FedEx Office Ship Center

Even though it’s small, it has wonderful staff. The Best Fedex customer service ever and they try their very best to help with a timely fashion. highly recommend it.

There is no good Fedex location. Everyone is pretty salty, typically. At this location, you’ll find Sabrina if you’re lucky enough to come in when she is working. She is super friendly and provides great customer service. She cheerfully greets every customer that walks in the door and doesn’t make you feel bad for a complicated order. Try to see her if you want to have a good experience.

If I could rate negative stars I would. I received the worst service I’ve ever had at any customer service vendor.
New Year’s Eve evening, shipment that had to go out that afternoon. I arrived 30 minutes before final shipping deadline, finished my copying and paperwork with 15 minutes to go. The driver was finishing his paperwork having loaded the truck. They refused to take my shipment saying the driver was finishing early for the holiday. I was completely distressed because this HAD to go out. They still refused to take it. Finally we zoomed over to the main FedEx in Santa Clara, and got great service there.
I will never step foot in this FedEx office again. If I did not have a discount shipping program through a business group, I would never use FedEx again.

Simply put, HORRIBLE CUSTOMER SERVICE.
If FedEx DOES NOT FIRE a guy named MAURICE, I will NEVER USE FEDEX again, and will continue to tell all my colleagues and friends the horror stories I have today and that they should never use FEDEX again, at least never go to CUPERTINO center again.
That guy Maurice was literally YELLING at us and other customers for no reasons. Extremely RUDE and said «Fill in this form, otherwise I WILL NOT ship it for you». He himself has NO CLUE what he is doing and tell customers to fill in a «Commercial Invoice» form for a personal document which is totally unnecessary.
Then he requested the email address of the recipient which was never required in the over 200 times I have FedEx or UPS internationally but he insisted the system won’t take it if it isn’t provided, BUT IT DID when he tries it. IDIOT !
He obviously has BEVAVIORAL and ATTITUDE PROBLEMS. It is hard to believe FedEx would hire him and he is still hired at FedEx. There are many other couriers, if FedEx thinks they don’t need to fire people like Maurice and continue to get customer loyalty, they are WRONG !
I sincerely hope FedEx will take note of issue like this at this center and other FedEx locations.

Exactly what Tim M. said. I don’t care if it is store policy or corporate policy, this place always gives me a hard time for my packaging. Box has too little tape, box is too flimsy, item in box is rolling around, the lid on the box has no seams, etc. Why not just state that all of FedEx shipping requires FedEx certified shipping materials and packaging? Stop wasting my time by nit-​picking every little detail. This location has lost all my business. I don’t care if I have to drive further to the next town to get my shipping done, or better yet, how about use UPS or USPS!

Do not come here. The employees are rude and attempt to gouge you. Every time I try to drop off a package here they make up stories about why they cant accept my package. Too much tape, too little tape, box is too small or too big. Improperly wrapped etc. I’ve been selling things on ebay for over 10 years why am I only having issues here?
The manager made me wait and the lady said she couldn’t help me because she was «off».
Please take your business elsewhere. I am boycotting this store. People need to be treated fairly and respectfully. If you cant handle that, you deserve to go out of business.

Convenient location, terrible customer service.
We went to inquire and get a quote on shipping a 30″ tall package, and was hastily declined service by the manager. She immediately turned us away without giving any assistance, stating she could not do anything for us, unless we show her the box, the weight and shipping destination of the package, all of which we of course had in mind but were never given a chance to provide, as the lady thought that another customer might deserve her attention better.
We then approached her a second time and literally pleaded her to hear us out, since she would not stop interrupting everytime we opened our mouths. Finally, she gave us a quote, saying she was only doing it «out of courtesy». While we were okay with the price, the experience deterred us from using Fedex for the shipment of our Ebay goods.

I come here for heavy printing jobs, but I really wish I had a better option.
Printing costs are high, their systems constantly shut down and have to be rebooted, and to top it off one of their managers, Dragana, is rude. She gets snappy with customers when she is experiencing technical difficulties which happens pretty often.
My prints come out fine, slowly sometimes, but I always feel anxious when she is around. She blames printer failures on customers even when they are printing a normally sized and standard format word doc.
Looking for a better place. This one is awful but convenient location wise.

Whoever manages this place needs to get a clue on customer service. I waited in line for 25 minutes without any movement on the line. I finally had to leave and will not be returning for anything in the future.

Ugh. Waited 20 minutes in line with only 2 people in front of me. Dreadfully slow. Also, and this may be a FedEx thing in general, but I asked for them to hold a package for me so I could pick it up. They received the request on Saturday and held it – for only 1 day! I thought it would still be there on Monday, but no… it was back on a truck. Took me another 2 days to get it back to the store. Pain in the you-​know-​what. I now avoid online vendors that send their items via FedEx.

I use fedex kinkos for printing my documents. I do a good amount of printing.
I send the documents through the email and they usually are able to get the copies printed for me by the time it takes to drive there.
I have has them copy off plans for my house as well. The 24×36 inch prints. The cost of all their printing is really pretty high but they are always able to get things done fast and the people who work there are friendly and want to really help.

DO NOT route your packages here! It’s worst than DMV! 2 Old ladies working at snail’s pace. I waited 25min to pick up package and there was only 1 person ahead of me.

Such a bad place. The guy in this place is rude. He was yelling at us when we wanted to ship lot of boxes. very bad customer service, I have never had such bad place before, I think his frustration on every customer, who walked in, was very evident. He doesn’t feel to be enjoying the work.

Small place — gets crowded near closing time. Came to drop off package — had to wait a bit as only one person tending to customers. Got very nice customer service from Silas and was on my way. No complaints.

Arrived at 7pm closing minute — Silas was very helpful and kept helping us for the next 30 minutes!
Really great service.

Owner was a total jerk and probably the slower and worst service I have seen in a long time.

The employees of this store are very friendly and help me in what I need, if you live in the Cupertino area, I recommend this place…

This place completely ignored me. I was the only customer in there for over 5 minutes while they guy was surfing the net.
Don’t waste your time

Tidy little shop with plenty of parking spaces. Decent customer service.
I came here to get two pages faxed.
It was $ 2.49 for the first page + $ 1.59 for each additional page.
They tried to make themselves look good by claiming they did me a huge favor and gave me a 90 cent discount (by only charging me $ 1.59 for the second page and not the «standard» $ 2.49).
Yeah, sure.
$ 4.08 to fax two pages? No more of that! I’ll just use my office’s fax machine next time…

Best fedex store I have been to. The person working the counter was very quick, knowledgable, and friendly. Shortest wait I have ever had at a FedEx store, he packaged up the laptop while I filled out the forms.
A little tricky to find, but it is in the same lot at the Starbucks other commenters have mentioned.