Trigon Homes

Made long-​distance build of a quality home a pleasant, trusting, and successfully rewarding experience.

This write up is a warning. A buyer beware post if you consider building with Trigon Homes. This post is truthful and does not exaggerate the facts of what happened during our build. I have a 15 page journal that I kept of the problems with exact dates. The builder has yet to apologize for the major inconvenience and extremely poor quality build of home that we took possession of. I even set him down in the house (¹¹⁄₁₃) and told him how bad the experience was directly to his face. It was clear he didn’t care. We should be compensated at this point.
The home building process with Trigon Homes has been one of the most painful experiences my wife and I have ever experienced. The construction phase seemed to go along pretty smoothly and we trusted the builder and his contractors. We visited the construction site at least once a week. Construction started in May 2014 and we moved in October 2014.
The red flags began on closing day when it was clear the house was not finished, the paint was terrible. The painter was actually going behind us during the walk thru on the day of closing. Shutters were not installed, the stonework was not finished, the doorbell hanging off the house. We naively thought that these things would be fixed in the first week or so after closing. Nope. It took months. The doorbell didn’t get attached until Thanksgiving. Closing was October 3, 2014.
During our time here we have experienced a laundry list of problems with the house that continue. Plumbing issues, electrical issues, carpet issues, linoleum issues, HVAC issues, cabinet issues, driveway issues. We found out that a listing of a 2 car garage doesn’t really mean it fits 2 cars even though it was clearly stated we wanted a 2 car garage during the early meetings. They will deny the conversation has ever took place.
Out of the first 90 days in the house we had to contact the builder or deal with a subcontractor 45 of those days. The house I owned for 12 years had far fewer problems then this brand new house.
The latest issues that finally made me want to go full public occurred last night. There is a large window on the second floor in the foyer of the house that you don’t open, its just for light. Right above the front door. During a thunderstorm last night water started pouring into the house underneath the trim. Which means that water has probably been leaking in for a while in the wall and this storm was strong enough to send it into the house finally.
The foundation has already cracked to the point it is all the way thru into the basement. And the basement door started leaching water underneath the door jamb as the outside of the house was never sealed and wood was exposed. That was caulked last week but water is still coming up near the door.
The builder has never once apologized or taken true ownership of this horrendous experience. Common phrases we hear are «Oh this is normal», or «We’ve never experienced anything like this with our houses». This is also untruthful because at least 2 other recent builds in our neighborhood in the past year have had awful experiences as well. I hope they post and go public.
When a problem was reported we almost felt like we just bothering them or that we weren’t truthful that we were just complainers. To my knowledge we made one change order during the entire build and that was to change the color of the front door. We were far from problem clients during the build. I even ran my own low voltage wiring over a weekend. Really the only thing that has worked as expected.
Their communication has been horrible after closing. Their follow up is horrible after closing. The finishing workmanship is horrible. I can speak to the framing quality. But based on at least one neighbors issue with his roof, its probably suspect as well. It is clear that they go with the lowest priced sub contractor that they can find and then provide no direct oversight of the quality of work. So when something goes wrong, they feign ignorance and blame the sub. Guess what? I didn’t buy a house from a subcontractor. I bought a home from Trigon Homes.
For all of the time we were told something was normal settling. Not once were we warned about it ahead of time. They have no clue or don’t want to have a clue. This company does not want to find problems with their homes but try and cover it up or pass the buck or complain that a customer is too picky.
This has been anything but a dream.
We have a blog but because of Unilocal rules we cannot post the exact URL here. It has the full rundown with pictures and videos. We are going to check with Unilocal to get clarification on being able to post the exact link. We are not trying to sell anything.