Starbucks

Worst Starbucks EVER. I’ve been a partner at 4 stores and never have I seen anything close to the poor quality of service I just experienced. Not only did they give my friend the wrong drink and size but they gave me a Venti beverage that was almost 2 inches empty. Mediocre doesn’t even begin to describe this place.

Terrible parking & always slow! They need an independent building with a drive thru– please & thank you!!! So much for lunch, standing in line is about as good as it gets! Come on! I’m almost done with my GTL & my gf is still waiting… Several people behind us served! What is customer service?
Update: the app wasn’t allowing me to use the Florence store so after picking up my niece I placed a mobile order. It was better than dealing with the above … not all of my drinks were ready, but much faster if you are going to use this location!

Stopped in for a double espresso Machiatto — with Half n’ Half, dry. It was about 4:30 pm in the afternoon and there were a couple of young men working behind the counter who appeared to be very green — including the young man who was working the cash register. I could tell he was struggling with my order based on what I was seeing on the register readout and his facial expressions. I said something to the young lady behind the counter who expressed an air of confidence and experience. She quickly explained my drink to him and got him course corrected.
She also made my drink. As she handed me the beverage — she apologized for the confusion and the amount of time it took. I laughed and responded that «I was pleased to help contribute to the training of the next generation of Bastista’s» — which drew smiles and chuckles all around.
There is lots of space to work in this location. It feels modern, clean, and new.

No drive through. 5 employees and only 1 of them casually and slowly making drinks, then setting the drinks on the counter with a smug face not even calling out names for pickup; no sense of enthusiasm or concern for anyone’s time here. Very unfriendly and inefficient. Nothing like all the Starbucks I’ve been in. Avoid this location if you can.

This location has never NOT angered me. This is the SLOWEST Starbucks I have ever been to, including on all my travels. Yes, some people go to Starbucks to lounge and work, but most want to get in and out. Even at 2pm in the afternoon it takes 15 – 20 minutes to even get your drink. Don’t bring your own refill cup because it seems they make all the other cups before yours. Recently they did a remodel to a white, sterile looking environment which is also disappointing. Regardless of service, I at least used to like this location for its warm inviting feel, now that is gone too. It is MUCH worth the drive a few miles up the road to Ft Mitchell Kroger’s Starbucks, you’ll be in and out in 5 mins!!!

The service here is awful!
The employees are talking about personal situations … With a line of people waiting!
Not in any way interested in helping customers!
Get your coffee fix somewhere else unless you don’t mind unfriendly service and a super long wait!
I wonder where the manager is?
Very disappointed!

The addiction is real. I cannot start my day without Starbuck’s tall non fat milk cappuccino. This is my brain fuel. The customer service is great and they always remember my name. This place makes me feel at home. The music is great and low tempo and always a great place to get work done.

Let me start off by saying, I made the mistake…
Ok so, I walked in and boom. Right in front of me is. Caitlyn. Jenner. I knowwwww righttt!!!
(This was where my mistake was made)
I yelled Caitlyn! Caitlyn!!! Ms. Jenner!!! and tapped the individual in front me on the shoulder.
It ended up not being Caitlyn. It was a woman. In her 70s. That was still thinking she was an early 50s MILF.
The woman didn’t take kindly to my remarks and slapped me across the face. OUCH!
Service was wonderful and their ice was cold.
Smoothies were bland.

The slowest Starbucks I have ever been in. I got a regular coffee and it took 10 minutes. Otherwise a space-​ish place with lots of seating. They also did not fill my coffee all the way to the top. Not even close to the best Starbucks I’ve had.

This is a typical Starbucks but beware it can get busy! What deters me from this location is the AWFUL parking lot. Honestly, you might spend more time looking for a place to park than actually being inside of Starbucks. If you’re in a hurry, try a different location.

With Starbucks, you would expect good quality and efficiency. I have come to find neither at this location. In fact, operations behind the counter seem chaotic at best and after visiting this location several times, I can say it’s my least favorite in the area. One reviewer noted the frosty and sometimes rude nature of the employees and I can attest to that. The situation is further aggravated by the poor layout of this location: customers seem to form random lines, and shuffle and pace around an ill-​placed island of creamer, sugar, and napkins. Sure, you could meet someone at this location for coffee and hang out for a bit, but your conversation might be dominated by the agitating experience you just had to get your favorite brew.

This place is right off 275 south. Great place to meet prior to a date or off two directions. Plenty of outdoor seats and umbrella.

I love Starbucks and I frequent this location often. It’s a very crowded location which has it’s pros and cons! They get my order right 99% of the time and I enjoy hanging out here!
My biggest complaint is customer service. MOST of the employees are super friendly. The biggest problem I’ve had is with one particular, very rude older woman (I wish I knew her name!) who seems to constantly be miserable and sneers as if she hates everyone.
After my first encounter with this barista, I let it go. I’m a believer in second chances, and figured she was just having a bad day. But I’ve dealt with her on a number of occasions now and rude seems to be the rule rather than the exception. I can only remember once where she, while not pleasant, also seemed like she wasn’t in a horrible mood. I have even gone out of my way to be extra friendly to her (I’m a very friendly person! I know these types of jobs are not easy) and even my husband has told me he’s felt her frosty reception.
This barista is holding this location back! I don’t want to see her fired, I just think she needs to work on her customer skills.

Baristas seem to have better things to do. After making my drink, they quietly set it on the counter only for me to inquire if it was mine a few minutes later.

One of my favorite Starbucks to grab a coffee drink at. It’s convenient for me when I’m shopping at the Town Center.
It’s always packed on the weekend and the line is usually long. But even though the line is long, the customer service is consistent. Friendly and helpful.
Don’t expect to get your cup of joe in 3 minutes or less here, it’s not gonna happen. Unless by some miracle they’re not busy.

This is probably my least favorite Starbucks in the NKY area. Don’t get me wrong, I LOVE Starbucks, but I’ve been to better.
The service here is generally slow and the barista’s (although very nice), take their time getting you out the door. This laid-​back environment is most likely due to the fact that it’s in the heart of a shopping-​center and most of the customers aren’t in a huge hurry to be anywhere (unlike the Florence store with a drive-​through and a 5-​minute waiting time tops.) It’s not uncommon to pull up and see the line outside the door. If you think you’re going to order and get out with your cup of coffee in less than 20 minutes on a weekday afternoon (12:00−3pm) you’re in for a rude awakening. Keep that in mind if you’re rushing to work– like I usually am, after ordering and paying you still may have to wait 5 – 10 minutes more for your drink to be made.
Unfortunately this Starbucks is 10 minutes from my house and less than 5 from my work so I’m here often. It’s still in a great, accessible area, the dining area and patio is always clean with many available seats and the coffee is always good.

For the most part — you know what you are going to get at Starbucks. I know if I want a skinny vanilla latte, I know what I am going to get at Starbucks. Since they’ve mechanized — and taken the human element out of the actual art of coffee making (boo!), consistency is king. I know that going in. I’m fine with that.
So … all the other stuff becomes much more important.
For instance … the wait. The line was near out the door when I got to this Starbucks. That didn’t scare me as most Starbucks move like clockwork and move that line on out. Today — at this specific location — that was NOT the case. The «barista» (I hesitate to call them that because they are now just machine workers) took her sweet time and was in no hurry for anyone. Not sure if she was new or what. she was by far the slowest person working the espresso machine that I’ve encountered at any Starbucks.
If you are in a hurry — go somewhere else. They are moving at their own pace here in Crestview Hills.
NOTE: The only reason I didn’t rate this lower was that my drink was actually satisfactory. It had better been since she took the time to really push the buttons on the machine with care.

This place got crazy busy with only one person working the stand and a long line of folks who are trying to catch their flight. I had hot chocolate which is hard to mess up. So I got exactly what I wanted, but standing around for my hot chocolate with a dozen folks and only one person preparing everyone’s drinks was not good.

I’m not a coffee person, but this place is a nice hang out.
My church group usually comes here once a month on a Saturday night and sings/​plays music. I think it’s really nice that Starbucks allows people to do that.
I have tried their smoothies, and frappuccinos and oddly enough considering how much I love smoothies, I like their frappuccinos better! The mocha frappuccino is really good. I definitely recommend it!

It’s Starbucks! You know what it is. Why are you reading a review? Don’t be stupid. It’s all the same. I guess that’s why folks like it. I love McNuggets and I love the fact that I can get them anywhere and they’ll be just as naughtily good for me anywhere I eat them.
I guess the only thing different about each location is what you see when you look out the window. At this one? A parking lot.
I still think you’re silly for reading a review of Starbucks.