Phillips Plumbing & Mechanical Inc

I have had them come to both my homes and they did and excellent job the people were great to deal with and if you need a plumber call Phillips.

These guys are the best. I had them take care of a hot water tank problem. They had someone at our office within hours, and replaced it immediately. The technician, was extremely friendly and was very polite. They cleaned up as they were leaving. I can’t say enough about the tremendous service we rec’d… I recommend them highly…

After having an energy audit by RISE we decided to have a high efficiency boiler and water heater installed. Phillips was not the cheapest but we felt the owner was honest. However, when we were deciding where to put the new system in he basement, the owner should have realized or made us aware of the ramifications of the location. It takes longer for us to get hot water, especially in the winter because of the length of cold pipes the hot water has to travel through. First the hot water has to heat the pipes before it comes out hot. This is really inconvenient since one bathroom is located at the opposite end of the house. It even takes awhile to get hot water in the kitchen. When I asked them about it they are the ones that told my about the pipes. This is Philllips area of expertise, not mine. The techs who installed it were excellent, however. I agree with another reviewer who said they send comment cards and then ignore them. I had work done by them at another house and they were very high priced. It was like going to a card dealer to have work done, overpriced. Shop around, especially if you are having a new heating system installed.

We purchased a home in Providence RI in Jan of 2013. During our inspection the boiler clearly need replacing. Over the course of the summer I got seven quotes to replace the boiler, some cheap some expensive and some down right IDIOTIC!
Phillips plumbing was a pleasure to deal with, professional office staff gray techs and really awesome workmanship. They installed our new boiler converting from oil to gas and removing the oil tank from our basement. All the workers were conscious of keep the mess down and making sure everything was to our satisfaction before they left. The installation was really really nice work. I’m a mechanically minded person and a bit of a geek and the quality of the installation made me really happy.
We had a minor issue with the system a couple weeks after the install, it was an issue with the boiler itself NOT their work, they sent someone out within an hour of calling. It was also the same tech that had done the install so he was not only familiar with the job but made my wife more comfortable seeing a familiar face in the house.
These guy were not the cheapest quote I got but the quality of their work and the honest and really spot on communication was well worth the small premium we payed for them to do the work. I hope when you need plumbers you’re lucky enough to stumble across an outfit as good as these guys.

I wish that I had read the reviews online prior to calling this company. They charge a very high fee for coming to the house and then an additional fee for diagnostics.
To top that off their charge for fixing the problem is very high compared to other companies I have dealt with, but once you have them at your house and have committed to paying the initial fees, you feel compelled to just get the problem fixed.
I have dealt with many other plumbing companies that provide better service at more reasonable cost.

My rating is only based on customer service. It took over a month to get an appointment for someone to come out and give us an estimate on a repair, and one month after that, they still haven’t bothered to even give me the estimate that I waited so long to get in the first place, and this is after phone call and email follow ups.
They clearly aren’t too concerned when it comes to following up with customers. I’ll just take my business elsewhere.

When I first bought my house I had no idea who to call for plumbing issues. I was always used to the landlord handling it. Not this time.
The water hoses going into my washing machine were spraying everywhere. I closed the valves and made sure the hoses were tight. They would still spray when I opened the valves so I decided to call somebody. Of course this happened when I had zero clean clothes to wear…
I found these guys online and called and spoke with a nice receptionist. I explained the problem and she scheduled someone to come out a few days later. She was very clear that it would be $ 50 just for them to drive to my house. I was desperate so I was fine with it.
2 guys come to my house. They were very nice and professional. We went down to the basement and I explained the problem. No sooner was I done with my sentence and he goes «I know what the problem is» and takes out his screwdriver and turns a screw about a ¼ of a turn. Done. That was it. Of course I felt like a complete idiot since it was such an easy fix.
We head upstairs to the kitchen and he goes OK, $ 100. They were in my house a total of 2 minutes. I knew it was $ 50 to have them come out, but I was surprised that it was an extra $ 50 to turn a screw a ¼ of a turn. This completely turned me off to this place. As a first time home buyer and a first time customer they could have had a customer for life. I shudder to think how much a big project would cost! If they were there all day for an issue we’re probably talking thousands of dollars. I have many projects I plan on doing and these guys certainly aren’t getting the work.
Afterwards they sent me a comment card and I basically wrote what I put in my review on there. I never heard anything from them. Why pay for a marketing piece and the postage to and from a customer if you aren’t going to address people’s concerns? It’s shocking how many bad business people run companies.