Concentra

Long unreasonable wait times. You get to sit in the waiting room and watch employees play on their phones. A real treat.

I will not be going back to this urgent care. The Dr. that day was Dr. K. He has terrible people skills and did not listen to anything I had to say. I went in with GI issues and he was trying to convince me I had a uti or basic indigestion, when I knew it was something more serious. Nothing I described sounded anything like a uti. It really made me appreciate how good my own doctor is because this guy is terrible. They hardly do any real testing there also. This visit was a total waste of time and cost me over $ 100

I have never been a fan of the corporate «Concentra care» but having frequented this location since I was a little kid, old habits tend to die hard.
Over the years, this urgent care location has fallen under various owners and is currently owned by Concentra. The building itself is nice and located right off of the main road (and alongside Rite Aid pharmacy). As for the inside, it is pretty bare bones, all the signs have been changed to the Concentra blue and orange colors but everything else has remained the same.
This location is not the best to visit if you need to see a doctor or nurse in a timely fashion, as each time I have visited the wait for anything other than blood work has been at least an hour. There is usually only one medical assistant on duty at the front desk and I’m sure this attributes to the wait time. As far as Urgent Cares go, I’d say this location is pretty standard. The doctors are knowledgeable and as helpful as they can be, but they do seem a bit overworked and understaffed.
The shining lights of this Concentra are the Primary care doctor, Diane Dubois-​Hall and her medical assistant Ann. I feel truly blessed to have met Dr. Hall as she is a rare gem. I love her down to earth approach to things and she never makes you feel bad about anything, if there is a problem she is ready with different ways to handle the situation. She will always give her honest opinion and genuinely cares about her patients, this is not just a job to her but clearly something she was born to do.
The medical assistant Ann manages things at the front desk like a pro and if I call for anything she always goes above and beyond to help. I visit once a month on my lunch break to get a B-​12 shot; she opens the office during lunch hours for me when she notices my car pull into the parking lot! I see this personalized care as going above and beyond, a true rarity with medical offices these days.
Dr. Hall and Ann will be leaving for their own practice independent of Concentra in about two months. I certainly cannot blame them for wanting to leave the corporate medicine bubble, and fully intend on following them to their new practice.
Concentra itself gets two stars; but Dr. Hall and her new practice will certainly be receiving 5 stars from me, upon it’s opening.