The Home Depot

It’s a Home Depot. Though this one tends to have low inventory compared to the Florence location which is extremely annoying. They need some way to track this so that I don’t have to keep driving to the other ligation when I can’t find it here.
Beyond the stocking issue this does have tool rental quick is nice and is never crazy busy. They also have classes on Saturday morning for kids and adults.

TERRIBLE!!! I ordered a stove and was promised a delivery date which they did not honor. Awful customer service. No resolution. They actually tried to blame me when they did not deliver as scheduled.

I have been to this Home Depot location countless times for both personal and work reasons. Not only are the aisles always clean and organized but the outstanding customer service is second to none.
Tonight for example: I was working on my truck out in this –3 degree weather and realized I didn’t have a tool I needed to accomplish my task. Sure enough I got to Home Depot 15 minutes before the store closed. However, having been in there plenty of times I knew exactly where to go to get what I needed, but I unfortunately was on the complete opposite side of the store. The only reason I mention that part is because I literally had five separate employees individually ask me with a smile on their face how my night was going and if I needed help finding anything. Lets be honest, you don’t find many retail stores who’s employees will act that way at any hour of the day much less 15 minutes before they get to go home for the night.
I have plenty of stories about how friendly and helpful there employees are but I felt this specific one was necessary to share. It’s employees and employers like the Crescent Springs Home Depot that make me want to give all my business to.

Nice, big, clean facility. Everyone always seems to be helpful. I wish they would organize all their stores to look the same as with would save my company time but I guess they do it to get you walking around the store. I glad there is somewhere a carpenter can go to get pretty much everything they need.

I had to fix a privacy fence in my back yard and was doing the job with my neighbor, o. k so he really did the job and I tagged along. I did get to use a circular saw! It was empowering no wonder men love their tools. lol The staff at Home Depot are very knowledgable and helpful. We walked in and were asked if we needed help of course we accepted. They walked us through ever drill bit, latch and gate we needed. I now have a new dog with a secured back yard thanks to Home Depot and my neighbor.

Like most big box stores, your best bet is to shop online and then just pick up your purchase at the store. Did that here and it worked out great. They have a desk devoted to that.

This location is great for Northern KY. I am so happy to not have to travel to Florence for a hardware store!

When we moved to the area, we found this Home Depot before any Lowe’s store in the area, so we selected a gas grill and refrigerator for our new condo here. Not a huge fan of Home Depot in the past, this transaction sealed the deal.
We had hoped to have both items delivered at once, but of course that wasn’t possible… the refrigerator would be delivered according to the Maytag, not Home Depot, schedule.
So, when we find out the delivery charge for the grill, we decide to reserve one of the HD trucks, rented by the hour. The Saturday a.m. all this took place there was one employee working the tool and truck rental area. Major problem with wait time. A guy behind us in the line said there are usually two employees working this area on a busy Sat. a.m.
Finally got the truck and other problems ensued. No ramp to roll the grill up into the truck bed, no rope to secure the grill. Entire debacle was a test of our patience.
Like we hadn’t already had a stressful morning, when we got the grill home and were rushing to get the truck back before being charged another hour, we saw a kid run into a car (the side, at least) on Fairfield Ave. in Bellevue! We called 911, the kid ended up being fine, just scared.