Oasis Dream Spa

Going to my favorite Spa at 2pm. Getting ready for my daughter’s party. She told me to look pretty! So I am going to Oasis Dream Spa were I know for sure that they will help me look pretty Love them there… they always take good care of me

I called to try to redeem an old groupon and make an appointment, but the person I spoke with on the phone was incredibly rude and condescending – she would talk over me when I tried to ask questions about the groupon, acted like I was an idiot for trying to clarify, and was openly hostile and annoyed with me for trying to understand the policy. I can’t believe a company that is meant to be about «relaxation» would be so uptight and hostile – get it together and work on your customer service. I’d rather go through groupon to see if I can get a refund than get a massage with such rude people/​at such hostile place as Oasis.
Update:
Received the following personal message from the receptionist (possibly the owner?). This speaks for itself:
Nelly S: You are so RIDICULOUS to put a review on Unilocal for such NONSENSE. Maybe if you would PAY MORE ATTNETION TO WHEN PEOPLE SPEAK WITH YOU and stop being so cheap on a package you did not even pay for than maybe you would had understood what was told to you in PLAIN ENGLISH the first time. Apparently it takes a lot because you called more than 4 times to ask the same questions over and over again and who the hell would not be IRRATED after the 4^th time of explaining the SAME THING OVER AND OVER AGAIN to you. The rude one is you for having someone put up with your irritating questions over the phone. You should be MORE APPRECIATIVE to the person that spend their hard earn money on a package you TRULY DO NOT DESERVE.

The owner is rude and unprofessional. She is loud when taking appointments and on personal calls while you are waiting. I got a Mothers Day package and the owner yelled at the woman who did my mani/​pedi about a chocolate scrub that she was using that was not included in my package in front of me. She was training a new girl and told her you need to tell these people exactly what the service is because they don’t speak English. I had to request my glass of wine and strawberries and NEVER got the strawberries. I bought the 3 microdermabrasion package because I liked the lady who did it and it was cheap. I was running late for my 1^st microdermabrasion and told me to reschedule. They tried to charge me a $ 15.00 cancellation fee at my next appointment and she said she told me about the fee when she didnt. The owner and front desk clerk were the worst service I have ever received at a spa. Don’t go here for the service.

This place has the worst customer service ever the manager was so rude when i scheduled for my mom. This was suppose to be a Mothers Day gift for my mom and it was ruin. My mom scheduled for today but my kids had to go early from school so I called her to pick them up since I was working. So she called them to reschedule and they told her there would be a $ 15 fee and she was told that when she scheduled. So my mom calls me and I told her that’s not true because I called to schedule and she didn’t tell me that. Plus it was an urgent matter she didn’t cancel because she wanted to she had to. So I called the manager myself which I don’t know her name because she wouldn’t give it to me and she told me I already spoke to your mother in a rude attitude. I explained to her the situation and she didn’t care. I told her to refund my groupon and she said no, I said that’s not right because i didn’t use it. She kept talking over me and wouldn’t listen. I told her to shut up and let me talk and she said screw you go to hell. I have complained with groupon and now on here. Please don’t waste your time with such horrible service.

So my husband got me a gift certificate here for Valentines day. I really had no desire to go back. I called to inquire about the table warmer/​blanket situation as I certainly wasn’t going to return just to be physically uncomfortable again. After an odd conversation that didn’t make me feel great, ie: I was told it’s weird cause usually people who leave bad reviews don’t usually want to come back, I made my appointment and was assured that I would be warm this time. I had the same package mani/​pedi, massage, and facial. I was warm this time and that’s about the only improvement.
I left my initial review it hopes that I would get a response in effort to encourage me to return for a better experience. That’s what business owners do right they make an effort to changed people’s minds and improve service ultimately to put more money in there pockets? No such effort was made. I was however contacted after my second visit asking to update my review as they had made an effort to improve the experience by keeping me warm. I’m not going to go into how my experience was otherwise unpleasant but since I can’t just delete my review I will update it as requested and say I was warm this time.

I’m being generous with one star. This was my first time and last time at Oasis Dream Spa. Upon entering the atmosphere was pleasant and music relaxing, so much for the highlights. I was there for a gel mani/​pedi and the nail technician assigned to me spoke not a single word of English — NOT ONE! After going round and round about the color (I brought my own) she motioned me to sit in a chair with a foot bath similar to one I may have at home. No massage (the best part) no scraping off any toughened skin, no relaxing «Spa experience». Let me also mention that before she began the pedicure, to remove the polish off my fingernails she had me soak my fingers in pure acetone. Also, while sitting and looking around a very stark room, there was no evidence of licenses or certificates. Every salon MUST post these, I asked if the technician was licensed, but never got an answer. After finishing the pedicure, my toes were a mess. Polish on the side of my toe and even on my sandals. Such a sloppy job. I refused to stay any longer, picked up my own bottle of polish and went to the front to complain. The person at the front desk offered to let another tech finish the manicure, but at that point I was to angry. I don’t know if this place has licensed tech as they aren’t posted, the facility’s not too clean and the service was horrible. I left there and went to Lovely Nails where they finished the job properly. Save your time and money.

Have been there 2 times for a mani/​pedi, first time with Groupon, the second time on my own. Both times have been quite satisfied with the service.
My first time I ruined my big toe’s polish as I was leaving. I came right back in and Jeni, the nail tech, was as gracious as could be in fixing it. I gave her an extra dollar for the inconvenience and she told me it wasn’t necessary as I had already tipped her. I gave it to her anyways but I was impressed by her kindness.
I will definitely go back. Good service and great price… that’s what I’m talking about!

I’ve been in this industry for over a decade, but I am new to the area, and wanted to treat myself for my birthday. I booked an appointment for a hot stone massage and facial. I walked into a beautifully decorated reception area, and was greeted very warmly. That was the best part of the whole experience. I have been receiving massages for over 20 years and this is the FIRST time I have ever stopped a massage. It. Was. Horrible. The facial was ok, and my skin felt great, after, but, it was not relaxing, nor comfortable. The room was freezing. The music was way too loud… it’s like they don’t quite GET it. The front desk person, knowing how horrible my massage was, mentioned that they had «better» therapists, but couldn’t get them in on short notice… REALLY?! Like I said… they don’t quite get it.

Massage therapist was texting and giving me a one handed foot massage…
That’s enough for less than a star, but when she wasn’t texting, the massage was completely lacking in any kind of technique. I think «Half A$$» would be the best way to describe it.
Finally, my hour massage started at 6pm and somehow I was in my car by 6:50.

I love this place! Everyone is so nice! This is now my go to place for any kind of beauty service! The massages are fantastic! Can’t beat a mani/​pedi for $ 20 either. I always leave in a good mood and with a huge smile on my face. I have had several massages there with different ladies… they are all great! Oh did I mention how clean this place is! Two thumbs up for me! They have groupons for services as well.

I went for a mani pedi to Oasis Dream Spa with a friend. We were seated wth a lovely glass of wine. The place was nice and clean and they were very friendly.
I loved my mani pedi and will be returning soon.

Dream spa? More like a nightmare!!! I made a 10:30am appointment and went early to discuss membership and parties. Since ALL of their advertising says yet open at 10am i thought it would be great. Maybe even squeeze in a mani/​pedi. But no, instead I was kept waiting outside with clients an employees alike! They can’t wen give a key to a staff member so clients can wait inside in some comfort? And when they did get there they had THE WORST ATTITUDE!!! They were nasty as hell when I told them I was kept waiting and suggested giving an employee access to the place. DO NOT GO HERE! They obviously don’t care about their customers so how good can the services be??? I am only leaving a star because I have to. I would rather leave NO STARS!!!

Atmosphere was just ok. I didn’t like how each room is connected at the ceilings (open) so you can hear everything that is going on outside. It was VERY disturbing as I was trying to relax! My facial was excellent as the tech Nicole was amazing and extremely nice. My massage was decent but I was a little agitated at the fact the masseuse did not speak English and I don’t speak Spanish so everything I was trying to tell her took 5minutes for her to understand and it cut into my paid massage time. The lady who did my mani-​pedi was really good, professional, and nice. But the set up they have for the pedicures is absolutely absurd!!! They have you sit on a hard futon couch and you have to lift your legs over and over back and forth onto the techs legs! This is what really upset me. After my back was feeling great post massage it got all tightened back up during/​after my pedicure due to being extremely uncomfortable! The owner was overwhelmingly obnoxious as I arrived to the spa she was fighting on the phone with her personal credit card company trying to dispute a charge. Also to mention I was there for 5 hours as I had to wait 15 – 30 minutes between treatments. I went with a groupon deal and moral of this story is you get what you pay for. It was ok but totally not the experience I was hoping to obtain…

I will never recommend this place and I’m a business owner of 3 business and customer service is the key to success! This spa is a very unprofessional my whole experience was uncomfortable, the email I received said «walking welcome». Since I have a busy schedule I walking for manicure & pedi and there was nobody to do it the front desk person had to call for person to come in to do it and I was not going to seat there and wait for someone to come to do my nails, besides that I walked in and I was not even acknowledge I was there w 2 more people w me the front desk person was talking to a lady and I had to interrupt to see if I could be seen very rude and to my surprise I asked her to speak to owner and she is the owner. Never again! She lost me as a customer and I had brought with me 2 people which they saw experienced this awful experience. I will rather go to Chinese people that come to this place again.

I bought the Groupon which contains a massage, facial and mani/​pedi. I had the male masseuse and he was amazing. Very professional and applied the amount of pressure required to work out all the knots in my back. They use lotion instead of oil which I did not care for, and the massage room did not have the typical scented candles and warm lighting. The mani/​pedi was nice. They had a small selection of colors which forced me to go outside my comfort zone and the color is so amazing. The facial was great. I have not had one in almost 15 years, and it felt wonderful. The lady really loved what she did and gave me some great advice on using proper sunscreen protection on my face. All the staff members were very nice. I came with a friend who did not speak Spanish and all the ladies ensured they spoke to her in English which is so refreshing, especially in south Florida. I would come here again!

I had a great experience. Jeremy was amazing he’s a new masseuse. They have great prices and specials definitely coming back soon.

This place is UNPROFESSIONAL from beginning to end!
When I first called to make my appointment the person at the front desk (who I believe is the owner) was extremely rude and did not seem interested in helping me make my appointment. She was very abrasive and «over» our conversation. Maybe she was having a bad day? Apparently not because when I called again the day of my appointment to check if I had to take my Groupon to the spa she was rude also! When I showed up to the spa she was not welcoming and did not greet me in a pleasant manner. I told her I had an appointment and she told me to hold on — -because she was fixing her stapler— I thought the customer always came first??? Clearly not to this woman.
The facial: Let me start out by saying that if you are looking for a relaxing experience THIS IS NOT THE PLACE FOR YOU! The esthetician WOULD NOT STOP TALKING! Not only would she not stop talking to me even if I was not engaging in conversation with her but then she proceeded to take out her cellphone and have a PERSONAL CONVERSATION while I was in the room!!! Horrible! The facial was okay. Very painful but she got the job done.
The massage: Not relaxing AT ALL! If something would hurt me I would tell the masseuse to please apply less pressure and she said «No. I need to apply all this pressure to get rid of your knots… you indicated you have a stress level of 6 but really it’s more like a 9.» First of all if I am telling you it HURTS you need to STOP. Apparently she didn’t learn that in massage school. Second, your comments about my stress level are UNNECESSARY and UNPROFESSIONAL! As another post mentioned, she did not massage thighs or chest muscles. She used lotion instead of oil.
The mani-​pedi: At this point I was insanely annoyed. When I thought it couldn’t get worse, it did. For the pedi you have to sit in a sofa and uncomfortably stretch your leg out to place it on the nail lady’s knee. She also seemed uncomfortable hunched over trying to buff my nails. Poor planning on their part. She barely scrubbed my feet, barely massaged them, barely did anything. Mani was mediocre. The nail lady was sick and kept coughing all over me. Then the esthetician came and began to carry a conversation with the nail lady. So annoying. And just before I had had enough the nail lady began to RUSH towards the end because there was another customer that had come in and wanted to get her nails done. I don’t appreciate being rushed because she wants to attend someone else. I was there first.
Needless to say I will NOT be returning to this joke of a spa NOR would I recommend this place to anyone other than an enemy!

Love this place! Very clean. All the girls are so nice and down to earth. Love nicole for my facials. She was very thorough and gentle. My face is literally glowing. Cassandra the owner is so nice and really goes above and beyond to make her customers feel comdortable. Even theough the pedicures aren’t done in a pedi chair I really enjoyed it. I like that you can relax on a futon while your feet soak in a footspa that might I add unlike refual pedi chairs this water actually stay hot. Love it here. Checknit out! Get your facial with NICOLE!

Excellent! I bought 3 Mother’s Day packages and treated my grandmother and aunt. The spa is so peaceful and beautifully decorated. The owner at the front desk was extremely kind and welcoming he had a smile on his face the entire time and was as friendly as anyone could be. He escorted us in right away and we didn’t have to wait. There were many people but he made it so that everyone was taken Care of and everything ran smoothly. The staff is amazing. I definitely recommend Lourdes if youre having a facial. The owner insisted I have my facial done by her because she was the best and she really is. She is super sweet and caring. Each staff member really took their time on each of us which I thought was great. They treated you like one of their own. Jenny did my mani and pedi and she was also excellent. My nails came out great. I would definitely recommend her as well. Everything is extremely clean which is really important to me and the ambiance is very soothing. It looks very small from the outside but is actually pretty big inside. I live an hour away, and I would definitely make the trip again. I honestly have no complaints. Everything was absolutely perfect and we had such a relaxing day. The only thing I didn’t like was that many other people were speaking pretty loud and I could hear their laughing and conversations during my massage and facial, so I wish it would’ve been quieter, but that wasn’t the staff members fault so I completely understand. Anyway, I would definitely come back and id recommend this place to anyone. Ill probably be coming back once a month. Amazing little spa!

Still every wet behind the ears. Cute waiting area but ikea furniture is just that, cute not comfortable.
Massage; I wanted a relaxing massage, let her know when the pressure was good but I guess she forgot. Just as I began to relax I’d get the hell squeezed out of whatever is left of my muscle. Oh and it was freezing in there. Not great, not good but I’ve had worse. It’s has potential if the iron out the kinks.