Banfield Pet Hospital

This review is more about the Culver City staff. After losing a dog under the care of Banfield Torrance I told myself I would never renew my plan for my other two dogs. After being coaxed into renewing I vowed to not return to Banfield Torrance and began going to Culver City when needed. Well, although the doctors have been ok, the reception staff for check in are rude, inconsiderate and rush you along. I find it funny that they rush clients when I was scheduled for a 7:00 a.m. Appt today and no one even showed up to work until 7:14. In fact this is the second time I’ve stood there alone at the front desk, however the first time I didn’t need to be at work. I specifically asked when offered the time, if someone was going to be there because I began work at 7:30. I needed to be in and out. I was assured someone would be there. Once someone arrived she had nothing to say except, «Sign here and lets get them on the scale.» A good good morning and an apology would have at least made me feel like my time and money were appreciated. Banfield may be ok with late employees but mine is not, two people were late today. After no consideration was given I really was concerned about leaving my dogs with someone who appeared heartless. I will be calling through out the day. DONT BOOK APPOINTMENTS YOU EXPECT CLIENTS TO KEEP but you don’t.

I LOVE BANFIELD,
I bring my Cat Roaslyn here every 2 weeks to get her nails trimmed, the staff is so friendly amazing staff!
Everyone is very helpful with any questions or concerns i have. They are super clean
Banfield Culver City ROCKS

Ok, I have 3 dogs, Buddy, Coco and Snowball… I really like this office. I have been coming for many years. I find the front office staff very friendly and competent. I have spent a lot of $$$ at Banfield and they treat my dogs well. I guess because I take all 3 at once unless an emergency I know that it will be a wait, however I have never had a problem. I have known some of the staff along time… They are friendly and teat me and my crew with respect…

I actually left this Banfield three years ago because their service was horrible. I recently was forced to go back because my «home» Banfield could not see my dog during an emergent situation. Culver City Banfield really upped their game, must be the new manager, Lizette. From my first call, to check out, they were nice, informative and so very helpful. I’ll be going back to this one from now on. So happy that the closest Banfield to my home is now the best in service.

Stay away! They DO NOT care about your pets. Just ask the rude and arrogant desk rep named Josue. Also, when you call customer service there is no supervisor to speak with so file a formal complaint if there is an issue.

I used to like it when Dr. Jarvis was here. I haven’t seen her lately. She’s wonderful. I wish I can say the same thing about Dr. Gilbert. This place doesn’t respond to phone calls. They charged $ 230 to do a lab test on my dog’s cyst a month ago and after TWO phone calls to find out the result Dr. Gilbert hasn’t called back yet. God forbid; I hope nothing is seriously wrong with my precious girl!!! Desk people incompetent (the first phone call I made was never noted) and second call I made was with AEISHA and boy is she RUDE! And she can out-​scream anyone. I think they don’t teach their employees how to handle frustrated customers… they really don’t. The last visit we had with them is definitely the last!

This is not for the vet; This is for the front counter. I went to the counter to get a prescription, and the women there said, uhh! I am not sure what her problem was. The phone then rang, and she answered it, handing the prescription to another employee. The employee that helped me was not bad. Overall, I would not go back based on the way I was treated by the very first employee. Not helpful at all, borderline rude.

I love these guys. Funny because I used to hate coming here– the service took forever, the vets were so-​so, the desk people were… ehh… But everything is different now. I love the entire team of folks! Aisha (sp?) at the desk is awesome, she knows me even when I call and she’s hilarious, and Dr. Park is my favorite go-​to for all my geriatric furballs.
Props to Banfield for really stepping it up and wanting to please their customers. I was only going here because I am on the Optimum Wellness plans for all my pets (which is amazing, btw) so I was putting up with the ‘old Banfield’ annoyances, but now I’m really going there by choice. I wouldn’t trade Dr. Park for the world and the Optimum Wellness Plans make everything cheaper on top of the good service.

I’ve been going to this location for almost 3 years. Recently, my toy Chihuahua named Chika was attacked by a large dog. I took her straight to them and they got her in right away. They did a fabulous job and even worked with me the best they could with pricing and my insurance. Jason is always wonderful and friendly to work with, Iesha (spelling?) remembers Chika every time I bring her in and Dr. Gilbert did such a great job on her surgery that now we can’t even tell where the drains and puncture wounds were originally. I REALLY appreciate their hard work and dedication.
Thank you!

Filing a complaint on Dr. Bergman and Dr. M. Gilbert. Dr. Gilbert wrapped the wrong leg on our dog. Our dog fractured her left leg and Dr. Gilbert wrapped her right leg instead. We noticed this «mistake» the following day and had to take her back. When we took her back we spoke with Dr. Bergman, and she was as unsympathetic as she could be. When confronting her with the words gross neglect she said NO, it was a mistake. She denied neglect or malpractice. When asked for a compensation of their «mistake» she said she did not agree with me on getting 100% compensated for their mistake. She said she would email Banfields Client Advocate and see if they will agree to compensating. When I asked who is client advocate she said it was someone she had to email. I told her but you are telling me you do not agree with us being compensating so how is that in our favor. My visit with Dr. Bergman was unpleasant and I felt she was not sympathetic to the fact that our dog was being sedated 2 days in a row and that her colleague neglected our dog. DO NOT see either of the doctors.

Pet insurance has saved my bank account (and my dog). He’s got super sensitive skin and is super sensitive to what he eat… annoying…but he’s the best dog ever. The doctors/​vet techs here have been beyond amazing (and at other locations). They are able to get us in when we need to and always know what’s going on with him! The staff here (desk wise) seems to change a lot, but each time i get someone that knows what they are talking about, and the ONE time i didn’t they stated they were new and their friendly demeanor eased the tension! SURE you have to wait a few minutes to be seen, but that’s a good sign — it means they are taking the time to care for someone else’s pet before they run away to another appointment. COME ON PEOPLE — common sense with that.

I took my puppy here for the first time, as I recently moved to the area. I have been a longtime customer of Banfield, but after this experience I will NEVER go back! I spoke with a Dr. Kryda who was abhorrently rude and off hand with me and my partner. She spoke down to us condescendingly, and made out like we were wasting her time, even though we had paid a lot of money.
Thanks to this «Dr» Kryda, we will never return to any Banfield Pet hospital. I cannot believe they would hire someone so inconsiderate, who has no social skills and used an agitated tone of voice toward us even though we were simply asking questions.
Sorry Banfield, you have lost a customer for life! Fire Dr. Kryda and we may think about possibly returning…

The people at the front desk have a major attitude problem. So ghetto and unprofessional omg this girl name Aisha was so rude I called to ask her what time is my appt for my cat she is screaming at me over the phone that I miss the appt and the fact it was last week. I am done with this going somewhere else.

Ive always been skeptical of going here because i mean its in a petstore. Ive called them before when i was getting my youngest cat fixed and their prices were ridiculously expensive for me (300 $) compared to (187 $) at my vet in grand view. So i never considered them an option.
I recently got a puppy and upon purchasing the puppy kit from the pet store it came with a free consultation for Banfield. I made an appointment and discovered there Wellness Plans which for a puppy is a great purchase because it includes practically everything except the microchipping (which there is a coupon from Petsmart’s puppy kit inside for 10 $ off) I was exceptionally please with their customer service before anything else at the front desk with Chris. When we went to spoke the doctor (Dr. Parks) She was so nice and helpful. There was also another nurse who spoke to me as well she was very sweet and nice too. I am so glad to have them for my dog.
Because of how well i was treated and my money situation when my cat got sick i decided to visit them instead. He is a very old cat (17) and was having some breathing problems. I was again paired up with Dr. Parks and she has been so amazing and helpful with him thus far. I have been there four times since Wesnesday when this has all happened and they have all been so friendly. They remembered my cat as well as me when i walked up to pic him up one of the days. They worked with me very well as far as my financial options because i was in a tight spot when he got sick. I felt like Dr. Parks was doing all she could to genuinely help my cat as well as save me a bit of money as well. I especially like one of the Vet tech’s named Ailesha (im hoping thats her name) and i really really like the male tech named Sway. Aside from being absolutely adorable he was very nice to me discussing my financial options as well as handling my cat. I really really appreciate all they are doing for me and i really love this pet hospital. As long as im in Culver City i will be going here for all my pet needs.

Banfield is awesome! They are really friendly and genuinely really care for your pet.
I first came to Banfeild when I had to get my cat spayed. She was having way to many kittens after I made her an outside cat. They got me set up with an appointment and I came in. They took really good care of my cat gave her shots and made her feel better. My princess wasn’t the friendliest cat, surprisingly she got along with all the staff there.
One awesome thing about Banfield is they work with your schedule they day I took my princess in I was at work and had to keep her there until I was off work. They took care of her until I got there. They always remember you and the animal and ask how your are doing. Best of all the prices were great!
Unfortunately my princess past away a few month after I spayed her. When she did pass away I had to find a place that could cremated her. I looked at places from coast to coast not knowing they also did it there. Surprisingly they did and the price was also great. They give you options as to how you would like your animal cremated and choose of paw print and comforting letter.
I couldn’t ask for a better vet. They are awesome.

Im very disappointed in this hospital. I brought my kitty in here while looking for a new vet in LA after moving. she was 9 at the time of the visit with regular check ups. I’ve had her since she was 8 weeks old. Well the vet said she had a heart murmur now and they her previous vet had missed it… all those years. and that i needed a cardiologist. was getting really scary. I brought my kitty in for her swollen lip. now this. I didnt feel as of this was correct and the vet was rather rude so I got a second opinion. Well, she DOESNT have a heart murmur, shes very healthy, and just had an infected tooth. Stop in here if you need to buy food, dont seek medical help here though.

Again … This place rocks. After a simple nasal injection appointment (which is never fun for the puppy), I was called the next morning to check and make sure my pet was feeling ok.
I can tell you that while I prefer to use small offices and family owned businesses in almost all cases, Banfield makes that impossible for me because they beat every other vet every single time in the level of care they provide.
And no other vet has seen us (me and my pup) approach the desk and said «hey! It’s Wally!» As a pet parent, I don’t think you get a lot more validation than a big company like this remembering your dog’s name and always reminding you how sweet and happy he is.
And the doctors… Don’t even get me started. They’re wonderful. No one cares as much about us as the VMDs and staff here.

This review is not to be taken lightly. I signed a contract with them for a year and took it home with me because I wasn’t sure if I wanted to proceed. They requested I return the paperwork to them and so I did. About a week later I received my first bill. I called to explain I did not want their services. I was told that it was too late to undue the contract I did not agree to. After calling their corporate office and speaking to various managers to cancel I was still stuck with them. They gave me coupons for the «misunderstanding». So we kept contract and took our puppy to a different Banfield location due to many disputes. Banfield try’s very hard to prescribe unnecessary prescriptions and to up sell you. Vets are knowledgeable but very driven by sponsors and money. I will never take my dog here again.

FYI – The Banfield thing is kind of a Vet scam…
Here’s my experience that can hopefully help someone that is reading this review out.
1 – When you sign up for Banfield they apparently put in the fine print that your contract is renewed on a yearly basis. So hypothetically If you signed up on Jan 1 and it’s now Jan 4^th of the following year and you brought your pet in on the 2^nd they will tell you you have to wait a year to cancel or pay the monthly fees which is essentially no option at all. At least with a cell phone or an apartment is goes month to month after your contract expires. This is a shady and disgusting corporate practice that should be reported to the better business bureau. I am in the process of organizing a class action.
2– So here’s what you do. Ask to see the signed contract. Most of the time they can not produce it because it’s a corporate clusterfuck similar to a rental car company and they have trouble finding their contracts.
3– When they could not produce mine I wrote them a letter of demand — this is very important. Send it to their corporate offices in Oregon. They legally can not ignore this. They will try and call you but don’t talk to them. Just say you have a lawyer and hang up.
After this they left us alone and stopped charging our cc.
4– They tell you how much money you save but basically they are overachieving your pet. It’s almost like getting 2 flu shots a year when you maybe need one at the most. It won’t really hurt your pet but ti’s just not needed. Not to mention he time wasted on their 8 hour appointments.
IF ANYONE NEEDS ANY HELP NAVIGATING THROUGH FIGHTING THIS CORPORATION THAT FRONTS AS A PET LOVING ENTITY PLEASE FEEL FREE TO REACH OUT TO ME FOR LEGAL ADVICE.
Gotcha banfield ;)

I’ve only been to one other Banfield (Pasadena) and I can tell you, this is BETTER! From the front desk to the doctor, everything was perfect. The Doc took the first couple minutes to get to know my dog, then she went over the nurse’s notes and explained what’s going on with my dog very nicely, in easy to understand language.
I hope I won’t be back anytime soon, but if my dog gets sick, I’ll be happy to bring him back here because THEY ROCK!