Hertz Rent A Car

I got into an accident a month and a half ago and my insurance has rental contracts through Hertz. My insurance set up my reservation and all Hertz had to hold was 50 dollars. Once I got to the rental car place they only had two cars available. Our reservation was for a mid size car and all they had available was two compact cars, we took the car and the man who was helping us told us we could take it to another Hertz to trade it for a mid size car. We decided to keep the compact car. After my insurance allowance was up we turned in the car and I made a reservation for a new rental, everything went while until a week into having my rental we got a flat tired. We called the roadside service number that was on our key and they told us they would charge us $ 79 to come out and change the tire or we could change or fix it ourselves. So we wouldn’t be charge my boyfriend changed the tire to the spare and he was late for work. When we brought the car back and we told them what happen they asked us why we didn’t fix the tire. I told them this is not my car its a rental and I got flat I had no idea I was suppose to get a new tire or pay to get it patch up as though it was my car. I was very pissed off and I will not rent from them again.

This little shit shack of car rental trailer brings the experience of renting a car to a new low. I waited patiently for just shy of an hour (I was passing the time doing work emails).
The bad service is the product of a perfect storm of third world level technology and the lack of problem solving ability of the staff.
To add insult to injury — the service people continually changed their story on what was going on. First it was «we have to call cars in from Venice» then it was «there is a glitch in the system.» It seemed that the guy helping me didn’t really know how to navigate the technology and process, and the manager wasn’t clear on how to fix either where he could be of any help to his colleague. I was consciously patient with them, taking in account that we are all just mere mortals, and well, sometimes shit just happens… but the laziness and patronizing tone was not lost on me. Rather offensive, and in stark contrast to the high level of service that the Volvo dealership this wart of car loan place parasites on.
Finally my patience wore out and I appealed to Volvo service. Volvo graciously handed over the keys of a loaner car otherwise I would have had to rely on Über to get around this afternoon.
So Volvo. if you are reading this — please kick Hertz to the curb, post haste. As I suggested this morning, find another rental company to partner with… one that has a standard of professionalism and service that is accommodating to your own.

DO NOT GO HERE. I wish I would’ve taken these negative Unilocal reviews seriously. This is the worst customer service I’ve ever experienced in my life. I’ve never been treated so poorly by a business. They aren’t flexible at all with drop-​off times and didn’t have the car they said they would, instead charging me much more for only a slight upgrade. Very unprofessional, texting at the desk in a tiny trailer. Save yourself the agony and go anywhere else.

**** Don’t Do It! ***
AAA referred me to this location through there website. Reserved my car online. This location is hidden. I wouldn’t of found it if it wasn’t for JS Unilocalers previous review.
Employees did not make eye contact or greet me as I walked in there shoe box, they call an office… smh! I should of walked out then!
We walked around the car to inspect for dings & scratches wasn’t too bad, just a few.
As I’m getting in the Rep walked in, my husband went to his car I then noticed how disgusting the inside of the car was, it was filthy. Stains on all seats. Dirt shoes prints on inside door paneling. Interior with light grey so though it was very visible. The radio and dashboard is black with a layer of dust on it. The only thing that was somewhat decent was the outside of it which it looks like they just threw some water on it and ride it. Believe me I complained to AAA so I’m expecting a call from them.

Please don’t go there you will regret for sure. I reserved a car online then went to pick up I was there for 2:45 to get the car. Very poor service. I will never go there. Please I was about to cray don’t go thereeee

I plan accordingly and they deliver every time. The positioning of the place isn’t ideal with the reconstruction going on but I understand it’s not their fault.

Gave us a broken car and had to jump through hoops to get compensated for that.

This place is located in a Volvo dealership. This place is really small and I feel bad for the employees because they work in such a small building. Anyway, I made reservation two weeks in advance. The car was ready for the most part, but the person who had returned it previously left soooooo much dog hair in the car. The poor girl worked at it for about 30min to clean all the dog hair up. Shame on the person who returned it like that, but thank you Jamie for being so polite. Although this place was small, and the car options slim, the employees were very kind!

This review is for HENRY at the Culver City location.
When I picked up the rental on 12/​23, the lady at the counter never said anything about not allowing pets inside the rental cars. So it was really frustrating and surprising when I came back on ¹²⁄₂₆ to return the car, and Henry says that I either have to detail the car myself, or pay $ 200 to have them detail it. When I explained that this was never disclosed to me, he says «I don’t care.» and turns to his lady associate and says, «I’m not going to return this car. If you want to, you do it.»
This conversation is something that should have been said behind closed doors, NOT in front of the customer.
The female associate then politely asked if she could look inside the car to see how «bad» the cleaning job would be. She even brought a vacuum outside. She looked inside and did admit that it would require «elbow grease,» but that it was doable. We returned back inside the office, where Henry was. After we all sat down, Henry nosily looked over at his associate’s computer screen, jabbed at it and rolled his eyes while saying, «Look, charge her. She didn’t even bother to fill up the gas tank.» The lady then pointed elsewhere on the screen and explained to him that I had purchased the tank at pick up, and was not liable to return it filled.
At the end of the day, the female associate was able to professionally resolve this situation and even said that she would not charge me for the cleaning. To her (I wish I had gotten her name), I say thank you — your ability to deescalate a situation is praise-​worthy.
To HENRY, I say this:
— It is NEVER okay to not greet a customer with a simple Hello or How are you. Just saying «Are you renting or returning?» is NOT good customer service.
— It is unprofessional to say rude comments to the customer. If you have rude things to say, say them behind closed doors.
— If you yourself lack the mental aptitude or training to properly resolve a situation or provide good customer service, you at the very least must escalate to your Manager.
— Lastly, you have no business being in a line of work where you interact with people. You are rude, belittling and lack basic common courtesy.
If Hertz’s Marketing/​Social Media looks at this review, please get Henry some proper training.

I try to not write bad reviews, just recommend places but I do have to say that I came here three weeks ago and I am still a little hurt by the way that the representatives treated people here. They were so rude, I felt belittled for asking simple questions. I come here every time I get my car serviced there used to be a nice man and woman that worked there that took their time to make you feel welcomed but they are not there anymore. The meanest people I have encountered all year, If you are going there just be prepared.

Great experience! Good prices, easy pick up and drop off. Minus 1 star for tiny location with like zero room to drive haha.

This Hertz blows… Don’t ever expect them to have a car ready for you. First time I dropped my car off for service, they had no available cars and the wait time was gonna be over half an hour. I decided to go with Enterprise instead…
This time I booked a reservation for 8:30 but when I arrived, there was a couple still waiting for their reservation since 8:00. Had me waiting for a while cause they only had one worker doing everything. WTF! This place is so poorly managed and it’s right next to the dealership (Mazda n Volvo), why is it still open? Average wait time of 1 hour… Enterprise should take over…

So, I guess LA is particularly icky when it comes to rentals. After ditching my Enterprise rental, I spoke at length with the Hertz manager about the experience I had – not getting the class of car I wanted and, on top of that, having a dirty, stinky car. The manager assured me my experience with Hertz would be better. Included in that, he assured me I could get picked up and dropped off at the tail ends of my rental. He even suggested a location very close to my home to keep things easy.
So, fast forward… I go to pick up my rental. The guy in the building says, «Oh, she’s the one who handles Hertz rentals.» He points to the girl sitting on the couch eating a sandwich. She looks up and says, «Oh, I’m on break, but if you go over there (to the Hertz desk across the room), someone will be with you soon.» Forty-​five minutes later, I decide to call the number on the plaque on the desk, having grown increasing annoyed by the length of the term «soon» and the annoying chatter of the on-​break employee talking to her friend on the phone as if no one was sitting in the room. A man picks up the phone and I tell him I’ve been waiting a very long time. Immediately, the girl who was sitting on the couch on break says, «Oh, I am so sorry. I thought you had left.» A few minutes later, another girl arrives and has a car that was just turned in. She says it is almost on empty, but that there was a gas station down the street. Yay, I get a car that is on empty and somehow have to figure out how to calculate all the gas I need to use for an unspecified number of days I may have my car (while my car is in the shop). Oh well, it’s a car…
She quickly wipes it down, and then I do the walk-​through. I point out several dents and scratches and stains on the seat and note that it, like my other rental, stinks of cigarettes. Apparently their «do not smoke» warnings don’t work. She apologizes, and hands me the keys.
Two weeks later, I go to turn in the car and ask for a ride to the body shop. After waiting several minutes while three employees try to solve the problem of one customer, I get some service. The girl I get, however, states that she cannot go «that far» (3 miles) to drop me off. I thought, «Well, this is how Enterprise beats you… Same, shitty cars but at least they’ll pick you up and drop you off 5 miles away.» She tells me I can drop the car off at a different location. I go home to figure out another location, for she and her computer were incompetent, and I drop it off at the other location (on Westwood), telling the guy of my troubles. He was astonished, as he should be, and apologized profusely for my experience.
Bottom line: There seems to be a pattern here with car companies, but when in doubt, ask the right questions from the start and set your limits strictly. And, avoid this location!

So where should I start? I booked weeks in advance which is a good thing right? Well not with Hertz. When I showed up to pick up my car to go on vacation they were all out. WHAT? How is this possible I booked an economy car so I could save on gas. «Sorry sir we are all out we will have to get you another car from another Hertz, it should be here within 45 mins to an hour.»
Long story short this is not acceptable to me. You knew in advance weeks in advance of my reservation. I should have a car ready to go by the time I show up. I demanded to be upgraded for free to a car they had in stock. They would not do it until finally I said I had enough I was going to call corporate. They gave in and brought me a Mazda 5. Not really an upgrade but I did not care… Just wanted to get the hell out of that place…
I will stick with Enterprise from now on!

This place is hard to find since it’s located inside of the Volvo dealer. However, aside from the difficulty of driving onto the lot to return the car I had no problem here. Very friendly greeters drove me to pick up my car from repair and dropped me off when it was all done. I hope I won’t need a rental car in Los Angeles again but if I did, this place is more than decent. There were no problems with billing and no pressure to buy insurance or gas.

My sister rec’d this place as she got a good price and service. I hadn’t read their Unilocal reviews before reserving a car and I probably should have. The day I wanted to rent a car/​pick it up, I called before heading over. They told me they didn’t have any cars and were waiting for people to return them. (I made my car rsvp about a month or more in advance.) They said they would call me when a car came in. I specifically asked them to call me at 530pm if they did not have anything (6pm is when they closed so I wouldn’t be left hanging and) so I didn’t have to constantly call back. Never got a call at 530pm, never got a call the next day or any day thereafter for the 1 week I wanted to give them my business. Enterprise on Venice and Glendon is where I went, and actually went last time too; they are good. #neveragain

NEGATIVE 0 STARS!!! REFUSED to work with my credit card company and would NOT accept a chargeback OR offer ANY SOLUTION. I am out almost $ 140 for these CRIMINALS. The manager swore he would send me a $ 75 credit for future Hertz purchases but of course that NEVER ARRIVED. I cannot believe this business is still open. SHAME ON YOU HERTZ. I will be filing a complaint with the BBB and am tempted to file a police report for THEFT.

I have an old car and needed a reliable car to use on a long drive for vacation. Although an Enterprise was located near my home, I went with Hertz because their rates were lower and they open earlier so that I could return the car without being too late for work. I had issues with the cleanliness and maintenance of the vehicle I rented. The car still contained a previous renter’s water bottle (which was visible) and paperwork (in compartment). The gear shift got stuck every now and then, making it difficult to start the car or pull out the key. The handle to open the passenger side door was loose and the only way to open it was to push the loose handle in and hold it as you open the door. Lastly, one of the tires had less air than the other three. This was not my idea of a reliable car.
Upon returning the vehicle, a slight issue occurred when the service rep wanted to charge us by returning the vehicle an hour over the 24 hours. Apparently, they start the timer when they start the paperwork and not after the contract is signed, the keys are handed to you or when you drive off their lot. So, if you’re waiting for another driver to be included in the contract the clock may be starting for you. My bf started to complain and fortunately, the rep waived the extra fee.
I’m not sure if I will return to this Hertz again, because my local Enterprise was not any better. I might just fork over thousands of dollars for a new car instead!

The customer services stinks! If I never called at 9 am to ask where they were I would have never been picked up! This is despite the fact that I made an online reservation for pickup. Instead of being apologetic, the receptionist was unempathetic, stating that we have to call 15 minutes in advance for pick-​up. Doesn’t that defeat the purpose of doing an online reservation. Do not go here unless you like rude staff and an interrupted work schedule!!!

I have rented a car from this location twice. Everything was fine until I returned my 3^rd rental this morning. A guy in his late 50s, whom I believe is one of the runners (cleans the car and picks up returns), had a serious attitude problem.
I parked the rental car right outside the rental office so I could go in and get my receipt. The last two times I returned my car, the other runners were very nice and helpful and told me to just park in the drive way and they would take care of it. But this guy in his late 50s was different — he threw his hands in the air and shook his head when he saw me parked in the drive way (i saw him in my rear mirror).
This is what he said «do you HAVE to block the drive way? are you gonna block all the cars here?» (mind you, i was the only car parked in the drive way) I looked at him because I didn’t know what to respond. I have never seen him before and he literally looked like a bum — someone who doesn’t work there. He finally asked after giving me the death glare, «are you returning?» I said, «Yes.»
His attitude was absolutely unnecessary. Even if it’s 9AM in the morning, I’d rather you tell me where to park than to give me the worst attitude I have experienced with rental companies. If I had a choice, I would not rent from this location again — at least not when this guy is working there.
On the good side, Chris, the one and only staff there was helpful every time I was there. Unfortunately, I heard he will be leaving the branch.
Westside Volvo Hertz — If you are reading this, please advice your boss that the middle-​aged runner who worked at 9:15AM on 8÷8÷2011 should be re-​evaluated before serving any more customers. Thanks.
Also, it wouldn’t be a bad idea if you had dedicated parking spots for returns — I see that there are 3 – 4 spots for customers to park when they come in. I understand you guys are splitting the lot with Volvo but it would be helpful if you had assigned parking.