Joanne Low, DDS

I’m going to put this review at 3 stars until further notice. I was initially drawn to Joanne Low because she was close to where I live and I like the images of her results. That said, after evaluating my dental insurance, I was sent to Croall Radiography for a $ 250 out of pocket ortho xray (which btw, is covered by my insurance but the office there doesn’t process insurances and require the patients to process their own insurance)) Fine, I’ll cover that for now (update: called and they provided me a TIN). When I went back to Joanne’s for a follow up, the office claim I need to pay another $ 250 for study models, which is also covered by my insurance. It came as a surprise with no outline of the pricing in the beginning! However, they claim I need to pay first and then they’ll file for my insurance and then pay me back? I’ve been in a lot of dental offices (don’t make me count!) and this is the first time this ever happened! They said they filed my insurance and it’ll take 4 – 6 weeks. I will have to see if this come through.
That said, Joanne and the guy at Croall’s was very nice and professional but I strongly dislike their handling of insurance.

Dr. Low and her staff are the an amazing group of people. I came to Dr. Low two years ago having been through two sets of braces in the past. When she first evaluated me I was told that I would need surgery to fix my teeth. However, Dr. Low worked her magic and two years later, my braces are off, without the need of surgery, and my smile could not be any prettier or straighter.
Dr. Low and her staff make sure that you are welcomed with a warm smile everytime. They work with you when it comes to scheduling your appointments and go above and beyond their call of duty when you are in the office.
Dr. Low is by far the best Orthodontist!

Dr. Low and staff are personable, patient, and friendly. As tough as getting braces was for me back in the middle school days, it felt like everyone at the office was very understanding and helped in any way they could to ensure that I had a nice smile.
Everyone also seems genuinely interested in how life is going outside of personal dentistry/​orthodontisty, which is nice.
Recently have had to come back to get retainer t hings situated, as it was stolen along with my car a few months ago. After accidentally throwing away the replacement, Dr. Low’s staff worked with me to take care of my teeth movement and wait until insurance benefits reset as of the new year to still have at least some coverage for yet another replacement retainer.
I appreciate their personability and professionalism.

My son had severely impacted teeth (that is, the permanent teeth had not erupted and were still under the jaw) and as result his orthodontic treatment was much more complicated than usual. Our son’s previous orthodontist was unsuccessful in bringing up an impacted tooth after it was surgically exposed. Then Dr. Low took over his treatment, and she has been successful in bringing up the impacted teeth so that they function as normal teeth. The misalignment and cross-​bite have also been corrected. In addition, Dr. Low always takes the time to listen to our questions and concerns and answers them in detail. She is a very knowledgeable and experienced orthodontist, and I recommend her highly.

Dr. Joanne Low is an extremely intelligent and personable doctor, that understands the results you want, and is honest and up front on whether or not she can help you. She literally treats all of her patients like family, and recommends treatment accordingly. After 2 years of treatment (just took off my braces last month), I am very happy with how my teeth looking now. I highly recommend Dr. Low to anyone looking for an orthodontist!