Cvs

WORST CVS Pharmacy even though the ladies are super nice for the past two time I had to wait about 25 – 30 minutes just to pick up medicine from the drive-​thru. It’s horrible they need to do something about it. Unfortunately there’s no lower stars because that’s what they deserve.

La atencion, en la parte de farmacia es pesima, no todos son asi. Fui a comprar medicinas a mi hija y me atendieron mal

This is sad. My first review is inspired by my disappointment in a pharmacy. *SIGH* Basically, due to a change in my prescription plan, I had to switch from Walgreen’s. Having moved to Cutler Bay in April, it seemed the transition to the CVS near the house would be easy.
As soon as you walk up, you see the store hours posted above the sliding doors. Next to a picture of a pharmacist, it reads 7:00 AM — 10:00 PM. I walk in, and find out the pharmacy doesn’t open until 8:00. Apparently, I was wrong for assuming that the pharmacist next to the hours of operation would actually BE available at 7.
Cutler Bay is a pretty big town, and Old Cutler Rd is a very busy street. There’s no reason not to have better hours.
The difficult (?) part in reviewing this store is that most pharmacies (CVS, Walgreens) have pretty much the same things available. You have cosmetics, medicine, candy, cards, etc. What sets one apart from the rest is the service.
In 4 months, I’ve been greeted one time by whoever was covering the front area. I understand how busy a store can get, but at times when I was the only customer, I got nothing. There’s one woman in particular who works the front register that is really not happy to be there. She seems absolutely miserable every time I walk in. I know being a cashier (been there, Eckerd’s) is not the most rewarding job, but it is your job.
One incident which stood out to me was when I went in with my wife to pick up her prescription. This was right after she had changed her name. The pharmacist was having trouble finding her prescription, when we remembered that they should check under her maiden name. They then found it. The guy who found it laughed, and another pharmacist said (not realizing I could hear her) ‘These are the ones that make your hair turn gray’. Seriously? I’m not sure what the correct response should have been, but I just left.
There’s something about the vibe in this place. As ridiculous as it sounds, I prefer the ‘feel’ of walking around a Walgreen’s. Maybe it’s the lighting, or the music. Sounds stupid, I know.
If this was a restaurant, I could simply choose not to come back. If I had a choice, I would switch back to Walgreen’s. The CVS on US 1 is no better, so I’m stuck with these people. It sucks. I know nothing will happen with the hours, but maybe this review will encourage CVS management to re-​train their employees on customer service.
Time will tell.

Awful customer service from the women that work there! Every time I go in there the women are always wearing a frown. One time the lady from the photo center came and demanded back a pair of scissors another r employee allowed me to use. Several other instances of rude behavior but only with the female employees. The gentlemen were better but only after initial contact. It is almost like they were told to be rude until they could help you.
May be safer to just go to Walgreens across the street if you prefer better customer service.