Walgreens

I came in to see if I could fill a hard to locate medication. While it was not in stock here Patti found it for me at another location, saving me having to make calls until I found it. Great attitude and great customer service.

I’m just about through with my patience with walgreens. I am incredibly irritated with the way this company is run. I am a regular customer at walgreens pharmacy (at a specific location which I’m going to withhold for my own privacy) and not only do they «forget» to order my expensive (for them) prescriptions (which I’ve been coming to them for for seven years now), but every time I come by, they haven’t got what has been ordered in stock, and they won’t tell me on the phone whether it’s there or not (liability issues??). I’m a patient with not one but two painful and debilitating conditions. It’s not easy for me to make the trek out in ten degree weather just to potentially (not only potentially, but likely-​given their track record with ordering my meds) be told that they don’t even have what I need in stock, which inevitably leads to me driving to every single Walgreens in northern Illinois just to check and see who MIGHT have the medications in stock. The odd thing is that I’ve been told numerous times when I have called that they do have my meds and I can come by and get them. Apparently the decision of whether or not to even let me know over the phone if they have my medication in stock is wholly arbitrary. Perhaps it’s an attempt at keeping Walgreens’ clientele on their toes, but it’s a hit or miss thing. I could call one month and they’ll be happy to let me know that they have my refill in stock, but I could call another month and they’ll tell me they can’t let me know whether they have it at all and that I’ll just have to chance it and come by. This seems awfully strange to me. It really does. Let’s not even mention the fact that I tell them my name, give them my phone number – the call is recorded for heaven’s sake. It’s not like I’m planning the worst robbery ever and am going to come in and rob them blind of birth control and fibromyalgia medication-​okay? I frankly don’t know anyone that stupid, and if you do, kudos to you. You’re special. Please Walgreens, take all of my personal information (when I call), so that when your store is robbed of the exact medications I’ve been ordering from you FOR YEARS – on the exact day that I come in most months for them (when they’re actually in stock, that is), you’ll know it’s me… because people who have valid prescriptions for the medications that they need and take them as directed tooootallly do that. Seriously… I doubt that cancer patients and lupus patients and ms and fibro and endo patients are lining up to raid Walgreens’ shelves of medications which we are duly prescribed (even if we were all feeling well enough to do so). But, just in case Walgreens, JUST IN CASE, why don’t you go ahead and do everything within your power-​in fact, everything humanly possible to make it more difficult for patients with severe illnesses to have access to the medications they’re being prescribed? Why not? What could possibly go wrong?
Ri-​diculous. Walgreens may as well move their corporate headquarters to Switzerland like they had planned to awhile back and while they’re at it, they can go ahead and take their pharmacies with them. Maybe the Swiss enjoy being treated as less than valuable customers…
All sarcasm aside, there is something seriously wrong with this picture. Walgreens is a healing institution and frankly they should take their job more seriously than they seem to. I’m not pleased with them.

It doesn’t matter if there is 1 or 10 ppl in line… The pharmacy staff takes at least 5 – 10 minutes to even acknowledge you. It’s awful service. Only go there because it’s the closest 24 pharmacy.

From the minute I walked in the door, every single Walgreens employee greeted me and asked if they could help me. I went because my daughter was sick and i was taking her to the clinic. The lady at the pharmacy helped rush us through the sign in process – very cognizant that my daughter felt lousy and wanted to get home. The health professional examining her was just as kind and courteous. Once we were done, the lady proceeded to make sure our RX was handled quickly so my daughter could get home and in bed. While waiting, every employee behind the pharmacy counter asked us if we’d been helped. Amazing service and wonderful experience! My trip to the Lake In The Hills Walgreens a couple of weeks ago completely turned me off of Walgreens – I didn’t think it would be possible to be redeemed – but this team at this store accomplished just that!

Transferred all our prescriptions from closing Kmart Pharmacy in Crystal lake to Walgreens on Rt 14. Just so happened they were remodeling and there were Walgreens corporate guys running around. The one in the suit was all~Oh we cater to busy traveling business customers we know how precious your time is here at Walgreens. WRONG! Well now after months of screw ups wrong prescript refilled notices sent out prescript ready for pick up and its not! seriously rude lady during day needs to be fired! Rude to my wife in front of our multi needs child! Way to go lady! There is never ever a reason for an employee to be rude to a customer especially when there is a child present! Think of the impression that leaves! Way too many other issues to post. Was told well if your up early it will be better. well no it’s not only when Samantha is working is service great and very hospitable! Other early morning crew 15 min wait plus and then when I finally get prescript it’s wrong co pay not 15 but 50. Left after 20 mins plus of irritation I have places to be! Will try Walgreens in Algonquin have heard great things from neighbors unlike Crystal Lake one on RT 14. signs says Welcome Kmart customers! Should say we are way too busy now that Kmart customers are here and we need more help obviously but well golly it’s cheaper to piss off customers and make them wait then get more and nicer help! It’s probably what this walgreens on Rt 14 wants is piss off enough people they will leave and some will go like me to another Walgreens so they win in a totally BS corporate way! see I am not the only feeling this way from other Unilocal wake up Walgreens ya have issues here!

This is one of the worst Walgreens that I’ve ever been to. Their pharmacy is consistently slow and twice I’ve had a problem with my prescriptions.
Trying to avoid having to go to Good Shepherd Immediate Care today, I made an appointment at the Walgreens clinic. About 10 minutes past the scheduled time of my appointment they brought me into the room to check me in and process my copay. When I indicated that I was here due to painful urination, she returned my ID and insurance card and sent me packing. Apparently they only treat female UTIs and not males. No mention of that on the mobile app when I made the appointment. Off to Good Shepherd I go… Should have just went there to begin with!

Worst pharmacy ever. I don’t think I have ever had a transaction go right. Long wait times, bad communication, rude service, messed up computer systems and data.
Moving all our stuff to CVS. Scary that they operate do poorly.

2 for $ 1 Arizona Ice Teas… can’t beat that!