Pan American Collision Center

I had a wonderful experience with David and Ashley. They dealt with my insurance company to make sure all the work would be covered. David was very professional and a very nice guy! He kept me updated on the progress of my car, and it was even done several days early. I would definitely work with them again if my car needed body work. The repairs look great!
Thanks for your delightful customer service!

Don’t be fooled by very polite estimator and their cozy and beautiful office in Cupertino. This cost estimator came with a low bit, and later hit with higher charge (48% more for my case) when it is done without your acknowledge. I am not happy for this either a poor initial estimation, or purposely hidden cost for low bit to get business. Watch out if this is your own fault for the repair.
The quality is not so good either. I have to wait for three more days for them to fix a missing door bumper stop, and a basic hatch door lift mechanism. I will never use this body shop again.

I can’t comment on the quality of work done here as I decided to take my business elsewhere.
I had a better experience at the other Pan American location in San Jose but this was closer to me so I decided to take an appointment here instead assuming it was same quality. I just had a poor experience dealing with the manager here when I decided to get a quote for a minor repair. He was borderline confrontational when I asked questions about the repair to get his more ‘experienced’ thoughts about it and he insinuated that I was just doing this whole ‘get-​the-​quote’ to get money out of the party which hit my car. I was actually alarmed and called him out saying I didn’t like the way things were going here and being spoken to like this.
He did his job, gave me the quote but by then I had a bad taste in my mouth and convinced I wasn’t coming back here. Whatever it was, I didn’t like his aggressive tone, there was nothing friendly or polite about it and I was happy to walk out of there and take my business elsewhere.

THANK YOU SO MUCH DAVID!
There’s so much positive points I can make but I’m going to try and keep this short and straight to the point.
David was very professional and was timely when it ca

Repair: ⁸⁄₁₀ Their work is not the cleanest. yes the dent in my rear bumper was fixed however some scratches were still visible and there were couple visible paint bubbles. When I brought it back in they were really nice about repairing it. After the second repair my bumper looks flawless except I found some paint residue hanging off of the edge of the bumper (underneath the car) it’s not a big deal but it could of been cleaner.
Customer service: ⁹⁄₁₀ the customer service and timeliness is decent considering the amount of customers they have. I dropped my car for repair on Wednesday morning but didn’t hear back until Friday late afternoon. I tried calling the whole day on Friday but the person responsible for my case was untraceable and no one else could assist me.