Tommy’s Pizza

Never again! We placed our order at 7:03pm for delivery and was told 30 mins. After 40 minutes they called us back and said they couldn’t deliver to our address and they apologized that the new trainee didn’t tell us that when we placed the order. After 10 minutes of talking with the manager on duty who was no help at all, they said they would make an EXCEPTION and deliver our order ASAP. It didn’t arrive until 8:22pm and everything was ice cold so we threw it out. Called the same manager back and we got an insincere apology and they offered a half price credit for next time. They clearly do not care if they lose customers or have highly dissatisfied ones. Don’t bother wasting your time here!

We have been here now three times. Every time the food has been outstanding. Our first visit the service was a bit off but both times since we have had no complaints.
They get their bread from a local bakery and it is really good. Chicken parm was excellent. Meatballs and Spag also good stuff. I tried two appetizer specials on our most recent visit. A meatball on a bed of fresh mozzarella which gets all melty good and a dish of fresh mozzarella wrapped in prosciutto pan seared served over tomato drizzled in a balsamic glaze. Both of these dishes were incredible.
Wish you could get a small side salad with an entrée. They only serve larger meal sized salads.
Nice atmosphere, warm and cozy. We will keep coming back!

Called for a delivery and kept being put on hold. Eventually they took all my information, including ADDRESS! The girl said 20 minutes. After over an hour of waiting I called back to find out what was going on. I was told the order was put in as a pick-​up not a delivery. Told them to keep the cold food. The employees taking orders are always distracted. We ordered from there thinking it was going to be quick, food isn’t even that good

We had dinner at Tommy’s with friends tonight. There were 6 of us so we had to wait a little while. The staff gave us continuous updates and thanked us for our patience while we were waiting. Four of us ordered special entrees. While we were waiting for our dinner, the owner even stopped by our table and thanked us for waiting. Each entrée was absolutely delicious! Our waitress was very friendly and checked 2 – 3 times to make sure we were enjoying our meals. The portions were very generous, so we all ended up taking home half our meals. When the bill came, our waitress informed us that the first round of drinks were «on the house» from Tommy, because we were so patient waiting for our table. I recommend you stop by Tommy’s when you can. The quality of the food and the friendliness of the waitstaff is wonderful! This restaurant actually appreciates your business. How refreshing!

We have always had great pizza at Tommy’s. The service can vary a little but overall we’ve had some good experiences.
We were a little disappointed by the eggplant rolatini on some of our past visits but it’s just I think based on the quality of the eggplant.

Another good lunch at Tommy’s. We love the food, the atmosphere and the service. All this at reasonable prices. Some of the Italian dishes are as close to my mother’s cooking as I can get. The one item we never order is pizza so I can’t comment on its quality. The rest of the menu is very good. The fried squash flowers could be a little less greasy but the rest of lunch was spot on.

This place is great; the food is delicious, and the staff is very nice. The manager came to each table to ask how everyone’s meal was. My father came with us on our last trip (we come here often; it’s our «default» restaurant to go to) and he was completely blown away. I would only suggest that they get a bigger sign so people don’t keep driving by, lol, which my father did several times. Then again, this wonderful place is a nice secret to have in our own back yard. ;)

Tommy’s has an amazing, mouthwatering menu that is great for the entire family. When ever my husband and I are in Cranston, he begs to stop at Tommy’s. The pizza is cooked to perfection with a nice crunchy crust. 5 Stars ALWAYS for Tommy’s Pizza!

The pizza is fabulous a Tommy’s. With a plethora of topping choices you can create just about anything you want. What I like it that the crust doesn’t get droopy. It’s crispy even with lots of toppings.
The owner is on premises most of the time. He really seems to care about the quality and experience.
My only complaints are environmental.. .
I tend to get the chicken parmesan with Ziti. They serve each separately. Its a pain in the butt because the tables are small. If you have four people who ordered mixed dishes (ie:chicken and vegtables or ziti) you end up with 10 dishes for 4 people and no room to breathe.
My last peeve is the room temperature. Its horribly regulated. In the summer-it’s sweltering, and the winter freezing.

I’m back again to report that Tommy’s is just as good as ever, and I’m giving them another deserved star to make up for all of the grumpy, taste-​bud disabled one-​star reviewers! Seriously, what is wrong with you guys?
About every other month, a group of my former co-​workers gather here for dinner since it’s in the middle of the state and a fair distance for everyone to drive. We all love it and keep coming back.
This time we ordered a caprese salad, a veggie pizza, a meatball and olive pizza, a pepperoni and olive pizza, and a hawaiian pizza. Everything was fresh and exceptional. We especially love those little pepperonis!
Yet again, the service was friendly and super accommodating. In the middle of a busy Friday night they were able to put together a table for 10 of us and our server was so nice. We always manage to have someone that can laugh with us. This time, the owner even came over to say hello and make sure everything was a-​ok.
Also, their turtle cheesecake is to die for!

So disappointed! I grew up in Providence and Tommy’s Pizza (on Chalkstone) was my favorite pizza place. I recently moved back to Rhode Island and spotted a «new» Tommy’s Pizza in Cranston. I finally got the chance to go there last week and brought 2 of my friends. I spent the whole car ride telling them about how delicious the food was, how big the portions were, how great the prices are… and then reality hit.
The pizza was just plain bad. The sauce was watery and the crust was flavorless. It tasted a lot like a frozen pizza. I ordered some baked macaroni (my favorite dish from Tommy’s) and was shocked when the $ 12 «plate» of dried out, flavorless ziti arrived. It was an amazingly small portion and there was next to no ricotta on it.
The waitress was never at our table. She was zipping around the restaurant like she was crazy busy but she only had 4 tables. She was short with us and never even attempted to be friendly. The hostess was no better.

Not the best fish & chips I’ve ever had, but not the worst. Face it, I have lived in New England my whole life, which has made me very fussy. The GREASY fish was a total turn-​off, though. Had I not gotten an attitude form the female who took my phone order when I mentioned that last time my fries were cold, stale and hollow and I would like fresh ones this time, I would happily have given 3 stars. Over all, you might love it, but we’re not likely to order again.

Tommys in Cranston also owns Tommys on Chalkstone ave in Providence, the original one.
I went to the one in Cranston and all I can say is what a joke, pizza is just ok, has gone down hill.
But my biggest complaint is that I ordered a glass of wine and when it was brought to me there was less than 5oz in the glass and they charged me $ 8.91, and it wasn’t even top shelf.
What does the owner think, he’s up on federal hill? Maybe he thinks he’s right up with the old canteen or Andinos, come on your a pizza place, I purchased a bigger glass of wine for less money at Marchettis.
All I can do is shake my head and never go back.

The pizza is good, service decent and the restaurant clean (unlike the Providence location). Although the pizza is good and well worth the price, it’s nothing to rave over. I will go back to this location.
In short, decent pizza for the price.

I rate this Tommy’s only in comparison to the Providence location. Although this one has a larger sitting area and an actual lot, I feel it pales in comparison with the quality of service and pizza quality. The providence location has the rustic homey ambience and friendly service. When we stepped into the Cranston location, you don’t get the same feeling. The place seems to be overstaffed but there’s not much going on. The pizza seems over-​sauced and greasy. I say drive an extra 15 minutes, park on the street and get the full experience with some of the best RI pizza at Tommy’s of Providence.

So it appears to be very popular, so just take this with a grain of salt.
First, the fish and chips were good. Nothing to write home about, but not bad. The chips were a bit on the flavorless side though. The pizza my daughter had was pretty good. The sauce was very different from what I am used to eating. I liked it, my wife did not. The daughter, who ordered it also liked it. We also ordered a broccoli and cheese pie. This was horrible. The filling was very sparse. It was simply folded over and not closed in. The crust was way over cooked. All in all, a huge waste of money and personally, they should be embarrassed.
Second, the waitress was friendly, and like I said, it was busy. But that does not excuse the service that was delivered. We placed a drink order, then had the flag the waitress down 20 minutes later to reminder her. The food finally came out as the two tables next to us, that were seated after us, were paying their bills and leaving.
This is the first pizza place I have been to that I can honestly say I will not return to.

Great pizza… when it isn’t charred and drenched in sauce.
The rude female that answers the phone there should switch professions.
Sounds like a valley girl who needs to take another selfie and gag on a spoon.
I used to be a regular until I realized that they don’t deserve repeat clientele because they are constantly rude and don’t appreciate their customers

Tommy’s is hit or miss. Although, I’m not sure how I’ve lived in Rhode Island for almost 10 years and didn’t try it until a few months ago. The pizza has been good every time we have ate there. Customer service is just okay, depending on the time of day and staff on… we once waited 30 extra minutes for a takeout order without anyone even apologizing. All in all it is a good pizza place and we will go back.

Wow. I’m really shocked by these negative reviews calling the pizza at Tommy’s «tasteless.» Nothing could be further from the truth. I had the privilege of trying Tommy’s for the first time yesterday with a couple who swear by their pizza. I had never heard of the place even though I lived in Cranston most of my life.
We ordered a large pepperoni and a small with olives. Their large pizza is a rectangle while the small is a circle (not that it really matters). Honestly, this just might be my new favorite non-​Neapolitan style pizza in RI. My family usually opts for Caserta or Catanzaro’s. Both feature really thick crusts, but Catanzaro’s has more topping options. Either way, though, I find the crusts at the other two to be a bit too thick and filling at times. I want something less doughy but still flavorful and crunchy!
The crust at Tommy’s was fantastic! It was crunchy on the bottom (even the center pieces) and had a nice flavor. It wasn’t crunchy like a thin crust; it had a lot more character than that. The sauce was also really generous and flavorful. The pizzas had a lot of flavor! Even though we had only selected single toppings for each of them, they were delicious!
I was so impressed by this pizza for giving me the crunchy crust I yearned for without being cracker thin or excessively doughy, that I called my parents immediately after leaving Tommy’s to tell them they should try ordering from there next time because it’s exactly the style pizza they would love. True story.
Nearly all of the 1 star reviews for Tommy’s are from people who have hardly written any reviews on Unilocal.Some of them have written 10 or less. I never trust reviews written by people like that. I always think it’s suspicious, but that’s just me. Trust whomever you’d like, but this pizza lover is now officially in love with Tommy. And they deliver :) Good to know for next time!

Happened to be out this way for a work related visit. After a very long day a couple of days ago, all I wanted was to get back to my room, have some wine and some eats. Someone at the facility I was auditing highly recommended this place. Coming from Chicago, we have some great pizza places, so my expectations are somewhat high. But that doesn’t mean that I can’t eat a so so pizza if it has a decent enough crust and sauce. Plus I was starving like Marvin.
So on the recommendation of someone who raved about this place, I ordered a pizza to go… I should have kept going to Domino’s or Pizza Hut. Was so hungry that I decided to have a piece in the car. Maybe it is my imagination, but it tasted like the «yucky» pizza my daughter described that was served on Tuesdays when she was in grade school. Can’t really say it tasted like a pizza. If I had to describe it, maybe Wonder Bread with some Ragu and cheese on it?
Ended up throwing it away and driving back to the hotel. Told the doorman about the pizza and he recommended Napolitano’s Brooklyn Pizza or Big Cheese. Ended up going to Napolitano’s Brooklyn Pizza… great pizza but don’t be fooled by the strip mall appearance.
Obviously the person that recommended this place has no taste buds if he thought this was great pizza. And I can’t say that maybe it is because it is RI and they don’t know pizza because Napolitano’s did it right.
Oh and not only is there no pizza in this place, there is also no customer service… person acted like they were doing me a favor by letting me pay for a bad pizza. Bottom line, if I have to return to the area again for work, I will avoid this place like the plague.