Auntie Anne’s

The service is awful and the pretzels are almost always hard and not fresh.
The people who work there are extremely rude and dishonest.
I went up and I wanted pretzel bites. The two bags under the heat lamp looked like they had been there awhile so I asked when fresh ones would be made. She said 20 mins. So I went shopping at target for almost 30 mins and came back and the same two bags were under the lamp. I asked when the fresh ones would come out, she said 10 mins. LIARS.
That’s not the first time they’ve done it either. I’ve had it happen there three times now. Never again!

First off, I don’t know how anyone eats soft pretzels without honey mustard. I just can’t, it’s like mac with no cheese.
For a few months no pretzel places offered honey/​sweet mustard but finally Auntie Annes’ twitter account told me they’ll be bringing it back. I was relieved. I waited about a month and when I went to my local mall to get my absolute favorite treat ever, the very first thing I asked was if they had sweet mustard. The woman told me they did! I ordered that and an original pretzel. She handed me my pretzel and I eagerly took a bite right away. Right before I payed she told me aaaactualy, they don’t have sweet mustard. I was like… well I don’t eat soft pretzels without sweet mustard… and she was like well you took a bite so you have to pay. Whatever. I paid.
About a month later, today, I made precaution to call before I came. I called and asked if they had sweet mustard. The woman couldn’t understand my crystal clear english language, but eventually she caught on and said yes they do. I distinctly asked… are you sure? She laughed, must’ve thought I was crazy, and said in a patronizing tone «Yes…». I said thank you cheerfully and hung up. In just under an hour I arrived excited and eager and immediately ordered my sweet mustard and original pretzel. The woman had a very heavy muffling spanish accent and I couldn’t understand a word of what she was telling me besides «no sweet mustard». I was like, «are you serious? I literally called and asked.». She then took out a sweet mustard and showed me the expiration date. It expired a week ago and she was trying to explain to me she couldn’t sell it to me. It was the only one they had. I am now furious.

Came here with my daughter earlier this month, on a Saturday afternoon. I bought some pretzel nuggets and I was extremely thirsty, so I asked for a cup of water.
As she rang up my order, I took a glance at the screen and saw that it didn’t add up right, then I thought, «oh, that’s probably including tax.» I ignored it for a second then looked again. The girl at the counter charged me .25 cents for a CUP of water. Really? So, being the straight forward person that I am I said, «You charge for a cup of water? I don’t see the price for a cup of water on the menu.» She came up with some excuse as to why they charge for water (forgot what she said), but being really thirsty I paid the .25. As I pick up my order, she then tells me they charge because of the cup. Yeah, yeah. Don’t think I’ll be coming back here again. Besides, their pretzels are way too salty for my taste.
Tip: In case you ever come here be sure to always check your order to make sure they don’t toss in an unnecessary charge, i.e. water.

Auntie Anne’s comes in clutch when you’re looking to fill your stomach without emptying your wallet.
I’ll frequently come by this little kiosk to pick up a Pepperoni Pizza Pretzel (gotta love that alliteration!) or a Parmesan Pretzel Dog. Both of these tasty little snacks cost anywhere between $ 3 – 4, and although I wouldn’t count on Auntie Anne’s to serve as a replacement for a full meal, these treats make for a nice filler during that awkward pause in eating between lunch and dinner. The Pepperoni on the pretzel is nicely crisped and has a slightly spicy kick, while the pretzels themselves have a nice balance between firmness/​chew and crispity crunchiness (that I, for one, prefer to the pretzels served at Wetzel’s).
Okay, now I seriously feel like this review sounds like a Dr. Seuss book…
Anyway, service at Auntie Anne’s is pretty on-​point as well. The employees greet you with a smile and are all too willing to serve up your pretzel of choice. Come swing by this place if you need to refuel the tank in the midst of a long day’s shopping.

Located at the Westfield Culver City Mall.
I love Auntie Anne’s Pretzels. Not a big fan of Wretzel’s Pretzels. :P
There’s a deal here. if you buy 3 pretzels, you get the 4^th one free.
Also, they have a «Preferred Pretzel Patron’s» card… where you get pretzel stamps on each pretzel you buy. You get a free pretzel after you buy 6, another one after you buy 12, and another one after you buy 18.
The pretzels here are. good. Sometimes they are a little stale. I usually get the almond pretzels!