Monkey Joe’s

I don’t know many people who look forward to children’s birthday parties. So anyplace that can incite excitement to visit deserves at least 4 stars from me.
I’ve been to other indoor play gyms and centers in the past and have always been taken a back by the lack of cleanliness. I usually have to squint my eyes and pretend not to see the grime. I called in advance (crazy mom… yes, that is me, I’m not ashamed) to ask about how they clean their environment. The guy who answered the phone was great. He seemed totally knowledgeable and didn’t make me feel like the crazy mom I was being. Now, do they actually follow those procedures he mentioned? Who the heck knows, but knowledge was a good first step.
There is a lot to do at Monkey Joe’s. From littles to big kids, there is something for everyone.
My biggest complaint was the lack of supervision «on the floor» from staff. I was supervising my toddler in the under three area watching kids who were 5, 6, or older running like crazed children (I mean, can’t fault them, this place is cool) in and out. A little enforcement of age rules would have been awesome. Just a quick walk through every so often would have been sufficient. Feels weird to tell other people’s kids what to do, so my little love just had to find something else to do so that she wouldn’t get trampled.

2 stars only as a result of the bouncy houses being of good variety and in apparently good condition. Beyond that, be prepared for unsupervised chaos.
Keep a very close eye on your children as there is one of a total of seven bouncy houses for 4yo and under with the rest lacking any restriction. Further, there is next to zero staff supervision or rule enforcement, including older children bouncing in the sole 4yo and under bouncy house, as largely exhausted parents allowing their children to run amok.
Please refer to the photo which I have also posted wherein the entirety of teenage staff stand behind the counter while the male in the center rear plays with a paddle ball out if picture as example.
Finally, also note that surveillance coverage views only portions of the main floor without visibility within the bouncy houses, party rooms, or perimeter; without active monitoring.

Owner called me this morning to apologize for the events that made my daughter’s party a terrible experience. Even gave me a small refund. He was nice but I expressed that things needed to change or word is going to get around town.

Owner is very nice. Clean place. Wish they had a bigger space for babies to play but other than that, no complaints.

Me and my husband took my 4 year old for a day of fun. It was packed with children and families. There was two parties going on in the ample sized party rooms. There was fathers watching sports while their children had fun jumping. There was a smaller little area that had age appropriate toys for the smaller toddlers to play and it also had seating and a TV for parents to watch while their children played. They had a massage chair for those who wanted to treat themselves while waiting, there was an arcade area, concession stand and coin operated riding vehicles. They had multiple jumping inflatables throughout the facility that the children could enjoy. They offered souvenirs to purchase such as licensed T-​Shirts, key chains and we purchased a water bottle. When you enter you sign in and the parent and child has a wrist band placed on your arms that identifies you and the child before you can exit. Definitely a fun destination for the children.
I gave it one less star because the character Monkey Joe did not appear in the hour I was there and the staff stood the whole time behind the counter conversing with each other instead of interacting with the children and parents. Also when I walked in there was no one at the sign in desk and I had to actually ask to pay. This made me feel like they had a system in place to prevent children from being stolen but they were not paying attention enough to enforce if even though they stopped me before I actually left. This did not pose a threat for me because I was watching my child.

Staff is incredibly rude and would rather sit around and text on their phones then take care of their lying customers. I have 3 children and own a business of my own and I will never return. I would never conduct business with a staff as incredibly rude and lazy as this location has.

Brought my 2 sons In on a Sunday also brought a small publix cake for my 3 year olds birthday just for mom me and the two boys (very small cake) the manager was very rude and said there was no way we were allowed to eat that unless we paid 195 $ to rent one of the party rooms… Staff got a kick out of telling us in between texting on their phones that they couldn’t do anything about the rule it was a corporate rule. I would NEVER come back to this place unless they change owners. Pathetic

The owner actually contacted us regarding my previous review and apologized for the behavior of the hostess. Impressive to say the least.