Enterprise Rent-A-Car

I’ve rented cars with enterprise from multiple locations but my experience at the Crofton location was the worst I’ve ever had. I called in advance to change my reservation for the next day because I couldn’t come and pick up the car and the person confirmed my reservation for the next day. When I showed up the next day they said that they didn’t have any Full size cars available and that whomever I spoke to on the phone never changed my reservation.
Coming in later to pick up my car the person assisting me kept answering phone calls while still with me and kept going back to his desk to help other people. After asking me the car I wanted, he sent someone else outside to come and inspect the car with me. I got less than 5 min to inspect the car which he ran thru quickly and any dents or scratches I showed he said it wasn’t «2 inches or larger» and they didn’t count as damage. Not to mention I didn’t even get a full tank.
Upon returning my car the same representative who assisted me first noticed tiny dents on the roof which weren’t even visible and none of them were deep nor «2 inches or larger» and wanted to file a claim for damage. He kept asking me my deductible and kept assuming it was $ 500. He told me I had to pay the deductible upfront and if the repair was less they would refund me the amount.
I spoke to my insurance company and they told me that I was covered besides the deductible and also that I wouldn’t have to pay until after the repair was done but the enterprise agent said they have their own private auto body shop they get repairs at and need the money now. After 2 hours talking to my insurance company and figuring out what to do I finally decided to pay the deductible and leave since it wasn’t worth my time. This was the worst experience I’ve had renting a car and next time I’m going to think twice before choosing enterprise and I’m definitely not going to the Crofton location again.

Good customer service. They should state their policy for debit cards on their website. We had issues with providing 2 proof if address because we had a debit card and not a credit card. If we would have known ahead of time I would have brought a utility bill and bank statement with me. Most ppl don’t carry that with them. We called to see if they took debit cards and was told yes but no other information.
The car we got was a ford focus and had a miss in 1^st and 2^nd gear. When we told them about it they said they knew about it. I think they should have told us before we took the car.

This is an offal place all the five stars are fake. I had the manager of this place get on top of hood of the car and look up the side at the roof to find a dent that was barely noticeable. I got the rental car from the shady grove enterprise and I drove it straight to that location. There was never a time that a dent could have occurred on the top of the roof. Long story short they are trying to charge me $ 200.00 dollars for something that I didn’t do and they don’t even have proof of a before and after picture of the car. The manager is a total jerk, very short and impolite. I was talking to him normally and he walked away from me to go do something on a computer without saying, «I’ll be with you in a moment.» Now I am getting harassed by enterprise collection agents, cause I am refusing to pay. I vow to make sure no-​one I know ever rents from this enterprise or any enterprise ever again. Terrible business.

I had to rent another cargo van and the process was smooth sailing as expected.
While I was picking up my vehicle, I totally eavesdropped on a difficult customer interaction. The manager (Ian) was nothing but professional, polite, and accommodating. He was intent on diffusing the tense situation despite the fact that he was the only one willing to listen and remain rational. I was impressed because I don’t think I could have been as patient in that particular situation.
Kudos to Ian and his staff for their continued professionalism and great customer service.

Great customer service. I use Enterprise whenever I rent a car. thank you all in Crofton.

I have rented vehicles from various rental car companies across the country. This location was the worst I have come across.
When I picked the vehicle up, I was greeted by three «children» who didn’t know a thing about professionalism. I wasn’t aware that Enterprise is now ok with renting vehicles with an empty tank. I asked about this and in a condescending manner was told «It says empty right there on the invoice, just bring it back empty.»
I open the rear hatch door to the vehicle and there are leaves and branches throughout and the entire floor is covered in dirt. I’m appreciative that you washed the outside of the car, but honestly… I’m looking to load luggage into the back of the car and hit the road– Now, I have to clean and vacuum it. Thanks a lot…
When I return the vehicle, the manager says, «Hey bro, let me help you return the vehicle, just hang on one minute.»
Ten minutes goes by as he is outside BSing with another customer. Also, who calls a customer bro when they don’t know them? Straight up unprofessional and incompetent in my opinion.

Best experience in rental car. The car was waiting for me at the body shop. I dropped it off there 2 days later. No fuss, no muss. Car of was clean and had no problems.

We were very fortunate to have Cori pick us up and get us in our car. She is one if not the best agent I have ever had. Thank You Cori!!!

Worst enterprise out of all the Enterprises I’ve ever been to. On August 12^th there was a flash flood warning and my car got totaled in a collision. It was a very hard day for me and coming to this particular location made it the worst day of my life. I was supposed to get a rental from Jessup after my adjuster told me she had spoken to an employee. I get there and the employee who my adjuster said she had spoke to said there was never a conversation (I later found out his integrity is questioned). Long story short I somehow ended up at Croften when the place was about to close in less than 45 minutes. I walk in and was assisted by an employee. Mind you, I am only 19 and my driver’s license has been converted from a provisional to full, but I only have the piece of paper they send in the mail to keep with your license. It had not been turned sideways yet. After that everyone stopped assisting me and said they couldn’t do anything for me. The enterprise driver who took me here said he had to go. I was then stranded, soaking wet and cold with a trash bag of my belongings I had to empty out of my car. I called a corporate enterprise because another enterprise had made exceptions and gave me a rental before. Of course my phone got disconnected. I had to call my dad to come get me and he said it would be awhile until he got there due to traffic. I was in the building to stay warm and right at 6:00 they closed the lights and kicked me out. Didn’t say one word to be. I was outside in the rain with all of my belongings. My dad came 5 minutes after they closed. Every other enterprise said they will stay late if they needed to. This staff just did not care. Oh and they were so nice to the people who walked through that door after me. I would say race had something to do with it. I talked to the regional and he really didn’t say or do anything to comfort me. The whole entire staff needs to be re-​evaluated because they don’t understand the meaning of customer service. From my past Enterprise encounters, I know that the corporation itself values the opinions of their clients. They even offer a survey at the end of the transaction. Til this day I am traumatized. I don’t think I can ever get over it thinking back on that day. Its the fact that they kicked me out in the rain and didnt even feel bad about it. A location like this deserves a below zero star. I will forever continue to advise anyone who asks me about Enterprise, to never ever go to Crofton. There is a major difference between this one and all the other locations. Run by complete imbeciles. They are just not good people. I would highly recommended Columbia Enterprise. This review is not exaggerated, it is real. I could tell you every detail of that day and every time I think about it I could feel the exact emotions.

If I could give ZERO stars for this business I would. First, they passed off a Nissan Versa as a mid-​sized car which it definitely is NOT. When I returned it and requested a mid-​sized car, I was given a Dodge Avenger. Within a day, the «oil change» light was on. On October 30^th Enterprise left a voicemail message on my home phone, which I never use, which is why I gave them my cell phone number, stating that the tags were going to expire on the rental car. Unfortunately, I was traveling and did not receive the voicemail message until November 3^rd. Effectively, they left me driving a car with expired tags for 4 days. If they had simply called the cell phone number I had left them, this entire fiasco could have been avoided. Better still, wouldn’t you think it would be part of their check list before a rental vehicle goes out on the road? The staff is super nice and helpful but, come on guys, this is totally unacceptable.

I have to say that Enterprise made up for the bad service they gave me in my first review 10 times over. Thanx David Dittmar (Area Rental Manager)! I appreciated the excellent service that you made happen on my recent trip to San Francisco — a wonderful demonstration of a company caring about its repeat customers.
Good Job David! Good Job Enterprise!

I’ve rented from the Crofton location two times, and the crew is nice and helpful
I’m deducting one star for cleanliness of the inside of the vehicles at this location. Both cars were dirty inside, and not thoroughly cleaned. The first one was full of dust on the inside and I ended up cleaning it myself, while the second one had coffee spilled on plastics, so it was obvious it wasn’t wiped down after the previous customer.
Cleanliness aside, the location is convenient and I’ll continue to rent from them.