Publix Super Markets

This has always been my favorite Publix and the one I shopped at most, however, after the experience I had yesterday, I will never return. I always buy a certain wet dog food when it’s buy one get one free as I have an old dog rescue with eleven dogs and go through food rather quickly. The past several years, I’ve never had an issue with buying a large quantity at the sale price, however, I decided to start asking before I loaded up because there was a time when I was trying to buy apparently too many Starbucks drinks and they limited my purchase. The cashier said there was no limit because there were so many different varieties of this particular food and I wasn’t using coupons for it. I loaded up my cart and went to checkout. The cashier I talked to was no longer there and I got someone else. This particular cashier went and talked to someone in customer service and came back and said she could only sell eight at the sale price. I probably had forty I was planning on buying. I told her about asking the other cashier beforehand but it didn’t matter. She seemed to think I was buying so many that there wouldn’t be any left for someone else. It didn’t matter that there were still a lot left as I had only got a couple of each kind and there were at least twenty different kinds. She was extremely rude. Because of this, I told her to just cancel my entire order and I walked out. I spend so much money in that store and to be treated like that was ridiculous. I went to a different Publix and bought the same amount of dog food with no issue. It’s extremely unfair to the customer to have to guess which items have a limit, or to be told there isn’t one only to find out there is upon checkout. Whichever items are limited in a particular store should have a sign stating so. Perhaps it’s time to switch back to Kroger. Their prices are cheaper anyway.

I have to give a shout out to the lady that works in the seafood department. I haven’t seen her name tag, but she has been so helpful with the new seafood meals they put together for you. My hubs and I saw a sign for the new lobster with vodka sauce and thought that sounded good. After talking to the nice lady in the seafood, she said it was good and heard back from several customers that really liked it. So we tried it. It was amazing and so easy. Just put the bags in the oven and that’s it! We went back to tell her how awesome it was and to try another flavor with shrimp and scallops. She again prepared the bags for us and threw in some extra shrimp and scallops for us! I will use this Publix from now on even though we have one a little closer to us. The only complaint I have is they don’t carry a particular brand of soda that the hubs likes, but I know if we asked, they would start to carry it for us. Thanks Publix, it really is a pleasure to shop with you!

FOUND IT!
I have been looking all over for that crazy Calypso cookie that I purchased a few weeks ago in Marietta. It was a large cookie that was approximately $ 2 and I could not find it in subsequent stores. When I entered this store today, I had that cookie in mind and inquired at the bakery. Come to find out, it is no longer a large cookie but smaller cookies that are purchased in bulk (14 for $ 3.56) at a much better price. I was so glad that I had actually asked about this cookie because it was not out in any form. The employee was kind enough to go in the back and retrieve the cookies for me. SCORE!
After getting my cookie, I stepped over to look at the hot deli items but decided that I would pass because it was the lunch hour and this place was very busy packing up soups, custom sandwiches and chicken. As I entered the checkout line I realized that I was in trouble because the people in front of me has special checks that the cashier did not know how to process. They also do not have self-​check options in this store. Check out was extremely slow!
This store looks as if it is an original structure from the 60’s and in serious need of modernization. While you’re at it, please add that self-​check register or better yet open up a register in the deli area to handle the over-​flow during the lunch hour.
Three stars for the sweet bakery employee who found my cookies!

This is my favorite Publix to shop at in the area. Everyone, from the managers to the cashiers and baggers, is kind and ready to help. They open more lanes when they see a need. The store is clean and well stocked. They accept coupons without hassle. The samples at the Publix Aprons counter offer a great way to try new things. At this Publix, the employees strive to live up to the motto, shopping is a pleasure.

They had everything I needed. Contrary to some of the other reviews nothing that I bought was close to expired. I love the publix bogo and today I saved almost 20 dollars. The customer service at this location was above average for me. Check out was efficient. I will continue to come here.

Not my favorite Piblix, but when you’re in town it’s your only option. It is clean and most of the staff is very nice.

This Publix is what I would consider average. The food is always great, as well as the produce, but that’s not makes this store a 3-​star joint. It’s the service that keeps me from giving this place 5 stars! The employees are somewhat nice, some are fantastic, but others are not. I’ve got mixed emotions about this store, but for the most part, employees seemed like they were depressed or had a bad day, but that’s no reason to allow it to effect service. I was dissatisfied for the most part.

This is the worst in the area. Set up incorrectly as someone else said. But how can you not have fried chicken ever, at noon and 5 – 6 in the evening. Every time I go in, no chicken. Staff is indifferent and nearly rude. Starts at the top. Bad management.

Foods usually close to expire. Customer service needs to learn to be professional. Overall this location is the worst one in Cumming, Ga. Workers are plain rude&very sad.

I was in town to see my parents and stopped at this Publix to buy some Advil for my splitting headache. The store itself looks fine but I think some people are deterred from this location because of the dilapidated shopping center it’s in. It’s very old and construction is being done on some parts. I went to the medicine aisle to retrieve the Advil and the price for a 50 Count said $ 4.29 now they had a sale on the 100 count for 7.99 but I figured I only need a couple so went with the smaller size. I went up to the counter and the woman was friendly enough but when she rang me up it said my 50 count was $ 7.09. Since I was half way out of the store when I noticed this on my receipt I said the heck with it but still I thought it was a little strange. I will definitely stick to the Publix on Castleberry from now on :)

I generally love Publix. This Publix however is flawed. The store is set up all wrong. The produce is on the left side of the store. The meat is on the right. They do ticketmaster sales which could be attractive to some (not me, but someone must still use them). I bought a cookie cake for Doug W and asked the man in the bakery to write Happy Father’s Day on it. He ruined that cake. I had to get another and a woman took over. She has terrible penmanship and I had to ask her to add the ‘s. She wrote simply ‘Happy Father Day’. When I complained to customer service, the man basically said yeah, that looks terrible. But I needed the cake so I bought it. A few days later that same baker with terrible handwriting gave my daughter a rock hard cookie. I hate to complain about a free cookie but I have high expectations at Publix. She gave us another one but it was equally hard. If you need a grocery store in the area, it is the only one around since Kroger closed across the street. It will due but when I can’t I drive to the one on Bethelview.