Plaza Audi

My sales guy Rich was very kind. Once the almighty manager came out, he ruined the whole experience. Id like to say i would come back to get my next car when im ready to switch, but thankfully there are other places with overall good customer service. This manager today had the audacity to informally insult me by asking if i knew math. Now i wouldn’t normally be offended, but he made it very personal for no reason
.even with the poor lack of eye contact. I may look too young or maybe he judged my tattoos on my arm?.. but Im very respectful. I may have appeared out of place? Who knows? … I just know im an honorary Veteran with a disabilty this jerk about set off. Just a heads up on my experience today. dont forget that you are never limited to one place with cars.. Demand respect and customer service.. You deserve it!

I am back almost a year later with an updated review. My last review was a one star and truth be told at that time everything I experienced was 1 star worthy. I will say that this time around things changed
We had been car shopping for a few days and went to Kirkwood Audi, Bommarito, and West County BMW and Autohaus. Saturday afternoon was our last stop at Audi Plaza. If the numbers would work great… if not, then it wasn’t meant to be.
I will reiterate with what I have written in previous dealership reviews and that is the people you work with will make or break the sale. With that being said this time around the people we worked with were awesome.
David Hartmann was our sales rep and we had spoken to him in the past before. So this was not our first time meeting him. He is the most genuine, honest and Professional… yes Professional with a capital P sales rep. He is friendly but not trying too hard to be friendly. He is efficient and quick but not pushy or over baring. He is «I can be friends with you after work» but without being fake. He is everything a sales rep should be and more. I loved working with him and he made the entire process painless. Its comforting knowing that If I return I have a reliable person to work with all the time. My husband would agree that our experience with David from day one was excellent and I hope he continues to grow in his success at Audi because without David I would not be driving my beautiful white Audi today.
Jay Poplawski was the sales manager that made the numbers work in our favor. He came out and introduced himself and made us feel great because biting the bullet and buying a car that day was a bit stressful. He had a different demeanor that other managers don’t have but should and thats nice to experience.
Alvin Schopp was the Finance Mangers that ran all of our numbers. The process with him was quick and streamlined. He was chummy and easy to talk to. He wasn’t stuffy and boring like others that I have met.
Overall our experience was fantastic because of the following 3 people above. On top of it all the the parts team was able to price match the rubber mats to an online price so two thumbs up for them too. I have to throw this in as well but they have updated there facility and it is beautiful. The entire show room is a work of art down to the glass walls where you can see your car being serviced. Beauty at its finest. A lot of finesse went into the building and I think they executed it wonderfully
I am ending with this one piece of advice. If you work with the right people at any dealer then your experience will be excellent. Find them, get their business cards and never cheat on them. I would recommend all three guys above if you want a solid experience at Plaza.

I usually don’t like to write reviews. But this is a must. Jordan B. at Plaza Audi made the whole experience very easy and comfortable. He answered a lot of a questions and was very helpful. I wanted to look other dealerships before making this big decision. Because of Jordan, I had my heart and mind set the same night I test drove the car. Thank you Jordan!
And David for being patience with me while showing me how to use the car and it features.

The customer service is top notch when dealing individually with the agents. Couldn’t have a better experience with Mike Katich.
Problem with Audi is they rely too much on their loaner cars thinking that will squelch most customer’s complaints. I made an 11am appt, was told over the phone that it would be an hour to 75 minutes top and reconfirmed this when I dropped the car off so I could wait.
Ninety minutes later I had no car and no follow up from the staff. When I asked, I was told that it just got into service 20 minutes ago and they got bogged down by waiters. What the eff is the point of me making an appt if I get usurped by walk-​ins?! «Hey I’ll get you a loaner and you can keep it however long you need» is what I was told. That doesn’t help when I’m now 30 minutes late to work and have to drive back the next day to a location that isn’t close to my house.
Time management seems to be an issue there as this was not the first time it had happened. Again, people are very nice but there needs to be some changes in their booking policies.

In reference to posting 12−12−15 Sales Mgr Kevin R posted a request for
me to call to discuss pricing discrepancy on vehicle trade. My phone calls
and voice mails to Kevin have not been returned. It is amazing during the purchase
process Plaza reps will blow your phone up, when there is customer service issues everyone get very busy. A reasonable business mgr will reach out and contact the consumer for a resolution. To add to this file Plaza Motors did not follow the disclosure process
on selling a vehicle with with prior documented damage.
Notice of damage disclosure. «New motor vehicle damage Act states that a motor vehicle dealer should notify the purchaser of a new vehicle in writing at the time of sale of any damage or damage repairs incurred by the new motor vehicle, regardless of whether the damaged portion was repaired or replaced to its predamaged condition»

We are returning customers to Plaza because they had treated us well in the past. Unfortunately, we feel we were not treated fairly in the lease of our 2016 Q5. One day after we leased it, we found out West County Audi had the identical car for roughly $ 100 per month less. We were upside down on our trade in car by $ 780, which we paid out of pocket, so this should have been a straight up deal. The lease that Audi advertised was $ 399 lease with $ 60 in tax, title, license fees. Our monthly payments would have been roughly $ 460 at West County. At Plaza we are paying roughly $ 560 per month and were not told of the $ 399 special at the time we leased the vehicle. Our Salesman, David did a fantastic job delivering the vehicle and explaining all the features of the vehicle. We partially own this as we should have done more research. My only recommendation is buyer beware and shop several Audi dealers and go over each line of the contracts before you sign them.

I have had Plaza Audi work on my A6 since I have lived in St Louis. They have excellent customer service and world class mechanics. Their loaner program is convenient and the cars they provide are all new Audis. I recommend Plaza Audi to anyone who wants to see their car get quality tuning and repairs.

I’ve used them twice for car service and both times they were excellent. They have a wonderful team that gives great customer service. I would’ve given 5 stars but there was an issue with my first appointment. They lost it, but were extremely accommodating. I was squeezed in and given a loaner.

I agree with John. Even I have been there to buy a Q5 and Sean Borg was dealing. He was all polite when I was in for buying. Then he took my details to run credit check. Seems I wasn’t approved for Audi loan. So instead of telling me that, he gave the car saying everything looks ok and I can sign papers next day as they were closing. After I took the car home and came down next day he told me my loan was not approved.
That guy just wanted to sell the car so he was doing all this fraud stuff to put me in a position where I cannot walk away.
I somehow got the loan approved outside and while signing papers these people messed up with the price quotes thinking I won’t notice. When I pointed it to them they started saying it was a mistake.
I strongly recommend not to go with these people. They are not honest with their work. Please find alternate dealers.
Even service department is sad. I’ve been calling since yesterday and no one picks my calls nor gives me a call back to the number I left in their voicemail.
Both sales and service are worst I’ve seen. My old Hyundai dealer was so much better! Felt like I was buying a cheap brand car where dealers do their best to fraud u into paying more.
I STRONGLY don’t recommend this dealer!

see my review under plaza porche… but anyway… car buying experience from out of state was as easy as can be. brian and his team were pros. brian went above and beyond and even picked me up at the airport. i was a little hesitant buying a CPO used car from so far away, but he answered all my questions promptly and there was zero left to surprise. paperwork was done. they found be financing better than audi’s which was low already. car was clean and fueled and ready to go. from landing at St Louis airport to being done and driving away was literally less than 2 hours. highly recommend plaza audi and highly recommend buying from out of state. great way to see the country and learn your new car!

I typically get my Audi serviced at Parktown in Kirkwood, but since they changed owners, I thought I’d give Plaza a try. Just needed a simple oil change. I called, made an appointment, confirmed a loaner car for an oil change (but couldn’t guarantee an Audi loaner, just FYI). Upon arrival at the scheduled time, I was told by the service guy they do not give out loaner cars for services lasting less than 2 hours. It was a weekday morning and I had several other errands/​appointments, so I told him I was unable to stay. He refused me the loaner, even though it had been confirmed to me when I made the appointment. I decided to leave and mentioned that at Parktown Audi I ALWAYS received an Audi loaner for every service, and this service guy made the comment «maybe that’s why they went out of business.» I thought that was a pretty rude and immature thing to say. After leaving Plaza, I proceeded to call the Audi dealership in Kirkwood, which is now called Audi Kirkwood, and I was promised an Audi loaner, and did, indeed, receive one for my less-​than-​2-​hour oil change. The staff was much more pleasant as well. If I was Plaza, I would be embarrassed to be out-​serviced by a smaller dealership. Plaza will not get my future business — especially when I’m ready to buy another new Audi.

After driving a BMW X3 my wife chose an Audi Q5 for her next car. We like the car, but Plaza is a mess! Perhaps its the change from local ownership, but the current culture at Plaza is classic 1970’s used car dealer. Our salesperson Sean Borg was very interested until the sale was completed. Now, promises to return calls are unfulfilled.
But frankly, the insincere salesperson is not as important as the worst sales department I’ve ever experienced. The service advisor, was condescending, and when questioned for more details brushed off my questions. I’ve called the service manager, Kevin, several times, apparently he’s been asked by Audi to called me, but he’s too busy to talk to customers.
Fortunately there are other, locally owned dealers for Audi providing alternative choices. My next service I went to Kirkwood Audi. It was a breath air.
There are many, many more details (I’ll spare you them) but remember you have choices, and you should look somewhere else than an out-​of-​town dealership unconnected to St. Louis with no regard for its customers. Wish someone had told me so I could have avoided my mistake.
UPDATE 9 – 13: Really Kevin? You have my phone number in your system, I left messages for several people at Plaza, I’ve been speaking with Audi USA about the horrible service I received at Plaza, and your response is to ask me to call you? How many times?

We got a flat in our 2013 Audi A6 on a road trip and needed to get two new back tires. The guys in the service department here were so awesome and kind and got us back on the road in great time! Special thanks to Mike in the service department for getting us going!

I went out of my way to purchase a Q7 from Plaza after less than warm feelings from Parktown where I got my A5. I live closer to Parktown but I take both vehicles to Plaza for service. I’ve had no problems in the 5 – 6 times I’ve been to the service department. I make the appointment on line and get a confirmation in seconds. Reminder email comes the day before. I’m surprised at some of the bad reviews as I have had nothing but friendly professional service each time. My only negative is that the wifi in both cars seems to be non-​existent. It seems like we are connected on the phone but no internet loads. I noticed another person had a Bluetooth issue but that works fine for us. I will ask them and add to this review in a week.

I bought my Audi in March of 2014 and have had nothing but unresolved issues since. For the reasons below, I will not be returning and discourage anyone from patronizing this business.
First, the actual purchase of the car couldn’t have been handled worse than it was with the sales guy and sales manager. I did a hand shake deal on an agreed upon price of the car only to be given the bait and switch upon actually signing on the dotted line. The finance guy even agreed that he heard and was given the same price I was given. 1^st Red Flag.
2^nd red flag was when I purchased an additional «protection package» that was supposed to protect my car’s exterior in case of dings. However, when I actually needed to use the package I bought that was $ 1k extra, I was told that the protection package didn’t cover fixing the paint that was removed along with the ding. How insane is that? Yes we will fix the ding in your car, but only halfway.
3^rd and final red flag was when I was fed up with the poor service I was getting at Plaza and decided to bring my business to Parktown. Right away, I was informed by Parktown that my car had a decent sized hole underneath my car on the protective plate of the power steering rack. Something which needed fixing and could cause problems down the road if not fixed. (But an expensive $ 3k fix nonetheless).
Just a little (important) side note: I purchased my Audi as a barely used car which had been in a prior accident shortly before I purchased it. All body work repairs were made but I was never informed about any issues underneath the car. Since I’ve had my car, I have never gotten into an accident and I was told that with this type of hole, I would have known if it happened on my dime. I had Plaza look at the damage and the excuse from Roy, the service guy, was that my car had been in for a recalled part to fix the A/​C after I purchased it without them noticing the damage. «We would have told you if we noticed a hole like that.» Doubtful, since it would’ve needed to have been repaired on their dime due to it being there before I purchased the car. Therefore, since no one caught the hole before, they couldn’t do anything about the damages. Again, irrational reasoning.
I gave it over a year before reviewing from my initial bad experience with this business hoping things would get better but they didn’t. They got worse. Don’t make the same mistake I did by even giving this place one shot.
**Update to the response from the dealership below. I have proof from Parktown Audi that it WAS there at this time due to taking it there and being notified of the issue shortly after it was at Plaza. And the comment about the protection package still did not cover the dings to the paint that occurred. Just a good lesson learned to NEVER buy the add ons. There’s always a catch.

Top notch service!

Plaza Audi has exceeded my expectations again. I believe that Brent is one of the best service providers I’ve ever worked with. He kept me well informed of the progress and even made sure I received the loner car that I wanted. It’s a pleasure dealing with Plaza when they have employees like Brent. Thank you for the experience, I will return.

Sales guy was terrible, and LIED to me about the features the car was supposed to have. During the test drive he said the car had blue tooth, but he couldn’t figure it out right then. And said he usually sells Porsche. He assured me it was included since it had the button. I figured that an Audi must have it since I can buy a Honda that has it.
This has seriously been making me angry every time I have to use my phone in the car. I travel a lot and make work phone calls while I do, so this is a major pain point. I tried getting a response from the sales manager, but never heard anything back. I even thought about paying out of pocket to have it installed but it isn’t worth the price.
The only good part about this place is that the service department is amazing, and I mean AMAZING. Also the finance guy was awesome.

After years of driving BMWs, I wanted to change things up a bit and get behind the wheel of an Audi. I looked around at all of the dealerships in St. Louis, but settled on Plaza since I already had a lease with the BMW dealership that was under their umbrella. The termination of my old lease and getting into the new lease was fairly easy as a result, and that is why Plaza Audi gets a bonus star from me.
After the lease was signed, however, I fell into a quagmire of extremely poor customer service that has me counting down the days until the end of my lease. Let me provide just a few examples:
1) They were late in getting my license plates. The temporary tags were on the verge of running out, and they still had not arrived. Several calls to the dealership went right to voicemail and remained unreturned. I had to drive all the way out there just to get someone’s attention, and when I did, I was informed that they hadn’t even turned it in. They told me they would get right on it, and asked me not to say anything so as not to draw attention to this, as «it happens way too often.»
As I was nearing the expiration on my second set of temporary plates, I once again made the long trip over there to pick up my permanent plates, and was informed that – even though I was told they would be ready – they were not. Another afternoon wasted.
I finally got the plates in the mail, several days after my temporary plates expired.
2) Literally two days after I got the car, my friend closed the passenger side door and the windshield cracked. Nothing traumatic had happened to the windshield, and there wasn’t a sentinel crack that you often see before the windshield totally cracks. It appears that one of the grommets that helps keep the windshield in place was protruding, creating a pressure point that caused the windshield to crack.
I was told to come in to the service center, which again, is a long trip for me, only to be told upon arrival that they cannot fix windshields there and that I would have to arrange for a third party to come out and fix the windshield. Yet another afternoon wasted.
The car was most certainly under warranty, but they went out of their way to find reasons to refuse to cover the repair. Only after spending hours moving up the chain of command until I reached the administrative offices of Plaza’s parent company in Georgia did I find someone decent enough to recognize that this was a manufacturing defect, and only then did I get an offer to reimburse me for the repair.
3) Service appointments have never gone smoothly. While it’s nice that they arrange for a loaner or rental, on my second visit, I arrived to pick up my car and was told that they couldn’t find my keys. I waited around for about 30 minutes before they told me that the person who serviced my car had left, and they asked me to come back the next day. At this point, I had spent a great deal of free time I don’t really have waiting for them, and I was not going to be free again during their business hours for days.
I asked them if they could call the person who serviced my car and ask them where he put the keys, and they told me that they had no way of reaching him. At that point, I called them on their bluff: don’t they have a way to get a hold of people if they haven’t shown up, or if they need to call someone in to work outside of their normal schedule? With an audible «hrmph,» the service rep made a 20-​second call and found out where my keys were, and was able to locate them on-​premises within a matter of minutes.
That I had to push so hard to be able to take my car home is troubling enough. That the keys to my very expensive Audi were not put in the locked key cabinet, and were left unattended for any enterprising né’er-do-well to sail off with my car is even more troubling.
4) I have yet another issue right now that should be able to be handled over the phone. I called them and was sent to voicemail 5 days ago. My call has not been returned. I don’t have time to make another trip just to get someone to respond.
This is just a sampling of the issues I’ve had. I don’t expect to be treated like royalty, but I do expect to feel like someone there gives a s#!t. And I don’t. Not by a long shot.
You have an astounding number of choices when it comes to luxury auto dealers in the St. Louis area. Plaza Audi should not be one of them.

I purchased my 2013 A8 from Jeff Jones. This was a purchase I did via the phone since I live in Colorado. He was very responsive and provided the information I asked for and we then agreed on a price for the car.
I flew in and he picked me up from the airport.
Fred Smith was another individual who was a pleasure to work with and got my loan and other paperwork done very smoothly.
Great dealership and great staff!