Safe Home Security

This is the worst security company you can choose. Their equipment is completely unreliable and their customer service is deplorable. I strongly urge you to NOT even consider using this company for your home security needs. The only reason they get one star is because you can’t leave a review with ZERO stars.

Absolute worst company out there. They installed a system it never worked and now they want to continue to get paid. These people are crooks and the absolute worst of the worst in terms of service. If any installer offers this service run the other way.

listen to me: choose another company!!!
obnoxious phone reps who won’t help you, will treat you poorly and with no respect
renews your contract automatically without your permission for extended periods like 5-​long years and when you want to cancel they wont let you.
equipment fails, trys to charge over $ 90.00 per hour to come out and repair /​fix equipment, yet continues charging you monthly when the system isn’t working
never signed a 5 year contract. our system is over 8 years old and doesn’t work, refuse to stop charging us $ 28.95 month after month for nothing.
you will feel extorted and taken advantage of, they will take your money and give you nothing for it.
if your equipment is no good and you wish to cancel your monitoring you can’t, unless you pay hundreds of $$ for repair
so many good companies, choose any one other than «safe home security»
don’t say you weren’t warned!!!

Company will not provide us with a signed original contract probably because they do not have one. They claim to have bought my contract from a previous company and still charge for a 5 year contract that you just can’t cancel no matter what you try. They said only collections can cancel the contract and they are full of SH! T, how many bills will you send on a cancelled account from a company that is no longer in business? This is borderline harrassment and unecessary aggravation. We have received free copies of our credit report and are contesting this company through equifax for free. I will let you know what happens, but over a month now and no reply from them yet. No monitoring, surrendered equipment years ago. Jerks, just plain bad business!

One star is too many. AVOID like the plague! Unless you like being bullied, extorted, and stolen from. You’ll probably lose less money if a burglar broke into your house. You’d also feel much less violated.

You can’t blame a company for the actions of one salesperson, but you can judge them for how they handle the situation when it is brought to their attention. My elderly parents were pressured into switching companies when they still had 6 months of pre-​paid service with their old company. The terms of the contract were not what they were told nor wanted to accept. I contacted Safe Home Security and spoke to a very kind young lady. She took time to listen to the situation and was trying to help me. Unfortunately, she did not have the power to terminate the contract so she referred me to her supervisor. I left messages for 3 days for the supervisor with no call back. So I climbed the organizational ladder and found a director of one the departments. He called me back within 12 hours and took time to look up the account and understand the problem. He advised me to write a letter and send it directly to him. The following day I received a call from the local company that did the contract. It’s not always easy to unwind a contract but after some conversation — which was all polite and professional — they agreed to terminate the contract. I am very impressed with the customer service of this company. After reading all the complaints before making my initial call, I thought it would be a nightmare. I am pleasantly surprised how quick this was handled. I would give customer service 5 stars, but the supervisor never called me back. Thank you to all that assisted me.

I wish I could give 0 stars. I’ve spent the last 3 years trying to get out of my contract calling, writing letters and emails. There’s always a reason they can’t/won’t cancel. After reading all the reviews I’m terrified that if I stop paying for this service that I haven’t wanted for years they will ruin my credit and have collection agencies harassing me. I’m waiting for a class action lawsuit to repay all the customers they have ripped off. I’ll be the 1^st on board. Check any source of reviews such as BBB, Facebook, Unilocal even their own website. All unhappy customers. Scam artists

I got scammed with a five year contract, I sent emails letters and phone calls and nothing I can do to get out of this nightmare

Just Google safe home security and you will see hundreds of people that have been scammed, held hostage, yelled at in the phone, lied to, and manipulated.
This company is the worst sort of company there is. They trapped me in a contract for five years, then south renewed it for another three. When I try to get out they tell me you have to put it in writing before the renewal date March 6^th. When I do I am called back and told your contract has auto renewed again because you needed to give us 60 days notice in writing.
I was told by one of their phone reps that as long as I got it in by March 6^th that I was guaranteed to be released. I told the person who called me back days later exactly what I was told and confirmed that I did through read receipts but was told that I was too late now and I have another year added to my prison sentence that has been going on for years.

Predatory sales tactics and unethical business practices. Check out their BBB ratings.

I had the system for three years. My alarm went off 5 times in that period and they only responded twice. Thank God nothing happened it was an error, but no phone call and no followup, no dispatch to police. I then decided to cancel it and it was coming due end of May. I called at the beginining of May and they had already renewed my contract. I was told they needed a cancelation in writing 60 days prior. Never got a bill. Was never told about the 60 day notice. Never in 15 months got any communication from them mind you. I just checked Credit Karma and found that my 857 credit score is now 654 with Experian. All these years of A credit… these unprofessional people made that all go away with their callous attitude. People protect yourselves and your credit and do NOT give your info to this company they will ruin you!

Terrible protection, terrible customer service! I want out of this contract so badly but I am stuck until 2018 apparently. Do not use this company whatever you do.

ABSOLUTE WORST COMPANY EVER. There is a defect in our alarm system in which the motion detector goes off for no reason. It has been going on for the past 3 months and they refuse to fix it. The alarm has gone off at least 20 times in the middle of the night for no reason. Now the police department is billing us!
On top of that, a worker who came in months ago before this problem was extremely racist. He told my father that he doesn’t belong in this country and to go back where he came from. Is that what they call customer service?
If I could give them a zero I would. I would not recommend this place to my worst enemy. We will be taking them to court.

Avoid at all costs. Basically, without getting into all the details. The over promise and under deliver. I have had nothing but problems. I have pulled both my business and home from their company.

I am having to take them to court to get them to stop charging me. I have not been able to use my system in months. They will not fix it and give me the run around with numerous people in their company who all promise to fix it. I had it when I received a call from a man named Justin telling me that everyone I had spoken to previously (including him) was not authorized to make any deals or issue me my new contract (discounted rates and free months to help out). That everything prior was now void. Of course my initial contract was still good. Because they keep charging me. Told me they would put me in collections and hurt my credit if I disputed the charges. This is illegal behavior! They need to be shut down!

This is the worst company ever. We finished a contract and tried to cancel. We were given the run-​around several times regarding past due bills that did not exist. Several times we were told the account was closed and we were all set. Then we would receive another bill. I now received a letter threatening to report us to the credit bureaus. We paid every month like clockwork. We have great credit scores and always pay our bills.
I have reported SHS to The RI Dept. of Attorney General’s Office and the Better Business Bureau.

If I could give them a zero I would. Worse company ever, I would never recommend them not even to my worse enemy. If you want to be lied to, give your money away for horrible service, and then stuck in a contract you were tricked into it, this would be the company for you.

Avoid SHS at all costs. If you are involved with them now, beware of their ethics (or lack of them). This company appears to have a specialty in misleading or scamming people (especially seniors) into contracts then making it virtually impossible to get out of. They have no scruples about reporting negative information to credit agencies and damaging credit ratings then harassing people for payment.
On April 19, 2011 we made the mistake of switching from ADT to Safe Home Security. The performance and equipment functioned acceptably until October 8, 2014.
On October 16, 2014 a service call was made to repair what was a communication problem between the equipment and SHS. We were given a paper to sign that we were told was an acknowledgement of the service. We were never told, either in setting up the service or when the paperwork was presented that the «fine print» included a contract extension of 5 years. We would never have agreed to that commitment.
On May 1,2014 we requested cancellation of our service verbally and were told all we had to do was send them a written request for cancellation. A letter was written to SHS and mailed that day.
In May, we had two phone calls with SHS regarding our cancellation request. The last conversation was with Chris Heath, Customer Service. He was adamant that he explained to us on October 8, 2014 that we would be responsible for a five-​year contract. He further asserted that he had taped the call, would forward an audio file of the recording to my clients by email and in the interim he would discuss the termination request with the company owner. No audio file or follow up response from Mr. Heath or any representative of SHS was ever received.
Since then, we have blocked payments to SHS and have received monthly invoices from SHS. We have sent two additional letters to SHS (July 7 and September 19) regarding our reasons for cancellation and stopping payment. Our attorney has also sent a letter (September 2) to SHS.
On September I noted that SHS had sent negative information to Equifax. This resulted in a drop in our credit rating from Excellent to Fair. This is a terrible way for a company to do business.
Interesting to note that the only two favorable reviews are from Connecticut residents, the home state of SHS. Could they be from company employees?

Horrible company! We just finished our 5 year contract and they keep taking out money every month even though we sent then a cancellation notice in May! They continually say that they are cancelling our service and sending us emails. Tons of calls later we still have yet to get an email. Stay away from this company

I also wish I could give zero stars. My experience with this company has been TERRIBLE. Our service rep consistently operates through shady business practices and deceit. He provides inaccurate (half-​true) information and later states that we misunderstood what he said. I would NOT recommend this company under any circumstances. I plan to file a complaint with their state’s division of consumer affairs.
I sent an email to their Corporate Director of Consumer Affairs with cc to the CEO. Who do they assign to «fix» my issue? The same guy that consistently lies to us. He gives us a verbal resolution, and then calls back about 20 minutes later and changes it. We’ve been working with these crooks for over a month now to get our service relocated. We had previously completed a full contract and it will cost us over $ 600 to get out of our current one DESPITE THE FACT THAT THEY PROVIDED INACCURATE AND DECEITFUL INFORMATION! If I can save anyone from being financially abused by this company, it’s worth my cancellation fee.
I strongly encourage anyone considering this company to do your research first. There are numerous other home security companies who will provide reasonable installation and monthly monitoring that are far more dependable and honest than Safe Home Security.