U.S. Cellular Authorized Agent – Wireless Works

I have been a US Cellular customer for about 10 years, about 8 of them at the Wireless Works location in Cross Plains. I have received excellent service and have the best plan and phone available anywhere! People are friendly and helpful. I will continue to do my business there even though there are closer locations for me.

If I could give negative stars I would. Dropped phone off to be sent out for repair. 5 weeks later they give me «tracking» numbers… oh so sorry those were actually ticket #‘s for repair. Sanmsung could not find at repair center. 3 hours later on the phone a U.S. cellular agent (from main customer serice) found it by calling this store and telling them to locate it. GUESS WHAT… still in their back room, never sent out! They blatantly lied about shipping, tracking, an ticket repair numbers.
This location is totally incompetent, though the fault lies with me for leaving it there when I had to show the employee how to fill out the repair order. Run don’t walk past this store to another location, but make sure it is NOT a Wireless works network run location.