Ace World Wide

UGH! If only I’d known Ace Worldwide would be the contracted mover for Atlas when I booked my father’s move from Las Vegas to my home in MSP, I could have read the previous reviews. SO SORRY I DID NOT. The other reviewers have left enough detailed information, so I’ll simply say, «DITTO!» I wouldn’t care if the move was FREE at this point, I still would not recommend this company. (And let me add that I’m not a «Yelpy» person to just jump on and complain … you can read my glowing review of RJ Moving out of Minneapolis that moved my entire family a few weeks ago.)

They showed up late with the wrong sized truck. Then, they shattered a $ 700 lamp and offered $ 6 repayment. They also damaged my couch and several boxes had broken items (e.g., dishes) inside when I unpacked them. They don’t take care with your items and their service is sub-​par.

***Do NOT recommend. PLEASE READ***
1. Was told a week out that I couldn’t get pack/​load on one of two days I wanted. Then when I said I would use another company which said it could (Federal Cos.) I immediately received an email 30 mins later saying yes they could accommodate me. Why was this a problem 30 mins earlier?
2. The day before the pack/​load, I get a call from the driver saying he could come a day earlier (in fact it was the next day) to then deliver in two days. I say sure. The next day, packers come, everything loaded. Half hour later the coordinator calls, saying it won’t be delivered in two days. I say, but the driver called me and told me he was. She said, he was pulled off of the job. And your paperworks stipulates these were the days we agreed on. I tell her, that THE DRIVER THAT WORKS FOR YOUR COMPANY CALLED ME AND RESCHEDULED. WHY DID I NOT GET NOTICE FROM ANYONE ABOUT THIS? WHY didn’t the driver give me notice? WHY am I finding out now? No apology from the coordinator. None. In fact she was incredibly cold about this. I was incredulous. Awful customer service and communication.
3. I asked the coordinator who I could report this to. She said I should report it to her. REALLY?
4. After sending a note the another person at the company who did the estimate. He promised to call me. And then didn’t. I emailed reminding him. He didn’t reply. Finally got on the phone with him. He said he was sorry, had ZERO explanation (or perhaps it was «these things happen», and the little he could do would be to send me a gift card. GUESS what? No gift card.
Save yourself the hassle. Do not deal with this company. I told them I would write this report on Unilocal.Everything here is factual. 100%.
I’m sure I’ll get some sort of form response from Wade B the owner (see first review). If he really cared about his company, and the service they provide, he’d call me directly. The sale rep (listed in the review below) knows whose story this is. Thanks.

In April of this year, I began looking into job opportunities in the Sacramento, CA area. As part of this process, I interviewed and received quotes from three nation-​wide moving companies. The company I decided to use was Ace World Wide in Cudahy, WI. The sales representative I dealt with, John Donovan, gave me the original non-​binding quote for $ 3,506.24. Mr. Donovan revised the quote down to $ 2,938.24 based on the elimination of five rather large pieces of furniture from the original quote. Only after my household belongings were in transit to California was I informed that Mr. Donovan’s quote was severely inaccurate. Ultimately, I paid Ace World Wide $ 4,067.03 — a difference of $ 1,128.79. During a phone conversation with Mr. Donovan, I asked him how he could have missed my quote by so much. His reply was simply «I don’t know». I highly recommend that anyone considering using a moving company only accept binding quotes. Against my better judgment, I chose this company’s non-​binding quote based on Mr. Donovan’s assurance that his quote would be accurate based on his twenty-​six years in the moving business.