Vons

First time i shopped at Von’s and i already encountered the most worst customer service the cashier was rude and judge-​mental some people are saying its because they got paid minimum wage well i don’t think so its how you control and how you deliver your role. I have experience in grocery industry for so many time got paid minimum wage also but i never ever showed my customers bad service. You applied on that job and they give you a chance out of big stack of applicants so better do your best customer service.

I’m confused by the poor reviews here! I, like a few others it would seem, have gotten amazing customer service! I’ve been here plenty of times and I have been stopping by the Deli as of late. Gilbert — hopefully I got his name correct — is the nicest person I’ve ever met. I’ve been late due to my own silliness and he still helps me with the brightest smile and quick service. (I wish there was a tip jar somewhere!) Whereas I’ve gone to other Vons much closer, and I’ve gotten snappy remarks or glares.
Not only that, but the service is very consistently great as well. At the checkout, there are times where my Vons card doesn’t work or I’ve completely forgotten my number many times and the cashiers would fill in for me no questions asked, while keeping a smile and friendly conversation.
Overall, this place is great — arguably the best one I’ve been to yet. The only «downfall» is that their selections aren’t plentiful, but I’m okay with that! Life can’t give me everything and that’s okay. :)

I am not a super huge fan of this Von’s. It is just an average grocery store. However, I was swept away by the service I received today in the floral department. I ordered a Valentine’s day arrangement from a custom florist yesterday (AAA Florist in Corona, CA). They were delivered yesterday afternoon at my girlfriend’s office. I was so disappointed when I saw them last night. This morning, I went to this Von’s, which is near my office, and Kristi, the young lady working in the floral department, made me a spectacular rose arrangement for about $ 50. They look beautiful in the vase with a nice ribbon and bow. I will be bring home tonight and throwing the others away.

I’m really confused about all the crappy reviews. I’ve never had a bad experience at this Vons. Recently, I picked up some flowers for my mom and loved the various colors and bouquets they had. When I went to pay, I was greeted by the most friendly cashier! This Vons is in a more crowded part of town, along a very busy intersection. It’s been there for years, so I imagine there are points of frustration for some patrons. For me, it’s a good spot.

Thanks Von’s for keeping me on hold for 15 minutes when I wanted to place a Thanksgiving dinner order for 70 people. Due to the fact that your competitor Walmart and Stater Bros. is nearby, I would tell your staff to work on their customer service. Maybe apologize for the wait and take my number so someone can call me later. Versus keeping me on hold with the hope that someone will be right with me. Oh and the employee that didn’t want to give me the Manager’s name when I asked for it twice, thanks buddy I’ll just write a Unilocal review. ;)

I honestly dont know why this store has such bad reviews. never had a bad experience here. The only bad thing I can say is that sometimes they are short on cashiers, but thats more of a corporate problem than a store problem. All the people that work there are pretty friendly and I’ve never picked up any expired food. They even exchanged a box of crackers that I opened, because I accidentally picked up low sodium and I love my salt. Nice guys!

15 people in line and they only have one register. 840 pm on Monday night. Common people.

This Vons has gone down hill in the past year. The older white checker with long gray hair refused to sell me $ 100 gift cards. She said I could not pay with credit card — it was a store policy. I buy them all the time for business birthday gifts, so I knew she was wrong. I went to the Vons in Via Verde and they were able to sell them to me with no problems. This location has terrible customer service.

Expect long lines and over worked staff. This store has gone down hill in a big way. I dread going here every time I need something.

I’ve shopped at this location a few times and service gets worse each time. Usually, there’s only one checkout open regardless of how long the line is. Employees are not so friendly and chatter between themselves as if I was not there.
The last time, and will most likely be the last time I’m shopping there, was when I went to buy corn. I was picking through the corn and a young employee passed by and said (in borderline rude tone) «you don’t have to pick through the corn, I just brought out a fresh batch». The reason why I was picking through them was the fact that they were far from fresh. I can see he was annoyed since I was moving the corns around. I thanked him anyways and bought some corn since I was in a rush and did not have time to go elsewhere.
Well, when I took the corn home and cooked them, I had to throw about half away since they were bad. I don’t think this location will stay in business much longer unless management steps in.

Dont get me wrong– very courteous individuals. BUT THE LINEEESSSSSS!!! OMG .why cant I grab 1 thing and be in and out in 10 Minutes max?? nooooo, Not at vons… never at vons. smh…and I respect how amazing and we’ll mannered you are. but the 50 million questions at check out… my god… a simple hello and have a good day is fine thank you…

Mislabeled and expensive prices. Rude and monotonous cashiers. Lengthy and seemingly endless lines. If that’s not enough to turn your car around, then you may need higher standards.
I don’t know why I always found myself here when I HAD to go grocery shopping, especially with a Fresh & Easy across the street. But on my latest shopping trip, I’ve decided never to step foot inside this place again. Reason? Freshness.
Their Safeway branded products ensure «freshness» in every bag. The $ 5 organic herb salad mix I took home says otherwise. When I opened it, the whiff of spoiled vegetables hitting my face was enough to classify that the mix had gone bad.
I can’t imagine how often they check their meats, fruits and vegetables for freshness.
The managers on duty seem to never really care about how the store is being run. The lady I presumed was the manager due to her clothing was ringing my items up when she told a fellow employee that she just woke up. Ah, the life of luxury.
The only cashier that’s really nice is George, who has rung my items a couple of times. Sad to say, I won’t ever see him again since I’m never coming in this store again.
Never. Again.
I advise everyone to stop shopping at this Vons. If you must, PLEASE check the quality of the food for your own sake.

Hi-​ya!
This location is reasonable in the sense that’s it’s close by and no other real options. The layout of this location is weird… it’s just not convenient in the sense that if you’ve never been there before it feels like there is no methodology to where things are located. The frozen foods are in the center of the store nowhere near cold drinks and alcohol cold and room temperature is in another.
However the morning pastries and employees seem nice. Unfortunately only one cashier for a longer line this morning, but it went fairly fast.
Prices are in the higher side for what you get, but that’s kinda what happens when they’re the only immediate grocery store besides the adjoining Walgreens.

Why not venture across town and try the Vons that I haven’t been to in ten years.
Looking for the pies. Oooh no. Everyone wanted pie and ice cream. I ask the clerk and he says, «sorry we’re out.» I guess it’s frozens pies. (Claim Jumper)
I did like the smell of the chili with pieces of steak in it. It did look like it had been sitting there all day. I almost ventured away from it, but then I stirred it and revived it. The smell was heaven. The chili would be hell to pay for later.
There were some good deals. Like the little packets of different varieties of mashed potatoes 4 for $ 5.00. Cheddar and cheese, bacon bits, garlic, were something I’d crave for a late night mashed potato snack.
So everything was going along nice and smooth as I tallied up around $ 50. of groceries and began my checkout.
Two lines to choose from. I rush over to the first line with a very alert looking cashier, but another customer beat me to it. (awwe shucks)
Then I get into the second line and the cashier (M — -) has her back to me. I begin unloading my basket and this cashier is to busy with an assistant looking at cell phone photos to acknowledge me. I’m unloading my groceries and have to keep going around the stuff I already put on the belt. She didn’t even help me by moving the conveyer belt forward for my order.
Meantime, the other customer who was on the first register was done with her large order and had already left the store.
I then did the worst thing possible that upset this cashier (M — -) tremendously. I brought her back to realization; by asking if she could ring my order up,
Wow! YIKES! Did that strike a nerve or what? She was annoyed that I had disturbed her. No hi or nothing and you could see on her face that she was upset. She says «Vons Card?»
So I take it out and show her and she scans it. Then I ask little questions, «Not to busy tonight?» Cashier: Straight silence. I say, «not to long before closing.» Cashier: Silence. Aaaah, I give up. Then my groceries were rushed through and thrown in bags. Normally, I pick up the bags and put them in the cart to help out. NOT THIS TIME!
I think that she was in a hurry so she could get back to looking at whatever was on her assistant’s cell phone.
As she threw the stuff in my basket, I said thank you to her. She muttered a very low thank you back.
I doubt if I will be back. I’ll try it again in another ten years if this one is still in business.
Pros: the bowl of chili with steak. But tummy hurt next day
Cons: That cashier.
Prices are higher then other grocery stores for the same item.

NOTE: The real phone number to the Vons in Covina is (626) 967‑0072.
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Only time i come into vons is fo the moose track ice cream, other than that, vons is pretty expensive, i suggest if you are trying to shop for cheap go with wal-​mart, or food 4 less to get the best for your money.

Not the newest Von’s but the people are top notch so this is where I prefer to get my groceries! Bobs so nice!

Keep driving.
People are terrible. Slowest check out I’ve ever experienced.
Found some rat poison in the candy section at check out. And the ringer tried to give us a fake five dollar bill.
Worst experience ever.

This Vons is the closest to me, but it’s really not that bad. They could have a better liquor and cheese section, but other than that I actually like it. They also should invest in the self check outs, those are really awesome and might take some pressure off the staff.

This is a convenient Vons on the corner of Badillo and Grand. The parking lot can be a mad house since there are a number of stores that share this parking lot. I do like the hot prepared food items and the made to order sandwhiches. This store does seem a bit dark and small inside. The prices are not wonderful, but you can always use your Vons club card or coupons. Things always seem to be on sale here, you just have to wait for what you want to be on sale.

I’ve been coming to this VONS since I was a child. It also has come a long way from where it was originally back in the early 1990’s. The other review mentioned a lack of variety which I find hard to believe and one time they complained about no eggs. Oh please, if you are going to rate stores because they didn’t have an item on stock because they sold out, I might as well give tons of places one star. Keep in mind we live in the SGV not Beverly Hills where they have access to everything. And good thing we HAVE a grocery store. Poorer communities have nothing but liquor stores and McDonalds.
Anyways, I tend to ramble alot. Back to the review. Where was I? Oh yes, service.
The service here is great! Every time I walk in and the first employee that looks me in the eye always greets me. The people at the, what I like to call the «Healthy» area always ask if I need help finding anything. The checkout people are awesome. My favorite is Bob. He’s been there forever! I can tell by looking at him that he’s a good genuine person. Never once do I see him or the others in a bad mood.
This VONS is a good place to shop!