AAA Cranston

I will keep my membership just for the awesome DMV Service.
Usually the DMV is a day long suicide watch kind of day, long lines, shitty customer service, smelly dirty people & a waste of a day off.
I updated my license & renewed my vehicles registration all within 20 min (would have been even shorter if I had all my paperwork filled out)
Bring a check, if not AAA charges a fee on a credit/​debit card… don’t worry it’s only a few bucks if you forgot!

This place is soo accomodating. Seeing as I have a child attached to me while I run errands (and by attached I mean with me but running laps around me exploring any new territory), it can be less than ideal to do things that involve waiting in lines and paperwork. I went in to get a new license. I was chatting with someone I know that I ran into when a really sweet lady that works there asked me what my needs were and after showing me what paper i needed to fill out she was chatting with my son and showing him around to the cat in the hat doll and minnie mouse. Sooo sweet and sooo helpful! Once I finished filling out the form, i asked where the restroom was. It was so clean, actually the whole place feels clean and they even had a vending machine with snacks and drinks. We got two ice cold waters. So appreciated during this hot weather! So i preceeded to the line, which was moving rather quickly. Thankfully since the nice lady was busy now and so my son decided it was time to run laps. All the employees were very engaging with my son and seemed to be pretty understanding that he is 2 and needs to explore a bit. I deeply appreciate this as Its not always the case. As I got to the counter, my son began a slight meltdown because I needed to keep him by my side while the gentleman checked my forms of ID in order to get my license to me. Well let me tell you everyone was still super understanding. The guy helping me was super speedy and it even ended up costing me less than I thought it would. And the other guy at the counter was very empathetic, stating «wow he is so tired huh?» It was such a great experience. I will make sure to go to this location any time I need to go to AAA. Thank you soo much!

Excellent customer service from Jake. He was very knowledgeable, patient, and nice with all of my questions I had about joining AAA. I wasn’t sure if I wanted a membership when I first walked in but because he was so nice and told me all about the benefits of joining I signed up. The next day I was able to get my name changed to my married name on my license and it took 10 minutes. SCORE for not having to wait at the DMV all day.

I’ve been here to both renew and update my driver’s license, and it’s always a painless process. It’s spacious and clean, people check in on you while you’re in line to make sure you have the necessary paperwork filled out and everyone is very friendly. Don’t go at lunch time unless you want to wait in a huge line and be forced to listen to terrible Disney music (that’s all they’re allowed to play, it turns out, because they’re owned by Disney. Who knew?). But besides that, no issues. I had to go back because the DMV website hadn’t updated a new policy (if you’re changing your name, you can no longer use the change of name notice the SS office issues you… you need to wait for your actual card to arrive), and went just after 11. I was in line for all of 5 minutes. Much better than waiting 45 minutes at noon only to be told I needed to come back. So the take away: maybe call first just to confirm what you ACTUALLY need to have with you just in case, don’t go at lunch time unless you’re a huge Disney fan, and if you’re not, bring earplugs or else risk your sanity.

A wonderful experience. All the women with whom I interacted were helpful and warm and knowledgeable. I was in need of a copy of my current registration and renewal stickers. Had I gone to the DMV it would have been a day-​long horror show. With AAA in Cranston I was out of there in 12 minutes.

Friendly and accommodating! I normally have low expectations for those who work for the DMV. They tend to be very negative and rude. However, the ladies who work taking DMV related inquiries were so friendly, I almost felt like it was a dream!

I know, most everybody has a GPS these days — but I still like the AAA Trip Tiks.
Great service, great advice, and AAA provides you with great local maps and guide books for the states /​cities you will visit. Love it!

This review specially pertains to the AAA office on Reservoir Ave in Cranston, but I bet the experience is somewhat universal. Let me just say, I love this place. We all know that a AAA membership «pays» for itself the 1^st time you have to use it for a tow, but what about the other snazzy services they offer? You know, like discounted movie tickets, or, in this case– DMV services.
I had to get my registration renewed, and I couldn’t do it by mail, because I had let it expire at the end of the month– I’m driving around all illegal like. Now, I could have gone to the Registry of Motor Vehicles; that Kafkaesque ministry building wedged between the Maximum security prison and the nuthouse, but I just didn’t have all day to deal with that horror-​show. So I thought I’d try my luck at my local branch of the triple A. Good choice.
I have to be at work at 9:30. The AAA opens at 9:00am. I pulled into the parking lot at 8:54, but that’s okay because I was still enjoying my delicious coffee & muffin from «Brewed Awakenings». Standing at the door 9:00 sharp (second in line). Nice lady opens the door with a smile. Young man standing at the entrance asking if my forms were filed out already. «Yep». Cheery woman behind the counter, «May I help you?» I give her my registration letter, my ID, my membership card and ninety bucks. I walk out 7 minutes later with a new reg and a polite «Have a nice day and drive safely». Pulling out of the parking lot at 9:15 and back at work by 9:28; truly this is not the DMV.

I wish I would have gotten the name of the gentleman that helped me but I didn’t. the branch was so busy and there I was requesting a duplicate registration since I had lost mine, well, that’s what I thought. Turns out my registration had lapsed! instead of pushing me aside or rudely telling me and giving me paper work to fill out he took the time to transfer information for me. it was so easy and seamless. Why would anyone ever go to the RIDMV where attitudes and service are deplorable. Thank you AAA for hiring the right people and for the services you provide far beyond battery jumps and towing.

I stopped in to upgrade my membership. I had received a postcard advertising AAA Plus membership, but it didn’t provide any details — like COST. I was driving by this branch and decided to stop in. There was no line, the gentleman who waited on my was personable, informative, and quick. I was on my way very promptly!

I actually used AAA three times in a week. Bad luck. But each time the drivers were great.

AAA ROCKS! The staff of the Reservoir Ave Cranston RI AAA branch very graciously helped me with my last-​minute request for a Triptik. I was driving to Florida the following day. I honestly didn’t expect they would be able to help me because of the short notice … but they were extremely accommodating of my needs. They asked me for details of my trip and I did NOT want to go through NYC. They were able to plot my particular course and actually cut my driving time around NYC by about 30 minutes. I was making this drive for the first time so was relying on the Triptik completely to get me to my destination. I arrived in record time because of the AAA Triptik!
YAY!

I signed up for AAA yesterday after my car randomly wouldn’t start. After I got stuck with a parking ticket and my car insurance payment wouldn’t go through (stolen debit card, yay), I was loathe to call AAA and wait for the million hours it would take to send someone over.
I called them. They were the friendliest people in the god damn world. Where did they get these people? Did they just collect every single nice person off the street and give them free food? The rep on the phone explained that it would probably be ninety minutes before someone arrived.
Five minutes later, a got a call from another rep telling me that the AAA tow truck was outside my house. That’s faster than I’ve gotten my coffee at Starbucks.
Tim, the tow guy, was not only the sweetest person in the world (SERIOUSLY WHERE ARE THEY GETTING THESE PEOPLE I WANT THEM), but tested my battery and offered me some repair guidance after jumping my car and making sure it got back in my driveway okay.
The entire experience from start to finish took less than a half-​hour. My beer was still cold when I went back inside. What magical world is this?
Thank you, AAA, for being the only thing in my day that didn’t go wrong.