We had two appliances experience problems at once(how lucky) — our garage fridge/freezer and our microwave. They came out the same day and got us limping(he re-bent the fridge door frame and taped up the broken bracket in the microwave) until they could come back and do the permanent repairs. It took about a week(which isn’t bad) and there was lots of PROACTIVE communication the whole time. You had me at «Hey, this’s Doug.»