Friendly Ford of Crosby

I wanted to share my experience with Friendly Ford when I got my 2013 F150 repaired. It’s going to be lengthy. My AC stopped blowing cold in November. I also noticed my brakes (or that area) squeaking and I had intermittent signal problems with the FM Sync radio. I took my truck in for a diagnosis about mid-​November. The service associate was Jennifer (Jenny) and my boyfriend dropped my truck off in his name. It took 2 days to diagnose the issue with the AC (front control module). They couldn’t help with the radio because they don’t have a Sync tech (seriously?). Jenny said she would try swapping the antennae. The squeaking is my rotors which are known to warp on FX4s (supposedly). So… I tell her I’ll take care of the rotors, get me an antennae, and order the AC part. Cool. It’ll be a couple of days. WE call her 3 or 4 days later. Oh yeah, the part’s in. Sorry, she says. I bring my truck up to service and drop it off (no later than 7:30am). They have the truck all day and we finally get in touch with Jenny that evening. She says she’s embarrassed but they ordered the wrong panel. My truck is black and the panel that came in is wood grain. So they put the truck back together and I pick it up. The black panel is on back order for 3 weeks. Sucks but I’ll deal with it. So 3 weeks came up LAST week. We gave her the benefit of the doubt and she called this past weekend to let us know she was on vacation and the part had been in — sorry. Again. So Monday morning (¹²⁄₁₄) I drop my truck off at 7:30am. We came back by around 3pm and my truck was parked in the back with a service tag but hadn’t been touched. Sigh. She told us that it’s about a 2 hour job to replace the panel. Finally at 5:30 (they close at 6) she calls and says it’ll be a little after 6 because the guy is still putting it back together. Le sigh. Again. We finally get to pick up the truck around 6:15. We pay for the repairs — no antennae by the way. Meanwhile we go outside and go to open the door handle then see pieces of gasket hanging out around the door handle and the molding around the handle is pulled from the door. We call Jenny out to show her. She comes out and pulls the gaskets off… Then goes in and calls what seems to be a manager (shop? service?). He doesn’t introduce himself but asks what the problem is. We show him the piece of gasket and the protruding molding. He says his technician only worked on the inside so they aren’t responsible for that. I explain that the truck wasn’t like that when it got dropped off (and it wasn’t). He persists that he cannot pass the blame to his technician because he only worked on the inside. I ask, how did he get in the truck? The door handle, right? The ‘manager’ repeats himself. At this point, I’m fed up and irate and didn’t say nice words. When I pretty much tell him I’m never coming back to this dealership or referring anyone, he says, «That’s fine.» And starts walking off. No care in the world about figuring the situation out or considering any solutions. In the end, I do NOT recommend Friendly Ford for any service and I will be sure to drive further to Planet Ford of Humble next time. I just wanted to share. Merry Christmas!
P. S. I was going to report them on BBB but they’re not accredited!

Friendly Ford did not even bother showing us the NUMBERS! We went in on Friday to purchase a used vehicle and they didn’t even bother telling me how much they we offering for my trade in and wanted me to get a New vehicle! IGNORED ME when I said we get NET X PLAN DISCOUNT AND HAD OUR PIN NUMBER!!! and just straight told us, yea you can’t afford it!!! HELLO SHOW ME THE NUMBERS before you JUDGE! will not do business and will be sure to tell all my friends and FACEBOOK about how not so FRIEDNLY they are! Thanks for nada I shall take my 40K business to a different dealership! and I wish this allowed us to use a NEGATIVE STAR.

I am a loyal customer. Tried to upgrade my vehicle and of course they made it seem like they we willing to work with me. They lied! I would end up paying almost triple what the car is worth. I won’t be back.

DO NOT BUY!!!
We talked to a salesman named Rick that told us he could beat the price that Gullo Ford gave us so we drove 1.5 hours to Crosby. We got there and they LIED!!!

We’ve been there three times so far and each visit makes me iffy on how I feel about Friendly Ford of Crosby. Are they really living up to the «Friendly» part? Maybe some of their employees, definitely not all of them.
Our first visit, we brought my husband’s Ford Ranger to the shop for a recall. It was a breeze dropping it off. If I would have remembered my recall paper it would have been faster. They gave us an estimated time to come get it and called almost two hours before their estimated time that it was done. Other than the inconvenience that comes with losing one of your two vehicles for a day, we had no problem at all.
Our second visit occurred because we were thrilled with their previous service and were looking to trade in the Ranger. Granted, we went car shopping on a rainy day. We were surprised at the kindness of an employee to bring us out an extra umbrella. The guy who showed us around was ex-​military. I can’t remember his name but I do remember the conversation my husband had with him. He showed us a Ford Explorer with a missing front seat and tons of Cigarette burns. I understood they were ordering a replacement front seat and that was fine. We were interested in making a offer, although the man quickly blew us off when we told him we were not paying their sticker price. (2500 above its worth according to KBB) We called the next day and the guy who was so very sweet to us the previous day told me that «they were not interested in selling it to us.» Well okay. You just missed out on a cash deal.
Fast forward a few months, we still have yet to buy a car and Friendly Ford calls us to bring in our Ranger to get a quote on how much they would give for it. Something about «expanding their used vehicle lot» My husband took it right in and received a quote. Before my husband agreed to anything, the salesman told my husband he checked his Credit and that they could get him in whatever type of car he wanted. What kind of dealership checks your credit without your consent? None that we have ever visited. When my husband explained to him that if he bought today, it would be used not new. Immediately they dropped the quote over 2k.
Needless to say, my husband was throughly disappointed (and livid they ran his credit) in their sales tatic. We may look young and naïve, but we are by no means stupid. I’ve heard lots of good things about them from older people. In fact, my MIL purchased a vehicle from them recently. But Friendly Ford should learn that some of the younger generation know what we’re talking about. Their condescending approach on to me and husband set them back 13,000 dollars cash.