Williams-Sonoma

I had a great experience in the Cranston, RI store this weekend. After serious frustrations with our online order, I headed to the store to get help with a return. Kyle went above expectations in being courteous, knowledgeable, and sympathetic to my concerns. The return had a glitch, but he stayed on top of it until the problem was solved to my satisfaction. The store was clean and well stocked. All of the staff appeared cheerful and ready to help.
As a bonus, they were having a bake sale to support the No Kid Hungry campaign and the treats were fabulous. It looked like the staff broke out all of the tools and the WS mixes to bring out the best for the bake sale.
While I will not be shopping Williams Sonoma online again, Kyle and the others at the Cranston store were nice enough that I will be shopping with them again.

I was just in Williams Sonoma for a brief visit on my lunch hour. I found a few items on the sale rack but the discounted price wasn’t tagged on the item. I inquired about the correct price and the first salesperson checked and told me that it was discounted to a certain amount plus an additional discount but she was busy helping another customer — who by the way was nowhere to be found– so she directed me to another register in the front of the store. The next salesperson very matter of factly told me the item was a completely different price and rather than apologize for the confusion proceeded to lecture me on how the discounts were given. I am a total foodie and enjoy browsing cooking stores and trying out new products but the service at this WS is seriously lacking. I’ll stick to Sur la Tabla next time.

I recently visited the Williams-​Sonoma outlet in Wrentham, MA. I found great kitchen items that I was not able to locate in other stores. The prices in the outlet really can’t be beat and the staff was very helpful even with the large crowd that was shopping for the sale. The sales associate even let me change my mind on the spot and reworked my transaction with a smile. This was a great experience and left me feeling like a valued customer.
I will definately shop here again.

NIce store, similar to others… same merchandise… I like their products, but it is getting ridiculously expensive… all the blenders (to make smoothies or shakes) are in the $ 500 range !!

What sets this particular WS apart from the others, for me, is the outstanding customer service.
I brought in a salad bowl that we’ve actually had to replace three times because the wood kept separating, which definitely should not happen to a salad bowl that costs over $ 100. While it was replaced by other locations, I can’t say the experience was pleasurable nor was it easy. In fact, the last time it happened, I remember feeling a deep shame and embarrassment, as the sales rep made me feel like I was being a cheap-​skate or thief or something. Really, I just don’t want my super-​expensive merchandise to fall apart. But I digress…
My husband convinced me to go through the process of returning it and just getting a refund. Lucky for me, the women at this branch are so sweet and helpful, it was a breeze and they were so apologetic and sweet it actually WAS a pleasant experience. The whole transaction took under ten minutes, and I was on my merry way with a refund and a new favorite WS to shop at.