Public Storage

Vanessa was very helpful when she was the only one there. She kindly took time out of her break to expedite the whole process for us! After our long travels cross country, she made our stop for storing our belongings as quick and easy as possible. We had called ahead of time and spoke to someone else who said someone would be there when we got there but when we arrived as planned, the office was closed for the next 30 minutes. If it weren’t for Vanessa looking out for us and having great customer service, we would have gone elsewhere. Thank you Vanessa for keeping us happy customers!

Customer service was fabulous. Vanessa was very attentive and explained the terms and conditions well. Public Storage with great Service is great.

Came to this location to store for a couple of months. Andrea was extremely helpful and diligent. Really quiet and convenient location.

I found this storage facility on line and they had what I needed available. The space was exactly as described and suited my needs. Andrea signed me up and explained everything clearly… friendly and helpful with any questions.
There is ample parking for a large truck and the ramp to my storage room was easily accessible. We were in and out in less than an hour. There is also ample street parking for your own car if you need it. Right off the freeway and easy to get to.
The hours are easy and convenient.

The manager Andrea was extremely helpful and kind. She made everything for my very simple and easy. I walked in, made my selection, and finished paperwork within 15 min. Great costumer service.

The second day after renting my unit, the elevator was broken, making loading literally impossible since there are no ramps to the third floor. The local manger was very apologetic and said they would have someone «come out in the morning» to fix it. I could not wait to unload my truck until the next morning because i had another load i had to get out of my old apt that day. I called Brittney, the district manager, and she said she was sorry there was nothing she would do about it, other than credit me for «one day» (about $ 5) for the inconvenience of paying for a non-​usable storage unit, and delays it would cause me. Its been over a week now, four phone messages to Brittney, none of them returned, and still no credit. Since the staff was unwilling to take any action, I went ahead and figured out how to fix the elevator myself with a coat hanger, saving them hundreds of dollars for a service call. When I asked her how much money i saved them Brittney had «no idea» what it would have cost them for an elevator tech to fix it for them the next morning.
Also, despite the 1 $ first month deal, public storage thinks its savvy to charge you a «pro rated» amount for the remaining days of the first month you move in. So, if like me you realize you dont trust these jokers and dont want to do business with them, and get out after only a week, now i have called the local office multiple times, left 4 messages to the district manager, two messages to her supervisor Brett, and one message to «the department that can handle this» and still the 56 dollars charged to my account has not been refunded and no credit applied for fixing the elevator for them.

This place is great! The onsite manager has been wonderfully helpful! If you need a place to store your stuff… Here you go!

I’ve been there a couple of times and had a good experience so far. Erica has been very friendly and helpful.

Could be better.
Units aren’t as secure as I’d like, no A/​C, so on a hot day, you’d work up a nice sweat. Elevator is sketchy, and you still have to get out of the car to get the gate to open with your code instead of just driving up and opening automatically.

Friendly service, Paul was great and helped get me all set up.

It looked fairly sketchy from the outside but what the hell, it’s a storage facility & had gates; also I’d gone out of my way for what seemed to be a good deal. Stupid me for trying to save some money.
Sorry guys, but you disappointed on so many levels that I actually turned my movers around to the cheaper, better located, size-​as-​advertised Public Storage on Cotner. Have had excellent customer service at Durango as well.
Did you really expect me to unload?
* Bait & switch online technique: ‘reduced height’ = 4 foot high ceiling instead of standard 8′-10′. We’re not spelunking here.
* Under-​sized units: ‘approximate’ sq footages close to 2 feet short. Mysteriously no tape measures on the property. Right…
* No drive-​up dock, instead narrow stairs up from unloading area, then a tiny freight elevator opening to narrow one-​lane hallways you can’t pass carts through. Which means you have to turn around and move your stuff the long (er) way round. Super inconvenient except for my movers who charge by the hour.
* Cost 30% more than cleaner comparably sized units at nearby Public Storage facilities with higher ceilings (10 to 11 feet, instead of this location’s ‘approximately’ 8, excuse me, 4 foot height).
* Scripted, couldn’t care less, district manager.
Nothing aggravates me more than these sorts of shenanigans when I’m moving. Yes, shenanigans. When I’m 60 I’ll use that word every excuse I get. See you in hell.