They’re friendly, but their prices are high and they have bad hours. M-F 8ish to 5ish makes it hard for those of us that work«normal» hours to get here. I had a good experience getting a key made for an old lock a couple years back for $ 10-$ 12 for 2 keys. I had a bad experience where they wanted $ 18-$ 20 to get the same thing done recently. It was cheaper to order a new lock from the manufacturer than to have them make a couple keys. The code was on the lock, how hard can it be? If the prices were still reasonable, I guess they’re OK, but since they’re sky high now my best advice is to go elsewhere.