Menards

Dont go here for propane refill unless you pack a lunch and lots of sun screen. They only seem to have one person on staff at a time that knows how to fill tanks and can never be found. Im done with them. Not worth the little savings. I’ll exchange elsewhere.

One of the worst experiences I’ve had as a consumer. Made a purchase online for in-​store pick up. Called the store earlier in the day for information regarding a family member picking up my merchandise and was advised by a gentleman that, as long as the email printout was brought in along w/​the third party’s ID, pick up would be fine.
My father, who has the same last name and ID reflecting the same residence, was refused pick up. I talked with a so-​called manager named Kathy over the phone in hopes of providing additional info (credit card number used to purchase online) but was told to simply «call customer service and cancel the order.» No attempt was made to come to an amicable solution or agreement. She was very rude and unconcerned. I agree with the many other reviews and should have taken heed. I have purchased several items from this location in the past but will now drive to a further location instead of returning.

I shop here a lot and have dropped a ton of cash in this store, but my wife and friends say I should «drive to friggen Mexico» rather than go here. The biggest reason is that the last three times I have gone to the Crest Hill store, I have been overcharged for items that were on sale but not rung up at the sale price at the register. In each case, my order was suspended while I waited for more than 15 minutes for someone to go check the price. This happened yesterday 11−28−15 and I finally lost it and asked to see the manager, who basically could have cared less. Again, this is there times in a row. (1) plumbing supplies (2) a fence and (3) an air purifier. All were on sale and came up at regular price at the register.
still beats Lowes

Typical Menards. Average prices, the employees are knowledgeable and friendly enough, very clean store. The can have some pretty good deals though, watch out for their 11% rebate offers, you can save a lot if you have a big project going on.

I was purchasing some pots in the garden center and the shelf (with arrows) indicated they were $ 3.99. I have worked in retail, so I checked the label and the description matched. When I got to the register, they rang up $ 7.99. I told the cashier that they were marked and the whole shelf was labeled $ 3.99. She got on her radio and attempted to describe the pot to someone but didn’t have any gardening knowledge or reading ability as she didn’t use any of the words on her screen that described it. After several minutes, (with a huge line forming behind me) they decided that the computer was right and it didn’t matter what I had read on the shelf.
I wrote an email to corporate describing the incident and they said «we reserve the right to charge what we want for our products»
On a separate occasion, I asked a garden center employee if they had any dahlias. She held up a petunia and asked if that was one. She held up several other plants and asked if those were it. I wanted to tell her to stop trying to help me at that point, it was painful.

Now every Menards is pretty much like the others… clean stores, great products and decent prices… but I’d found that the personnel at this particular location went above and beyond my expectations during my most recent visit.
I stopped into the Crest Hill store yesterday when I was looking for a sign board and since I had a little extra time on my hands, I decided to wander around the store to see if there’s anything else I needed while here. What was I thinking? OF COURSE there’s other things I needed… after all, I’m in a handyman’s/woman’s heaven! But as I cruised the different departments, I must’ve had at least three or four different employees ask me if there was anything they could help me with while using a very friendly approach. One of them even said «Well, if you DO need anything, I’ll be right here to help you out.» I found it very refreshing NOT to be hovered over like a vulture’s prey. Sometimes you just like to browse.
I’ll definitely be back here again. I just wish it was in my own neighborhood… they’d get a lot more of my money if they were!

Todo lo que hay en esta tienda esta perfectamente bien organizado, encuentras todo y la tienda esta súper limpia. El único problema es que para encontrar que alguien te ayude o te recomiende un producto es difícil pues todo lo que hacen los empleados es estar acomodando cosas y raramente ves a alguien que te pueda ayudar, cuando al fin encuentra a alguien simplemente te atiende con cara de mal humor pretendiendote ayudar. Este lugar no es nada recomendable para los latinos pues si necesitas ayuda y tu acento es marcado, el empleado simplemente muestra cara de molestia en ayudarte, así que si vas aquí tienes que saber que necesitas haciendo tu tus propias comparaciones porque el servicio al cliente es nefasto, aun siendo americano y hablando perfectamente el idioma los empleados prefieren acomodar las cosas para vender que atender a la gente que las va a comprar

I probably spend more money here than any other store when the weather is nice. It is getting to the point where I know the employees by name and the aisle numbers of all the stuff they have. They will take pretty much anything back with the receipt too.
I have been to a good many home improvement store in my life and the people here are really some of the nicest. Whenever I have a question someone is there to help or at least get someone who can. They have great hours too, so there is really no need to ever visit Home Depot again. I think they are open until 10 on most days. Extremely useful for nighttime plumbing disasters.
The biggest plus here is that they let you pick up orders, which I have taken advantage of a few times now. I recently bought some lumber while it was on sale and I can pick it up in a week when I need it. Awesome!