me see the black 6s and she just pointed behind me to show a cardboard picture of it… I’m about to buy a phone and want to see the shade of black how it feels whether I want a different color or not ect., so I ask again, what can you do to let me see the phone I want to get? Any sample? Any way you an open one up for me before I buy it what?
Long story short, she didn’t help me fix the current my iPhone, she didn’t sell me on a new phone, and when I had my card in my hand ready to buy a new phone, she didn’t even let me see unless I actually paid for it.
I swear this was my experience at this T-​Mobile no more than 5 minutes ago.
Stephanie really needs to go work at a place where it doesn’t require her to have average customer service skills much less sales skills.
I’m literally about to go to West Covina mall T-​Mobile and spend more time trying to get help.

This is a franchise store Demo phones don’t work, if a person wants to try out the phone first, go to a corporate store. Westfield mall has one

Went to see my options since I was frustrated with ATT for many years. The manager was very nice and helpful and offered us an awesome deal. Now I’m saving over 100 bucks a month with my family plan plus now I have unlimited data, voice, text, and I can use tethering!

Horrible customer service. Went at 5:30 PM on Sunday night and they claimed they were «closed for inventory». Their sign clearly read that they close at 6 PM. Would give no stars if I could.