Gilbert Acuna Plumbing

I would highly recommend this company! They have come to my home at all hours of the night to help with clogged drains, water heater repairs and preventive care for our pipes so they won’t freeze in the winter. We will always call them for our plumbing needs!

its almost as if they used bubblegum to fix things it broke again 3 days after they were here dont waste ur time

First Gilbert said he would send his guys over… several hours later, I called and Gilbert said he would be here by 4:30, no show, no call. At 5:00 I called, only to be sent to a full voice mail box. Then at 6:00 Gilbert called and asked if his brother had arrived at my house. Your brother?, I was expecting you, Gilbert. He then asked me why I didn’t call him. I told him about the full voice mail box. Then he went into an explanation about his phone looses reception up here on the mountain. Then when I asked if he owned a watch, he hung up on me. THIS IS A SHADY OPERATION.
Gilbert Acura plumbing is not licensed. Don’t waste your time.
Try o, Brian plumbing instead.
Have a nice day.

Gilbert Acuna plumbing is by far one of the best companies I have ever dealt with! His staff was extremely helpful and was able to fix my problem fast and it was extremely fast and affordable he also gave me tips on how to prevent further problems extremely courteous and knowledge you can’t go wrong if you go with this company I told the owner Gil that he needs to wear a cape because all he does is save the day for people like me !!!

When we first started coming to Crestline we made friends with Aaron and Kathy Creigton over at Crestlodge. Aaron married us and we bought a house in Crestline. When we first moved in we had major plumbing problems. Not knowing anyone, I called Aaron and he said «Acuna Plumbing» hands down, There are other good plumbers up here but Aaron would only use Gilbert Acuna. That was enough for me. I have had Acuna Plumbing here 4 times this past year. They do great work. They clean up the mess. The explain the problem and take the time to actually show you (when possible) what the problem looks like. Everyone that has come over that works for the company are highly skilled and get the job done right the first time. One time we had a problem in the evening, I called and left a message hoping they could come over the next day… the phone rings and it is Acuna Plumbing. They were able to come over that evening and get us fixed up. I would never think of using another plumbing company! Thank You Acuna Plumbing. :)

Unfortunately, it was hard to trouble shoot a plumbing issue over the phone if you are based in Los Angeles. On December 31, I was informed by my cabin renter and neighbor that there was no water supply and that someone broke the water valve handle. So I immediately called O Brien, Acuna and Pinnacle plumbing. I spoke with the owner of Acuna plumbing and was told that they will be at the cabin around 4−5pm. I called back at 5pm to follow up and was told it will be another hour. I called back at 6pm, no answer. I spoke with a lady and she said Gilbert went out to help his staff down the hill. January 1, 2015 — NO RESPONSE NO CALL BACK AT ALL.
If you are running a business at least call back your customer as promised.
Fortunately, I was able to get hold of a great guy from Bruening R and R Plumbing. John. In 3 hours, he was at the cabin and fixing what needed to be fixed and he even called the water company to shut the water supply until I get a contractor work on insulation and enclosure for the exposed pipes. You guys if u have any plumbing issues — dont even bother calling the big companies, just call JOHN AT (909) 486‑3070. Very reasonable, honest and professional guy.

If Gilbert Acuna Plumbing has told you that you need a big job on your house PLEASE READ THIS.
I have waited exactly one year to post this review to give them the benefit of the doubt. They tried to convince me I needed my entire sewer line replaced for $ 6500 when all I needed was a clean-​out installed for $ 700. The line was backed up, the rooter couldn’t reach the clog and I had no clean-​out access in the yard.
Wednesday night Gilbert and his dad came to my house to snake the pipe, but it wouldn’t reach. They went outside to look for the clean-​out but the house never had one. He looked for the tie-​in to the main line saying he could run the rooter up to the clog from the other direction. He couldn’t find it. He kept saying the whole time that he believes I need to replace the entire sewer line anyway. He told me I should call LACSD and ask them to come out to see if the clog is on their end and to locate the tie-​in for me. He said he could install a clean out if only he knew where the line was.
Edit: they charged me $ 125, which I paid them by check.
Thursday. I called LACSD. They came over while I was at work. Painted and flagged the tie, left a message saying everything is fine on their end. I called Gilbert, but he said he was down the mountain and his guys could make it out tomorrow to install the clean-​out but continues to tell me the line replacement is a much better option. He keeps saying that if he roots the line the roots will grow back in as little as a week and I could end up continually calling out a plumber to root it at $ 150 every time. He was effectively scaring the crap out of me. I am not rich. $ 6500 is a lot of money for me. I don’t just have that kind of cash at my disposal. I told him no, I’ll gamble on the clean-​out.
Friday. Gilbert’s brother and three others came out. They dug a huge long hole looking for the line. He said unfortunately they can’t find the line and it’s too late to go rent a line locater and equipment to install the clean out. He also gave me the line replacement speech saying I’m wasting my money installing a clean-​out, that I have a big problem here etc. the clean-​out might not even work. At this point I am CRYING. I haven’t been able to shower or flush for four days now and I’m losing it. He said that he and his guys can come out and replace the line in a couple hours and I’ll never have to worry about roots for the rest of my life. He drops the price to $ 6,000 then $ 5,500 then $ 5,300. I break down and call my dad and beg him to loan me the money. He agrees and says he will mail out a check that day. Fine. All set. Come on over tomorrow and do it. I ask if they will be able to work in the rain. The forecast called for rain and snow the next day, he said they’re mountain plumbers, they can work in anything! Awesome! I can use my toilet tomorrow!
Saturday. Turns out to be snow. They were supposed to show up at noon. By 1:30 still a no show, so I call the brother. He says they can’t work in the snow. I ask him why he told me they can work in anything. He said it’s not the actual work, it’s the roads. They can’t drive the van in the snow. Huh? But… you’re «mountain plumbers»?? Many apologies, we’ll come out tomorrow at noon.
Sunday. I get a call at 11:45 from the brother. He says there’s too much snow on the ground, they’ll be out tomorrow. I said forget it. This is all way to fishy. I feel stupid for not seeing it earlier.
I called another plumber, told him what happen and asked if it was shady. He said if they are telling you that the line needs replacing without even seeing it then yeah, that’s a red flag. I asked him to come out and take a look. He said he could make it out Monday.
He showed up, told me I needed a clean-​out. Used his line locater, dug it out, installed it, rooted it. Viola. $ 700 and three hours. He was amazed and angered at the story I told him. He said guys like that gives them all a bad rap, and I should call the mountain news and better business bureau. But I didn’t want trouble. I just wanted to flush my toilet. They kept using not having a line locator as an excuse to put off installing the clean-​out and leaving me to stew. If you are a plumber isn’t that standard equipment? The answer is yes.
So Please get a second opinion. They all seemed like really nice people. I was sad and disappointed that mountain folk would do that to each other, it was an eye opening experience. What a nightmare. I am definitely wiser from this. It’s been one year and I have not needed to call out a rooter ONCE!
EDIT: 2 years later and still no roots.

Double no-​show to do a quick job at my house. When I called he was quite apologetic and said he would be over soon but alas… another mountain contractor that cares not for the customer. Thanks for nothing.

Chris and Raymond were prompt, friendly, and reasonably priced. I would call them again. They got the job done. Yay!

Nice and Polite and Prompt.
SUPER-​Expensive, for my job. My pipes burst and the guys who came out charged not by the hour, but by the number of leaks. I had to send them away after fixing half the leaks. I literally could not afford to have them repair all the ruptures, even though they were spending little time on each one.
No hard feelings, but attorney’s and doctors don’t charge that much per hour.

This company is more than fair, and does good work. They have been to my older house (built in 1942) several times, and they are the first company I call when I need plumbing work. If you are in San Bernardino, like I am, or especially if you are in Crestline, you need to give them a call!

Avoid. Do NOT use this guy. Crappy work for which you pay thru the nose. I had to call a different plumber to redo. I wanted a licensed plumber, Gilbert is licensed but the guy who turned up to do the work was not, and was not supervised by anyone who is. I’d have been ok if the leak was fixed but it wasn’t. Gilbert said he will come the next day to look at the problem. But he did not nor did he make another arrangement and did not return my phone calls. Rather than continue to be stressed playing hide and seek with such irresponsible people, I called another plumber to do the job. I called Gilbert Acuna plumbing on the basis of excellent Unilocal reviews, my experience could not have been more different from theirs.

I came home to water all over my basement due to a badly leaking water heater. Called Gilbert after– hours, he arrived quickly and made a repair to stop the leak. He didn’t try to convience me that I needed a new water heater & he even came on his son’s birthday. He is our got to plumber for all future needs. Thank you Gilbert!

I had a slab leak at my house and everyone with Gilbert Acuna Plumbing went above and beyond to pinpoint the leak and get it repaired quickly! Gil, Chris and Ray are all vey professional and are an absolute pleasure to work with… I highly recommend using Gilbert Acuna Plumbing for all of your plumbing needs!

Gil went above and beyond he came out thinking he just was clearing a clogged pipe and ended up replacing my sewer pipe for an amazing price. A great personality and great work ethic I won’t use another plumber!

I cannot say enough good things about Gilbert Acuna Plumbing. I called because our water heater was leaking. The owner came to my house within half an hour of my call and his crew showed up exactly when he said they would. They are polite, professional and did great work. My water heater had to be replaced, and they had to do all kinds of work, as the previous water heater was not installed correctly, or legally. And for the amount of work they did, the price was more than fair. I now have a safe, secure water heater. I highly recommend them.
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