LensCrafters

How RUDE! Mark A. O’Neil «General Manager» I’m here to order contacts. He tells me to have a sit and he will be right back to place the order. Can you believe he left for the day!!! Unbelievable! Had me waiting for 30 min. He needs to be re-​trained in Customer service.

Good selection of frames and nice people. Don’t believe for one second the advertised glasses in about an hour. It actually took them 2.5 hours. Otherwise, all good.

The person that I sat down with after I picked my glasses was HORRIBLE. He never explained our benefits to us just started throwing about prices for this and that. I had to ask him to explain what these different additional things were that he wanted me to buy, and he seemed irritated that I asked. I had to wait 24hrs to get the glasses instead of the advertised 1 hr and when I received my glasses I couldn’t see out of them. I had to leave work, take the glasses back, come to find out he put the wrong prescription in the computer. So now I have to go back to pick them up. I work for the insurance company that insures my eyes through this place and I am not happy.

Great customer service. I went in for adjustments on 2 pairs of glasses. I did not get names unfortunately but all went well.

RUDE staff. Unbelievable! For expensive glasses they treat you like they are doing YOU a favor.

Customer service number one… the staff was alert, knowledgeable and helpful… spent some time there and they were patient.

Absolutely the worst experience I have ever had at any store ever. I went in to get my glasses adjusted because I had slept on them. At the store, I was told to go to this one «kid» (I say that because his behavior was not fitting of a dignified or respectable adult). I told him my situation, and he was distracted and seemed pissed off that I was taking up his time. He then told me that he wasn’t responsible if he broke my glasses, and looking back I really think he would have. I was fine with the fact that he said that, I know it is company policy, but what he did next shocked and astonished me. I politely asked him if he thought that the material that my frame was made out of would be able to be fixed… Simply because I thought he would have an ounce of knowledge about the field that he worked in. I was wrong. After grabbing my glasses, he gave them back and told me, «I dunno, that’s your problem.» I was just shocked and appalled at his tone, his demeanor… Literally everything about this employee. I then told him that I was going to wait to have them fixed, and he commented «Oh, good.» As I got up to leave. He was sarcastic, impolite, and I am just amazed that this man could be employed. So now, I still have bent glasses, and I was treated like trash. Would give 0 stars if possible… I would love to talk to the manager… That employee should have been fired on the spot.

340 pm appt, did not see dr until 430. Apparently previous patient took three times as long. Ugh!
I figured the advantage of LensCrafters was that they would all have access to my records. According to the dr they rather invest their money in diagnostic equipment and not inter store communication. Lame. So no advantage to using this chain.

Dr. Tari was really professional, attentive and caring when I went to LensCrafters for my eye exam. The technician that did my initial exam was really friendly and knowledgable and the woman that helped me order my frames was awesome! She did everything she could to get me the best deal and no one tried to pressure me to buy anything. I would recommend this LensCrafters :)

Eye Exam of California is a complete rip off!!! Every year for three years I have been paying over $ 140 for just the contact lens exam, and then an additional $ 70 for my actual box of contact lenses… They don’t have the lenses in stock at the store so you have to wait about a week to get your lenses after you order them. There would be times where I ran out of contact lenses and I’d call the store to ask and see if they had a few samples to hold me over until my contacts arrived, and one of the girls was super snotty and refused to give me a few days worth of samples. That’s what I get for being a loyal customer for three years? Whatever. So today I’m driving through Koreatown and find this amazing place that gives you the contact lens AND eye glasses exam for $ 60. That’s right sixty bucks! And gives you a weeks worth of samples and their prices on contact lenses are about ten bucks cheaper. If you’re ever in Koreatown go to Davich Optical on Vermont. It’s worth the drive. Screw Lens Crafters

Got our glasses adjusted and was an Amazing Help! His customer service is exceptional and he wont stop until your glasses are perfect.
Im only knocking down a start because the rest of the staff is just blah. We actually waited for him because one of the female reps was just unfriendly.

Took almost an hour to see the doctor, lost my appt, and didn’t even let me know they were behind schedule until I had been there for nearly an hour. I recommend any other location because my experience here is an embarrassment to the company’s brand identity.

My fiancé and I came here to get her some prescription sunglasses. Her prescription was updated a few months ago but she hadn’t gotten new sunglasses since then. Being without sunglasses in LA is no fun!
The associate we worked with was very off-​putting and had very poor customer service but some people are just like that. We went ahead and purchased them and she told us they would be ready in a week.
A week later we called to check to see if they were in and the woman on the phone very rudely said, «No. WE will call YOU when they get in.» Two days later we still hadn’t heard anything so we called again. We were rudely told that we did not need to keep calling and they would call us when they came in. They came in the day after that so my fiancé went to go pick them up.
She has a very serious astigmatism so she typically has to have her lenses polycarbonate so they aren’t so thick. That is usually at least an extra $ 100 so she typically passes on it for sunglasses and just deals with them being a little on the thick side.
The lenses that were there for her to pick up were almost an inch thick! Like I said, she always passes on the polycarbonate for sunglasses and they have never been even half that thick. They looked terrible. They also had her vision line completely off so she could barely even see out of them. It was aweful. The associate who was «helping» her blamed it on her astigmatism and said there was nothing they could do.
The next day we went to the Lenscrafters at South Bay Galleria and returned them.
On a side note, the guy at South Bay who helped us was incredibly friendly and helpful. I wish we would have gone there first.

I went here several times when I first moved to LA because I didn’t know where else to go. It was pretty unexceptional. Got the job done, and that was that.
The first time I went, they happened to have an amazing sale on glasses. I bought a new pair and was very excited.
My second time, I asked about colored contacts. I have very dark eyes and wore them years ago, so I knew it would be a challenge but doable. They showed me some really underwhelming options and I just ended up passing.
The last time I went (3^rd or 4^th?), I made it clear that I had a limited amount of time during my lunch break. They kept me waiting FOREVER and were extremely unapologetic. I get there’s nothing you can do sometimes, but I got no advance warning, not even a fake-​as-​hell apology, nothing.
Overall not a failure, but you can do way better if you put just 30min of research into finding a better optometrist. I recently switched to my boyfriend’s (Bijan Cohenmehr), and the first time I went I was ASTOUNDED at the amount of information he gave me about my eyes, and some daily action items on how to improve my eye health.

Fuck this place. I made an appointment at 11:45 for 12pm. Stated that I might be a few minutes late. That’s ok they said. Come on by they said. I haul my ass over and they tell me I’m too late. WHAT?!?
I complain because dammit I need some
contact lenses. Some lady with an attitude most foul tells me that they can give me an exam, but that nobody can train me. Well isn’t that peachy. I’ve never had contact lenses before. Just send me home with a box of lenses and let’s see what happens. What could go wrong?
Look, normally I wouldn’t be so pissed. I got a babysitter and got my shit together and showed up like a little late. I show up to an empty stupid store and apparently nobody can help me. What the hell?
Every time I’ve ever gone to a LensCrafters I’ve ways had to wait. You wait and wait until your ass goes numb in the chair. You’re telling me because I’m 10 minutes late nobody can help me? Get out of here.

Great optometrist, price gouging on the frames and lens! Going back to my old doc for next eye doc visit!

Worst service ever. I went to replace glasses I had bought a warranty for, they told me there was no way to order them or find them. When I expressed my annoyance the lady (very rudely) told me that she was «just trying to help.» I informed her that I didn’t need her attitude and she told me that I was the one with an attitude… Today I called the store in Los Angeles on Figueroa and within 2 hours she called various stores and found my glasses and will have them ready in one week. Even the managers are useless. Go to Los Angeles. Luz is actually helpful and does her job.

Worst service ever, hustlers!
Based on a bad doctor examinations they sold me a 442 $ pair which I got refunded with an attitude. And when I asked for the bad doctor service. refund they said we don’t refund a service performed. Such a rude manager angry tone with a fake smile. Asking me if my eyes were ok why did I even come here!. Maybe because I like getting yelled at with fake smiles. Imma meeting general doctor what ever tomorrow. Waisted my time and my money I’m filing case with California medical board if I didn’t get my money back

I’m writing to express concern over the Westside Pavilion Mall branch of LensCrafters in Los Angeles and the outright terrible service it has provided me.
I decided to purchase a pair of Ray Bans glasses (high-​index prescription lenses) at the LensCrafters branch in San Jose – which was a great experience through excellent staff. I spent nearly $ 400 on this pair (after insurance discounts!) and was very excited to wear them until I received them in the mail with the lenses misaligned. I thought it would be an easy fix so I wasn’t too worried.
Because I moved to Los Angeles since receiving the glasses, I went to the nearest LensCrafters (Westside Pavillion Mall) to get the lenses realigned. A representative informed me that the process would take a week or two and that they would call me when the glasses were fixed and ready to be picked up. After two plus weeks I received the call and came into the store to pick them up. The representative gave me my glasses back– the lenses were still misaligned and the frame warped out of its normal shape. I informed them of this immediately upon inspection and they said they would replace the frame for free. Perhaps they genuinely didn’t notice the damage or maybe they just thought that I was oblivious enough to accept a ruined pair of glasses. Either way it was absolutely infuriating and unprofessional. I remained calm, however, and allowed the store to right its wrongs by waiting for the new frame to come in and replace the damaged one.
I waited an entire month before I got fed up and called the branch to check in on the status of my glasses. The manager informed me that they could not find the frames anywhere. They said they needed more time. I again remained calm and understanding. Another month passed and I called again. They again needed more time because they still couldn’t find it. Two more weeks passed and I called again – they said that the frame was discontinued. Why didn’t they call me to tell me that instead of me having to find out on my own? I don’t know.
At this point I still had not filed a complaint and because I was willing to allow them another chance to redeem themselves by offering to accept the same frame in a more generic colorway so that it would be easier to find. They said they would start looking for the more common frames immediately. Two more weeks passed and of course after getting no calls from the branch, I called again. A representative picked up and told me that he would «look around in the store for the frame,» telling me 10 minutes later that he couldn’t find one. I don’t know what they were doing for the past two weeks but they clearly did not put forth an ounce of effort into helping a customer that has been waiting on glasses for 4 long months.
I ended up accepting a refund, and the representative said that I would have to come into the store to receive it. They weren’t apologetic at all and made me feel like I was the one annoying them. The hassle LensCrafters has caused me is unbelievable. Even the first couple of issues with the glasses were unacceptable and worthy of complaint, but combined my experience was absolutely reprehensible.

After being a return customer every year since 2005, the worst service in all my years. Since marrying in 2006 and changing my last name from Thompson to Thompson-​Soles, no one seems to be able to figure out how to file my charts consistently.
My annual exam in January was routine, although the doctor didn’t have my chart from last year so it was like starting over. My follow up appointment was the next week with a different doctor, who only had my chart from last year (not last week’s appt and no other year charts). I was annoyed to say the very least. I had to go over the entire history including last week!
Here we are today on my 3^rd follow up, finally feel the prescription is right, arrived a few minutes early, on time for my 4pm appointment and 50 minutes later I still had not been seen!
This will be my last year. Next year I’ll be looking for another optometrist using reviews from Unilocal