Infocus Studios LLC

I was so excited to get my wedding dvd back from Infocus studios. They really did a great job with the photo booth at my wedding and I thought my DVD would be a similar experience.
Unfortunately I was very wrong. I spoke to Tim the Monday after my wedding to tell him I had a great experience with my photo booth. At that time, he informed me my wedding footage was being edited through and I would have it back within a week or two. 4 or 5 phone calls to the owner with several promises to «have it in the mail that day», I FINALLY received it — 10 weeks later. (I really didn’t mind waiting on the dvd, as I know it generally takes some time, but I really had the issue when Tim kept promising I would have it by the end of that week and it would never show up and I had to keep calling and asking for it)
When I did receive it, I was so dissapointed to see that the DVD was really not what I expected from a professional. They didn’t even get my entire wedding party going down the aisle in church. My mom and son went down the aisle first, and I guess they were not prepared to film the start of the processional. Then when the bride walked down the aisle, I was shot from the back. (ummmm don’t most professional videographers get the brides face while going down the aisle with her father-​not herbackside!)
After the church a few minutes of my reception were captured, and thats the entire DVD. NONE of my little ring bearer in the dvd. NONE of my mom. Just a few minutes of a few guests dancing. Actually most of it seemed shot from a distance instead of close up, so I am not really sure why the business is called «IN FOCUS» studios.
I just really expected more for what I paid ($ 1650) I didn’t think I would have to specify that I wanted my bouquet and garter toss captured on my wedding film. I didn’t know that none of my cocktail hour would be on film. I really though a professional would have known that a bride would like some footage of her ring bearer (my two year old son) and her mom and grandma. Family is what makes a wedding extra special and most of my family is not even on the Dvd.
Its something I will never get back, and something that cant be fixed now. I guess when you assume you are working with a professional, you need to specify every single detail of what you do and do not want-​no matter how simple it may seem! Well that was the case for me anyway. Lesson learned! (the hard way) :(