Freeway Laundry V

Amazing place to do laundry! The ladies are very kind and busy. The bathroom is in fabulous condition, extremely clean. (Must ask for key; I waited a long time once for the bathroom but I kinda figured it out). First time there I wasnt sure where the change machine was, but figured out that theres a neat card system kinda like dave and busters… machines are brand new. Awesome place!

Perfumed dry cleaning??? I took some dress shirts and suits to Freeway to try them out. Price for dry cleaning is pretty good, but it all came back just reeking of fragrance, the dress shirts especially. Like they used a heavy dose of cheap scented detergent plus a fistful of Bounce sheets to dry them. Even the dry cleaned items had the same scent, which is just odd — maybe picked up just being hanging near the other returned laundry. I’m actually taking the whole load to another cleaner to redo and get the fragrance out, which is really annoying. Never have had a cleaner dose dress shirts with heavily fragranced detergent before.
To make things worse, when dropping off the lady messed up on the computer and had to re-​enter all of my deets 3 times! At pick up, they had forgotten to tag my suits and so I had to stare while they spun the whole rack round and round until I saw them. I can chalk those up to working out kinks in a new store, but again, flowery fumes from my dress shirts is a show stopper. Not again.

I’m far from impressed with this place. First the bright white feeling is overwhelming for my sensitive eyes. Second. I came for the free Wi-​Fi that didn’t work till I was almost leaving. A HUGE disappointment! And the attitude from the ladies was horrible. They barely spoke English, and didn’t seem to care at all about my wanting to use Wi-​Fi, and even insinuated it was all my fault. When asked them for help.
They actually said I don’t know anything about it, because I work here. Meaning she was to busy doing physical labor, and not playing around on the internet. And said it as if I was bothering their work. So obviously they know nothing about customer service, and could care less about my experience. They are either completely ignorant, or the management there is too hard on them about getting their work done on time. And DO NOT care how they treat their customers!
Either way I won’t be coming back here. I get treated better up on Broad St., even though it’s not supposed to be as nice a neighborhood. Plus it costs me less to do my laundry there I really despise being treated like I am a bother when I ask for help at a place. I Don’t know how/​why these types of people think they can treat people this way. Maybe they can to some people, but not me. I do my laundry every week, and will let someone else make that profit if you treat me This way.
GOOD RIDDANCE!!!

A brand spankin’ new Freeway less than a mile away from me? Hell yes.
Up until today the fam and I have been very frequent guests at their Broadway location for years. It’s a bit of a pain having to drive through Providence (I’m lookin’ at you 95 North) but hey, it’s our laundromat.
We’ve been driving by for months now looking forward to their opening so we definitely jumped on the chance to clean a few odds and ends today.
The building is pretty gorgeous for a laundromat: lots of flat screen televisions, a couple comfy couches and of course, free wifi. They offer up to a 100lb washer and 75lb for dryers. (I’m not 100% sure if they go any higher: I didn’t see it when I looked around.)
The staff are super sweet: both of the ladies on duty this morning checked in on us and even offered to change the channel to anything we wanted.
Since the machines are brand new, they work REALLY well so we kinda overdid it with the dryer on the first go.
We’ll be back for sure.