Andrew Johnson, DDS

Worst dental experience of my life, very unprofessional.

Horrible customer service from the moment I stepped in the front door. I was there for 1 hour and 10 minutes and never even saw Andrew Johnson. This would have been my third root canal with him. I have always proudly recommended him for the last 9 years. When he can call me to apologize for my horrible experience today at his new office, I will remove my review. If not, I will post in a few days all of the details of my experience today.

Dr. Johnson was great. Professional and down to earth. My issue is with his front office!

I had a dental emergency (I lost a tooth) and Dr. Johnson and his staff were able to see me on a Saturday afternoon even though they were closed. I had to come back for a root canal. Having never had one before, I was apprehensive, especially after hearing some horror stories. But I don’t have a horror story to report! I barely felt any pain after the procedure and I credit Dr. Johnson for that. His staff was super friendly and I visited both his Covington and Renton offices – both locales were very clean and warm.

I was referred to Dr. Johnson from Dr. Philip Hodge for a root canal procedure. I have never had a root canal done, so I was very nervous but Dr. Johnson was amazing, I mean no pain what so ever! I had so many people telling me how horrible their experiences were with root canals, but I have to say, it was wonderful. I wish I don’t have to do it again, just because I really can’t afford it, but if I had to, I won’t be scared of it :) On the side note, all staffs were very friendly too. Thanks again, I now have my permanent crown and I feel great!!!

I had come down with a really bad toothache. When it flared up every few hours, it was a 10 on the pain scale. I suffered over a weekend. I left a message Sunday on Dr Johnson’s clinic’s phone asking them if they could see me Monday (President’s day). They called me at 8 am Monday morning to tell me they could schedule an Emergency visit just after lunch.
I was elated. While I was sitting in the waiting room, I overheard they are booked out a month. I was so blessed to have been fit in for my awful painful jaw/​tooth.
I had to wait a bit more than the other clients, as I was being squeezed in. I understood fully. When we did get moving on the procedure, I was amazed at how orchestrated the team was. No fumbling, no confusion, no wasted time. The dentist was in charge; his assistants knew each step ahead of him.
My tooth feels great. I do highly recommend this man and his office staff if you have any need for a Endodontist.
Oh, my friend went elsewhere and is back getting another root canal because his dentist didn’t know there was a 4^th root. Dr. Johnson has a 3D X-​ray that costs $ 100 more, but it showed exactly how many roots I had in my molar. It was well worth it.