Once Upon A Child

We recently moved here from Virginia. I love once upon a child. However, waking into this store I was shocked. All their strollers and swings were very dirty and stained. There was even a stroller that had old cheerios on it! There was a swing with a sign that said gently used. It was very used and in terrible condition. All the kids shoes were extremely beat up too. I can honestly say I won’t be going back.

This store is now under new management.
Out of all the Once Upon a Child stores I’ve been to (Orland Park, Chicago Ridge, Oak Brook), this one is as good as it gets.
I went in yesterday just to browse for my 11 month old son while thinking, «I know I’m not going to find anything good in here but what the hell», and was amazed at the amount of nice clothes/​jackets for him. And when I say «nice», I mean these clothes were not discolored, frayed, faded, and beat up — yet they were being sold for great resale prices. They looked like they were laundered, ironed and pressed, and that there was actual thought put into their quality versus whether they were simply name brand. I even saw a few items I know came from Target, but you know what — that’s OK, because the items were still in tip-​top shape and reasonably priced (under $ 3). I even bought a couple of toys (and I never do used toys) that needed a little sprucing up with Lysol wipes and we were good to go.
Also, at the other OUC’s, I would never find nice clothes for my seven year old daughter. But this location had tons of beautiful, unique, and high quality options in the size ⁹⁄₁₀ range.
I got about four outfits for my daughter, seven outfits for my son, nick knacks and toys — paid a little over $ 100.
Might I also add that their stroller selection was immaculate! Every stroller lined up in front was CLEAN and ready for use — imagine that! I wouldn’t have hesitated to purchase a stroller right away if we didn’t already have one.
Kudos to the new manager and her team!

This place is ok. I’ll come here for odds and ends or things I’ll only use a handful of times and even then I’m picky.
When it comes to toys and baby furniture: I’m going to give the benefit of the doubt that they take in a lot of items and don’t have time to clean them thoroughly. But it doesn’t even look like they give them a once over for appearance sake. I wanted to buy my son a swing when he was an infant and I didn’t because they were all dirty. Same when I looked for a highchair to take to his sitter’s house and a spare pack and play. Yeah, I could’ve purchased it and taken it home and washed everything (which really should be done anyway) but I wasn’t sure the stains would come out. There’s items in there that I know are newer (because I have the same thing for my son) and they look like they’ve been put through the ringer between the stains and wear and tear. My son’s items still look brand new– even the heavily used items. This makes me hesitate to bring my items in to sell. The couple items I have purchased (a chair and pack and play) were new in the box and decently priced.
When it comes to the clothes: I’ve come here for when my son suddenly hit a growth spurt and I needed clothes to get him to the next size I already had on hand for him (from baby shower etc). Took some digging and found some cute things. Bought mostly new with tag items. I noticed some stuff on the racks was stained and worn or slightly damaged. It’s a little difficult to navigate through the store as it is packed tight and you really need to dedicate some time to dig through the crammed racks. Not super easy with an antsy kid.
The minimal interaction I’ve had with staff they’ve been friendly. The store is dirty. The carpet is stained. There’s kind of an over all dingy feel to the place and it smells weird.

If there was an option for zero stars… This place is dirty. The employees are the definition of white trash, face piercings and hickeys to add the right touch. Also very rude to children playing in store. It’s a kids store you would think they would acknowledge kids might play in the store, maybe if they were quicker in the lines they wouldn’t have that problem. With 2 registers and 40 people in line. And then they make It so difficult to comply to their sale rules that by the time you wait 20 minutes in line they tell you everything you thought was on sale was not actually on sale. I wasted almost one hour of my life that I will never get back. I am just looking out for others who should avoid the store at all costs not worth your time.

I had high hopes. This store is disgusting. It stinks of cigarette! There are air fresheners everywhere but they don’t help the stink. The workers are lazy and rude. The amount of money they offer you for your items is laughable.
DISGUSTING!!!

I used to like this place. I used to find cute clothes, now they’re out of style, stained, or faded and they told me that my 2 baskets of baby clothes were in terrible condition. More than half of it my daughter never wore.
I took my baskets to the Naperville location and they bought more than half of it. This location is crammed and aisles are hard to walk down. I don’t mind driving a little longer to the Naperville location, its cleaner and more organized.

Absolutely love it. HUGE place, full of «gently used» baby and kid clothing, toys, gear, and accessories. Easy to find what you’re looking for, and the prices are fantastic. More pricey than going to garage sales, less than shopping new, and a heck of a lot easier!

I wish I had known about this place prior to having my baby! Everything here is catered to infants and children. You can find great conditioned second hand (some new with tags) nursery furniture, accessories, toys, apparel and shoes. I was able to buy 9 articles of clothing (18m-​2t) for only $ 30!
I highly recommend this place.

I dropped off a stroller, a pack ‘n play, and crib bedding. The store was fairly empty, but you’d never know it by the unhelpful staff! I asked one employee if she could hold the door or prop it open, since another lady and I were trying to bring in our loads of stuff. She said yes, but never did anything to help us. Then none of the staff explained anything about the process. We had to ask what the policy was. All the employees behind the desk were not worried about assisting the customers. The staff could not be bothered by them asking questions. Very rude customer service!!!