Shoe Lab of Culver City

Gave them a 2^nd chance because they are conveniently located– I’m an idiot! They continue to suck. The wife plays the «no comprende engles «role at the counter and gives laughable price quotes. Then, once you finally agree on a price, if you don’t have cash, expect to be charged nearly $ 4.00 more. They don’t care at all because they are more interested in the damn pizza they just ordered and pretend to not comprende anything. No eye contact. Just gimme your money.

Went here because they’re very close to work. They want you to pay upfront before any work is done, I told them I’d pay when I picked them up. Brought in my 3 inch mary janes to replace the worn-​down heels and it costs $ 18.69!!! That’s almost what I originally paid when I bought them brand new! If I had known they’d charge that much just to fix them I would not have gone there. Dropped them off on a Monday, woman said I could pick them up that Friday and when I went to go pick them up THEY WEREN’T EVEN READY! Went back another week later and the shoes looked just as good as the day I bought them.
Won’t ever go back though. Should of went to the place near home I usually go to.

I had a great Customer Service experience at The Shoe Lab, Culver City! I needed a particular type of shoe polish which they did not have in stock (none of the shoe places in town had it either). The lady and her son went out of their way to get this special product from their warehouse and open their store for me on a Sunday to pick it up! Attentive, friendly service from the lady behind the counter and her diligent son!

Raintree cleaners is excellent, the tailor is a little expensive, but good. .. but the shoe repair shop is a disaster. They have been late after promising a date for repairs twice now. They are expensive and have zero customer complaint handling skills — No sympathy, no «sorry» no excuse. I went in to pick up shoes after they missed a repair date, they were not there, so i left a written request to call and give me a new pickup date. guess how well that worked — no message — when I went to the store (the next day), they were Still NOT ready. It’s too bad, they are so convenient, but quite unreliable.

Um yeah, just picked up my shoes and sadly, Unilocal doesn’t have a negative 5 stars rating with which to downgrade my one star rating.
Horrible. Horrible work, He hadn’t even finished my order yet. horrible customer service, prices are OUT-F**KINGrageous. Lord help the FOOL that brings their shoes here. A JOKE of a shoe repair shop.
J.O.K.E.

I went to shoe lab because it’s conveniently located to the dry cleaners I use. I took a crocodile vintage satchel to have its handle repaired. The work done was great, so great I even blogged about on my purse blog:
I was pleasantly surprised that they even took care of the corners and offered me the opportunity to pick the leather handle I wanted (croc or embossed leather). My purse repair took longer than usual because the leather had to be special ordered. I do, however plan on using them again as I found the service to be friendly and the process was explained to me.

I took my boots and bag to this shop before Christmas and asked him if I can pick them up on ¼, after I come back from my family visit to my country.
When I went to pick up in the late afternoon on ¼, my bag wasn’t ready and I was told to come back in 20 minutes.
My bag needed to saw zipper back and I wonder how long does it take to re-​saw a zipper… I originally took my bag to the tailor in the same place and suggested to take it to them.
My boots needed to re-​sole for just one side, but they did it both boots, even though I mentioned only for one side. And of course, they charged for the both.
I think they did all right job, but I don’t think that I will go back again.

Shoe lab is conveniently located and is able to quickly get your work done. However, the customer service is less than great and the prices are way over-​priced. First time we used them, quality of work done seemed pretty good, but the second and third times, the quality was poor to okay at best. We were quite disappointed, and may not be using their services again.

I truly hate writing bad reviews, but I had such a bad experience here that I really felt like I needed to share. I took several shoes/​purses/​belts here to get fixed that were piling up in my closet. The owner seemed nice enough at first. He offered to have everything ready the next day. It seemed incredible… and it was. He only had half the things ready, which was fine enough but I noticed he had put a black sole on my tan shoes. I’m forgiving; I paid and said I would come back in a few days to pick up the rest. When I came back, he couldn’t find my other items for about 20 minutes. Still ok, I can handle that. What really did upset me is that he had promised to do a good job on my green flats that had a small hole in the back. I wasn’t even going to get them fixed, but he said it would be no problem. Well, the hole is now covered up with a mismatching green patch that’s sewn on with BLACK THREAD! Who does that?! I asked him to redo it and he said he would. I was still ok with everything but slightly more perturbed. Then the kicker: I had also asked him to clean a cloth bag. Mind you, could have done it myself but just don’t have the time and figured $ 8 – 10 that he quoted would be fine. I then said I would pay for the purse and come back for the green shoes and he proceeds to quote $ 45 for cleaning the bag! That’s pretty much the entire value of the bag and wouldn’t have done it had I known. Oh, and the strap is missing. So, I took my ruined green shoes and ruined bag, paid him $ 15 and vowed I would write my first review.