Crystal Vision Clinic

Love Scott and Sandy! Very personable and helpful.
We’ve been elsewhere and have not been as happy with the accuracy of the fitting of new glasses. They have a great buyer of frames bringing in sharp looking and up to date looks.

I went at the recommendation of my wife, who had a good experience there and they were one of the VSP clinics.
The exam and everything surrounding getting my contacts (Corin was VERY nice and very good at getting me ready with contacts) and glasses went ok and the doctor was very nice (Dr. Enders I believe) and explained plenty of things and I felt the exam itself was great and very thorough. It took a little while, but that can be expected since I had to get both contacts and glasses set up with a new prescription.
The major issue I have with them is things were not explained very well as far as what was covered and not covered. I was told during my contact eval that the best place to use my $ 160 credit for VSP was with the glasses, since I get more bang with my buck. I was not sure if I was getting new glasses, since I really only wanted to get new contacts and a new exam, but decided to go that route also.
The lady who helped me with my glasses wasn’t the most courteous, and when I asked about the 20% discount for using VSP on a complete pair of eyeglasses (about 3 signs in the place state this, including right by the enterance), she said «we already gave you enough discounts with VSP already» and dismissed it mentioning it wasn’t great for the doctors since they lose money on it. I didn’t want to get into it since I was there for over an hour already and was running a bit late, so I was going to wait until the billing when I picked up my glasses and contacts to discuss it.
When that happened, I brought it up to another lady in the glasses area and she said that was only for a 2^nd pair. This is not stated ANYWHERE on the sign, though it is on another sign that you get 15% off a 2^nd pair I believe. I then brought it up to the receptionist, who had me talk to a lady in billing (I think) who then told me to go talk to the lady in glasses. Explained I did already, and then she said I can’t use that discount if I already use the $ 160 that VSP gives. Again, this was not mentioned anywhere, and the girl doing my contact evaluation had told me I can do both. I probably wouldn’t have done glasses if I would have known my cost was going to jump this much for both.
Now I have a few extra charges on the billing I have to call about that I was either not told about, or are more than was quoted to me. Plus I was charged $ 29 more than VSP said the contact exam should have been.
Not worth the headache to get the discount, that wasn’t really a discount since their prices are much higher than non-​VSP vision options. I used Costco optometrists prior without VSP and ended up paying less, even without the $ 160 discount. I would highly recommend not going here due to the issues with billing and how it is so disjointed between the glasses and contacts side, and apparently nobody knows what the other side promises.
Lesson learned.