Jimmy John’s

HORRIBLE CUSTOMER SERVICE. I placed an order online for delivery. After about 20 minutes I started to wonder why it hadn’t been delivered yet because this is not their M.O. Well the driver called me a phone and was basically screaming at me. Telling me I didn’t provide the right address. I said excuse me but I am standing on my porch with my light on and certainly know my address. I see no one driving by. He got upset and said he was outside walking around and my home doesn’t exist. Then hung up. Shortly after I see him pull up to my house. The result of the story was that he was on the wrong street. He kind of threw my food at me, abrubtly handed me the credit card slip to sign it. This punk was maybe 20 years old and certainly doesn’t belong in this line of work. Then the cherry on top was that my sub was not made properly AT ALL. I asked for onions and hot peppers on my sub, to which I got neither. If I want to be treated like crap from some delivery driver, I would expect that my order be atleast right. I will not patronize a place that can’t get my order right and treats their customers like this.

The food is good, for fast food sub shop, and it does come out fast. The person waiting on us could have ended their phone call instead of just telling them to wait until she took our order. Not very professional, but it is a fast food place and I guess I shouldn’t expect much in regards to service.

The food is okay, but somehow they hand pick the worst person to run register. I don’t mind if you’re stupid, but at least pretend to pay attention to the order and stop laughing and look behind you for a conversation that should be paused while I’m ordering. The owner should be concerned.