Discount Tire Store – Cumming, GA

I am impressed each and every time I come here. I’m a young female and, often times, am treated as though I don’t have a clue when I go into car shops. The staff here is always very friendly, helpful, and professional. They always check to make sure their customers come in and leave happy.

Discount Tire in Cumming Ga is outstanding when it comes to customer service. AJ went beyond the call of customer service on my last visit. All 3 Matts and the rest of the staff and service people are super to deal with. The only place I will go for tires!

Would never go anywhere else!
This is a place you can trust, everyone is helpful and honest.
A couple of years ago I was at a Toyota dealership and they insisted I needed new tires, my son told me to come to this location, and to trust whatever they tell me, and indeed they told me my tires where still in good shape.
Came today to check my tires and
Maloy, (great guy) at the front desk offered to check my tires himself bcs I was in a hurry to take my Mom to the Dr.
This is what I call excellent service!!!

We had them balance our tires before a huge trip and it shook the whole way across the country. We took the car in after arriving and they reported that whoever balanced our tires did a terrible job. Apparently the tape weights had all fallen off. Make sure whoever balances your tires cleans the rims really well before putting them on

The guys at this shop are very proffessional, knowledgable, and even though the store seemed busy, they still repaired my tire in about 30minutes. And the best thing is they didn’t charge me anything.
All tire repairs are FREE regardless of where you purchased your tires.
I highly recommend this tire shop.

Easily the best auto experience I’ve ever had. Chris is amazing. I’ve written a post about how helpful he was previously at their Buford location. I initially went there for two rear tires thinking he would be there to help me. Chris wasn’t there when I arrived so a Nate (also extremely helpful and knowledgable) helped me find the tires I needed. Only thing was they didn’t have them at this location. Well he quickly pointed me to the Cummings location and it just so happened Chris was there. Again extremely helpful and courteous.

If I could leave ten stars I would absolute best experience I went in late Brett helped me find what I was looking for he went above and beyond to make sure he found something same day Chris also did a great job ensuring me that the tires would not scrub my fender I will forever be a customer of discount tire thanks to these to guys recommend them to everyone your crazy if you go anywhere else

In 2012 I had 2 new tires put on my car, 2 weeks later, I picked up a nail in the sidewall of one of those new tires. When i came back, they told me if I purchased the warranty for $ 25 they would back date it and get me a new tire. Awesome!
In November 2015 I picked up a screw in one of those tires that roadside warranty was purchased. The tires were worn, and needed to be replaced anyways, so I took it there and had two new tires put on.
Fast forward to January of 2016. On a different vehicle, we ruined a tire, and I had 2 new ones placed on the car. With my track record of ruining tires, I purchased the roadside coverage. That made me remember that the tires that were replaced in November on a different vehicle should have been covered (at least one of them) since it had a screw in it. They did some investigation and found out that I was correct, and took the price of that tire off my bill for that day on the other vehicle that was being serviced.
Twice they have helped me out when they didn’t have to since I was the one that messed up. I will always bring my cars to them!

We recently bought 4 new tires from here and they took extra time to explain my cars history for tire wear and they were spot-​on with their tire recommendations!
The manager and associates are extremely helpful and work like mad to get customers in/​out without excessive waits. They also treat everyone like they’ve known you forever!
Without saying exactly what happened just now I just saw them go above and beyond to take care of a customer and they’ve won my business for good!

My recent experience with the services this location provides was disappointing. I brought my car in for a tire rotation and balance. I left it and went to have breakfast. When I came back and got my car, it rode, ok, a little bouncy but I figured it would smooth out. I didn’t really drive it too much the following day. On the following Monday, I loaded up my and started my long trek back to Baton Rouge. On the entire 570 some odd miles, the tires rode awfully and were really a point of annoyance. My car did not ride this poorly BEFORE the service so I suspected one of my tires was out of balance.
I took my vehicle to a Baton Rouge tire shop and I watched as they put each of my tires on the balancing machine. Good lord…3 of the 4 tires were severely out of balance. They said who ever did this balance job, didn’t know what they were doing… and from my awful ride back, I would have to agree. My tires are now perfect. They ride absolutely smoothly… which makes me question Discount Tires previous service on my tires all together (I always used them because free rotate and balance with purchase of tires and I purchased my wheels and tires there). My vehicle has never ridden so smoothly… EVER…and i suspect it’s because I paid for the service and the other tire shop did it CORRECTLY.
I filled out a survey excoriating their awful service and I received an apologetic call from the manager of the store (Matt) saying he will refund me the money I put out to correct the problem… that was nice and deserves an additional star. I will not take him up on it though… I don’t plan on returning to this location… as polite and nice as everyone is, politeness and niceties don’t balance my tires.

Great service and decent prices. I had a flat and was riding around on a donut, and knew I needed at least two new tires anyway. I was greeted right away, and the service man explained what my options were. Okay I did end up buying four tires, but they give you a discount so it’s worth it and I’ve got pretty big tires so I was dreading the cost. They found me some with 100 miles on them so practically brand new and took about an hour to do them. They offer free rotations for the life of the tires, which is a nice perk. The lobby is huge, and they have free bottled water while you wait, always a nice touch. They were super busy when I got there so I was pretty dubious about the hour quote but true to his word, they were done on time and I was on my way. Definitely impressed with the service, and they offer all kinds of tired to fit your budget. Highly recommend!

Matt and the crew do an outstanding job — friendly, economical, fast. I’ve used Kaufman, Tires Plus and others. No more; this is the place.

I purchased a set Michelin tires at this shop for my Volvo XC90 and with less than 30k on them from basically local short trips and no highway miles the fronts were done and the rears were not far from it. I went in to rotate the rears to the front to get a little more out of them, but they said because they came with 60k warranty and the low mileage I probably could get a lot of credit towards a new set, plus they had a $ 100 rebate that I could still claim in addition. Took them up on the offer and got a great deal on a new set of tires and they had me done in relatively fair amount of time even without an appointment, and because of the deal I decide on purchasing the replacement certificate. Literally 3 days later on a Sunday I got an unrepairable puncture while I was on vacation in another town with no discount tire around. I went to the closest place that was still open on a Sunday and had to purchased a brand new tire which was not the same brand. I was certain that since I purchased at a different shop my replacement certificate wouldn’t do any good and I was almost regretting I got it, but when I got back in town they not only gave me a full refund for the new tire, they also went ahead and replaced the mismatched tire I bought with a brand new matching tire. Fantastic service!

Great staff. Had my tires replaced here a year ago and brought it today for rotating and balancing. Good honest people. Did the free service with a very good attitude.

Thanks so much for making my dashboard lights go away! Awesome and friendly!
You could have attempted to send me tires I didn’t need. Thanks for being honest!

I had an 8:15 Saturday morning appointment. I came in when they opened at 8 and they had my car done by 8:30. Definitely coming back here in the future!

Great service from Chris. Great deal on tires. Fast service. We will use them for all our cars. I’m going to switch out business account to them as well. You feel like they really want your business. They also checked my air and topped it off for free.

Called them and they gave me the best price for tires anywhere. They went and got the tires from warehouse and called me in the afternoon that I could come in and have installed. Arrived, greeted with friendly smiles and was out of there in less than 45 minutes on a Friday afternoon. Everyone was helpful and courteous. Defintely recommend.

The best experience you can have buying tires. Can check in store inventory and book appointment on their website– highly recommend booking one. Was a busy Christmas Eve morning when I went and walk-​ins were looking at more than a hour wait.
My appointment was kept on time, extremely friendly service and no pressure to purchase additional products or services. In and out in about a half hour, they apparently guarantee 45 minutes or less with an appointment.

Have used 3 other tire companies in the area but never Discount Tire until my mechanic referred me to them. He said they had good prices and were «straight shooters.» He was right. Very knowledgeable, personable and respectful rep provided good advice with no BS. Unlike some others, did not try to up-​sell or pitch unnecessary add-on’s like alignment or brake rotors. 2 of the 3 previous dealers said my rotors were worn beyond spec, could not be resurfaced and had to be replaced. I knew that was not true and asked them to show me the micrometer reading which they both declined to do. In contrast, the Discount Tire rep did not mention new rotors and said the tire wear pattern indicated I probably did not need an alignment. I watched the service techs do the job and was impressed. They were quick and careful and did not damage the wheels at all. To my surprise, they did not blast the wheel nuts with the impact wrench set to max like most others do. Instead, they mounted the wheels with a 60 foot pound setting and then another tech used a high quality torque wrench to hand tighten the nuts to factory specs. The wheel balance was also top quality. These guys are pros and treat their customers right.

I brought in my 2006 Porsche 911 Carrera S to get a set of tires mounted/​balanced. Even though I didn’t buy the tires there, the service team was very helpful, both on the phone when I called in and in person. They were very good about keeping me informed about their progress and making me feel like I was a long-​time customer with them. I’m very happy with my experience and highly recommend this location for tire service!

Masters of customer service! They should offer it as a course to other retailers in the area.

I have used Discount Tire for years and almost went elsewhere until talking to Tyler. His knowledge and attitude won me over in a hurry. Everyone I met there was helpful and friendly. People make the difference for me and they match prices. Do yourself a favor and just call him before you go anywhere else you won’t be sorry.

This place is awesome… Wife and i have been going there for years but I hadn’t taken a car in — for about 3 years. So here is the scenario — They are open Saturday 8 – 5 I think. I called at 4:20 because a tire on my Mazda SUV was clearly going flat and the warning light was on. I asked if they could look at it. When I walked in at 4:30 they had about 10 guys working hard on 10 cars — they checked out my tire and found part of a razor blade — they patched it perfectly and when I went to pay they said FREE OF CHARGE — they are awesome — a very friendly and low stress atmosphere — I can’t imagine these guys ripping anyone off. GO HERE — easy to find on Marketplace from Exit 14 past the Walmart on the same side of the street… THEY ARE GOOD. I give them my highest possible endorsement.

I’ve been using Discount Tire for more than 3 years now. I was extremely skeptical at first because what they offered seemed too good to be true. They have competitive prices so I figured «What do I have to lose.»
Simply put, they will get you reimbursement on old tires that haven’t lived up to their warranty specs, competitively priced new tires, for $ 20 a tire free flat repair or replacement insurance, free tire rotation, and they keep all the records for you.
I have the extra insurance on all of my tires and it really comes in handy. In the last 3 years, I’ve had four different tires repaired and one replaced, all for free (technically I paid for the insurance, so it wasn’t «free», but you know what I mean). It’s nice to not have the sudden expense of having to buy a new tire.
The staff are extremely knowledgeable and courteous, which is an extra bonus.
They will continue to be my tire place, and I highly recommend any of the locations.